LeShea B.
Yelp
Parking: I had to bypass the restaurant 3 times to find a park. Ended up parking next door, behind a car it seemed they were selling. You will be parked behind if you pull all the way up, because other people are coming in waiting on their food too. Parking 1/10.
Customer service: no one was rude- but I do wish they'd just say 45-hour wait if there are big orders. A little bit of gossip, I overheard... 3/5.
Wait time: 0/5. If I'm quoted 25-30 minutes, I expect to give a 5-10 min grace and it's "ok" but this wait time was what is going to make me not come back anytime soon.
Cleanliness : 1/5. I think a new building would be nice.
It needs to be cleaned in there. And it's cramped.
Food: 3.5/5. Expected more seasoning. Priced, well I paid $15 for a fry (which I won't order again- nothing special about them and couldn't eat them all anyway), bacon cheeseburger (huge, honey you hear me? Bacon was DELICIOUS), and kool-aide (you cant leave Wingfield's without the kool-side). The burger, I *almost* couldn't eat. I would never be able to finish a double (which is $15 by itself).
Beginning of review:
In all fairness I did call back and make an edit to my order, adding fries and a drink to make the burger a meal, so maybe the fries is what's taking so long... edit: no, that wasn't really why. Keep reading.
3:55 i called. It's a cell phone. They didn't answer. Probably busy. Called back and got someone at 4, so I ordered just a bacon cheeseburger. She told be 25-30 minutes.
Again, I was quoted 25-30 minutes over the phone. It took me that long to get there. 2 person max on the inside, so I patiently waited because I just knew my food would be ready. Went in and paid- she told me it would be a 5-10 min wait, and asked what car I drove. Then told me someone would bring it out. I took my drink, and went to the car. It was taking a while, so I decided to stand outside of the restaurant so he could find me- because I had to park next door... I eventually went BACK in.. because at this point, I've waited almost an hour, it was hot, and I don't like being around a whole bunch of people if I don't have to.
I politely asked about my order (4:56pm). She ended up giving me someone's patty, I believe. She said they were busy with a lot of call ins, walk ins, and Uber orders.
She told me I could wait inside. From the conversations I heard, they only had one fryer working. So that's what was taking a while. There was a huge order of about six burgers +, and that was also what was taking a while. When you call, you may hear 30-35 min wait. The phone host says she staggers times like that so everyone won't be there at the same time, but one of the runners exclaimed that even when they say that, they still have to wait. I got my food, finally, and bounced. 5:03 pm.
One hour and 3 minutes of waiting when I quoted 25-30 minutes. If I ever go back, I'll arrive late picking up my food, and hopefully it'll be ready... not going anytime soon though. I live too far out.