Rucha S.
Yelp
One star off for service.
We visited on a Friday evening around 7-7:30 PM--four adults and a 2-year-old. The host at the entrance was extremely sweet and welcoming, which gave us a great first impression... but unfortunately, that changed quickly.
We were seated right away, but no one offered or served us water. When our server finally arrived, he seemed more focused on rushing us to order than making us feel comfortable. We started with the Nonna Gnudi and initially mentioned wanting the focaccia but then decided against it--yet it was brought out anyway.
Within just a few minutes of being served the appetizer, the server returned to push for our pizza order. He came across as cold and unwelcoming--the rudest server we've encountered in a while.
We ordered two mushroom and peach pies. The Nonna Gnudi was exceptional--light, pillowy, and refreshing. There was quite a wait between the appetizer and the pizzas, but the pizza itself was delicious: flavorful toppings with perfectly light sourdough crust.
Unfortunately, the service didn't improve. The server came back within 5-10 minutes of serving the pizza to ask if we wanted dessert. We had asked for chili flakes, which he forgot to bring, so we had to ask another (younger) server--who was helpful and brought them right away.
To top it off, our server returned quickly to drop off the check and made a comment like, "With a kid, I know it can be difficult, so I thought I'd just wrap things up." The tone felt dismissive and passive-aggressive, not considerate.
The food was fantastic, but the service left a lot to be desired. We'd come back for the pizza--but definitely hope for a different server next time.
Bakery review :
We also ordered a croissant and a tomato cheese Kouign-amann from the pastry counter. Unfortunately, even that experience was underwhelming. The same young server who had helped us earlier took our order, but he mixed it up--we were charged correctly, but instead of the croissant, we received a raisin apricot bar.
He also took an unusually long time assisting the customer before us. The wait was so frustrating that, for a moment, we considered just walking out.
As for the pastries themselves--they were just okay. Nothing memorable, and certainly not worth the hassle.