Wok Inn

Great service. Lackluster, decrepit environment. Duck tape on lots of booths. One booth out of order. One of two female bathroom stalls out of order. Deluxe shrimp and vegetables too salty. White and fried rice dry. Sweet and sour pork too fried. Lo mein was meh. Only good thing was the sweet and sour chicken.

First of all, it's a chain, so there are others. The food is okay, I've had better. The floor is always a weird kind of sticky that always remains in my brain. I do like the soup bar though, I'll give them that. My dad really likes this place so I go there with him but if I had to choose, I'd go elsewhere. The service is always meh. Everytime I come here, I hope it'll be better but it's not. It's not terrible, I've just had better.

I love the food but I’m very disappointed of look the place it’s looking so old and they don’t even take care of it the floor are disgusting 🤮 tape on the seats and they look dirty !!!

First the lady taking my order was not friendly. I walked in and had to say hello how are you. Next we ordered and I ask if they had spicy egg drop soup and she rolled her eyes and said noooo like she didn’t know what was talking about. Then I remember it was at bamboo where I had the spicy egg drop soup from. The worse is yet to come! I severed myself egg drop soup and as I was going to eat the first bit a black nasty hair was in it. I took it the front to the let them know and they took my bowl to show everyone in the back. I told them you might wanna throw out the soup and put fresh soup in there or make a new batch. Which they did not! People came in after me and were getting from the same pot of soup. I will never go back to this restaurant or this location specially! If I can give 0 stars I would!

I ordered through DoorDash. I ordered chicken fried rice a la carte which was around $10 and an adult egg drop soup. I was not pleased with the chicken fried rice, first off for $10 the portion does not seem accurate… rather small. It also doesn’t look fried. It looks like steamed rice and I’m still trying to find the chicken. On the other hand, the egg drop soup was rather large than what I expected for an adult portion. hoping that both of these taste decent considering I don’t order from this restaurant often.

My family and I have been coming to this establishment since it first opened — a couple of years ago. After moving out of city for four years, the very first meal I looked forward to having upon returning was Wok Inn at the Alamo Ranch area. Unfortunately, I was completely disappointed. As soon as I drove into town, I decided to order pickup, excited for that familiar flavor I used to love. But wow… what a surprise. The taste of the food has changed drastically, and the portions are shocking. My sweet and sour pork came with only four small pieces, the egg roll was half the size it used to be, and the hot and sour soup was basically just broth — which might’ve been fine if it at least tasted good. But even that was disappointing; it was barely half a serving and tasted off. Overall, I’m sad to say this visit was a complete disappointment. I truly hope management takes note because this used to be one of my favorite spots.

Absolutely very delicious place. I would highly recommend you go on the weekend If you are looking for Dim Sum. The pricey is absolutely was crazy affordable, the lowest I have ever seen for all you can eat. Thank you all for the amazing experience and delicious food. PS, You must try the shrimp and seasome balls.

I ordered through Door Dash, and one of my entrees was made incorrectly. When I called the restaurant to ask about getting my order remade, I was told that they were not responsible and that the fault lied with Door Dash. Mind you, Door Dash is just the middle man, they did not make the food, nor are allowed (at least to my knowledge) to open the containers and inspect the order. So Door Dash can’t possibly be at fault. I checked the receipt from Door Dash, and the receipt tag on the bag from Wok Inn, and both were exactly as I ordered. The entree I received however, was not. The Staff member/manager that answered the phone was a bit rude and seemed inconvenienced as they recited their store policy as if I couldn’t understand them. Passing the buck, no accountability, and blaming a third party when they’re staff are the one’s who made the order wrong. Not to mention speaking to a customer in such a way, when all that was asked was for Wok Inn to clarify how Door Dash could possibly be at fault, and how to make the situation right is ridiculous. It goes without saying, but I do not recommend this establishment to anyone, so long as they continue to treat customers and other businesses this way.

I will give this place credit, for being a AYCE dim sum spot (if you make a reservation and pay in advance for the spot), and somewhere that we can full fill our cravings what may not be the very best but it's good enough! Now let me tell you, I did implant myself from So Cal (sorry!) so I definitely know good dim sum aka Westminster's Seafood Cove #2 being one of the top tier spots. But this was decent to satisfy!! We came here to celebrate my brother in law's birthday. It's a decent sized place! You basically tell them your orders and they will bring it over to you. We ordered the usual things via dim sum; shu mais, pork buns, shrimp rice rolls, short ribs, stir fried noodles for my kids and some veggies option. They even had a dessert cart included which was pretty nice to have! The total vibe on this place is essentially your typical Chinese food joint haha. Workers were really nice and accommodating with our loud kids, mainly my baby parking was ample and shared with other businesses, we would come back again.

