Kassidy Perez
Google
So first & foremost, I want to say I NEVER post “Karen” reviews so this is big for me.
My parents, husband, & I come here pretty regularly, we love the food here. However, I am super disappointed in our experience yesterday.
Woerner closes at 3 & my mom who just got done with a chemo appointment was actually craving Woerner. Those of you who are familiar with that treatment know how big it is to actually have a craving while going through chemo. & yes, you can visibly tell she is being treated so no, it shouldn’t be too hard to be showing some kindness. We rushed over after her appointment, sitting by 2:40, knowing we had to quickly get our order in. We already knew what we wanted so that wasn’t a problem.
The server came out & as my mom was explaining we’ll be in & out & we already know what we want to eat, the server interrupted her asking for drink orders. She skipped taking my dad’s drink order, just rushing through. Comes back out with my mom’s tea, takes our food order, then delivered the food. As she’s delivering the food, obviously rushed again, my dad asked for two boxes (knowing they’d have leftovers & to speed up the process to get out of there). He’s a loud guy, we were the only ones sitting on the patio & he was the only one speaking. She turns her back as he’s asking & continues to walk away, ignoring him & not even checking if everything looked okay. He went to go get the boxes himself after that. I do want to add the food was delivered a little bit before 3. One of our orders was wrong & we weren’t going to complain but she didn’t even come back out to check once we started eating. Towards the end of the meal, her demeanor wasn’t the nicest. Not like it started warm & fuzzy anyway, but it definitely didn’t scream she’d like to keep her customers.
I worked in the restaurant industry for 5+ years. Yeah, it can be irritating when people come in before closing, but you are expected to happily serve your customers regardless. You shouldn’t be in the restaurant industry if that’s asking too much.
Because of my mom’s situation where it’s already hard to eat & taste food, I’m super disappointed in the service. On top of that, due to inflation, most families have to budget how often & how much they eat out & consider it a blessing to be able to choose somewhere to eat. I won’t be spending it here with this kind of service from here on out.