I went with a group of 5 and it was a good amount because we got to try all the dishes without being too full. Our favorite was the Shrimp shumai, Har gow and pan fried dumplings. I also really enjoyed the Cheng fun and the desserts. I can't even pick a favorite dessert because they were all so good. I was excited to go here for the All you can eat dim sum and it was really good! We were worried that there were going to be busy so we went right as the dim sum opened at 11 am. When we left at 1 there were still available seats so we didn't have to worry in the first place. The service was fast and the workers were really nice.

Please note most negative (lower star ratings) reviews here were old, a year ago or more...so please it's worth revisiting them again especially during thier AYCE Dimsum on weekends from 10:30 am to 5:00 pm. Yes, it is really a YES, until that late!!!! Longer hours to enjoy their hot and some are warm delicious Dimsum selections. We just found out about this on Instagram posted by Masked Foodie of San Antonio (@salunchador) and we're glad we visited yesterday. I've been here before like years ago and though the food was decently okay back then, the place was honestly a mess, unorganized and looks slovenly chaotic. I understand that was a busy lunch hour when I visited but it was just a mess. But extremely glad yesterday that (forgot to take a photo) even their sanitary rating is now on the upper A/90s. Service is also extremely impressive, Celia the manager really made sure all guests including us are taken cared of the best they can. There's also this young Asian lady who even brought us a cup of rice and lemon slices though we just realized we could get it ourselves. All service staff especially those with the Dimsum carts including the young lady with a cart full of loose tea leaves selections are extremely warm and cordial. Kudos to Celia who told us that they just started this AYCE Dimsum on weekends about a month ago. Just hope more elite yelpers would come and visit and see how Celia turned this Wok Inn around, though there's still a lot that can be improved as per ambiance of the place but food and service are totally on point, and cleanliness is guaranteed now since the high sanitary rating they got now. Dimsum here is comparable to Golden Wok and besides one person could pay even more there since you end up eating a lot plus the drinks. Here, all drinks even hot tea is included on the price. They also have roasted duck, delicious too!!! We'll definitely be going back, our niece and friends are coming in for a visit from out of town next month and they would surely enjoy it here.

We were greeted as we walked in. It had been years since we had been to that location. I am reminded why we there was such a long gap since we had been. An older lady had rubbed the side of my hand and asked if it hurt. I had a tattoo on the side of my hand. I showed her both hands stating it was my kids names. I was thrown off by someone rubbing the side of my hand and then asking if it hurt. Just ask if it hurts. The food was ok. All wok inn just screams not so clean. The tables, cups, and chop stick holders. They give soy sauce packets instead of having soy sauce bottles. For 3 lunch and my pepper steak w/ an added drink cause since it wasn't a lunch item came out to over 49.00 ... was it worth it .. no not really. It wasn't that filling. Live and learn

Where else can you get a great deal on all you can eat Dim Sum? This is the only one I know. Food is great and the place looks clean. The people were friendly and attentive. Other places charge up to 7 bucks or more per plate. Here you won't leave hungry. Now I read some reviews like Dan T. We don't give a shit about the place owing you money or if the owner banged your wife. Keep that shit to yourself.

Dim Sum!! We came for the weekend dim sum service and it was great! We were seated quickly and presented with the hot tea cart, which was nice. We tried a little bit of everything, and my favorites were the shrimp har gow, pan fried noodles, and baby bok choy. The desert pastries were delicious as well. We will return. I hope they keep offering the weekend dim sum!

Visited the Wok Inn for lunch, The lady taking my order was grumpy and rude. I ordered the number 2 on the lunch special which was lemon chicken, but instead got the number 3 which is sweet and sour dried out old pork.. Which at this point I had enough of the grumpiness and rudeness so I kept the meal that was served. I also Had the fried rice. Which taste old and dry and definitely not fried. Looks like the entire bottle of soy sauce was poured on the rice. will not return.. Needs a bit cleaning to be done.

Wasn't impressed with the entrees we got but the crab rangoons were good (though overpriced)

Visited the "All You Can Eat" dim sum at Wok Inn, and it did not disappoint! After we were seated, we were greeted immediately with a tea cart that had multiple tea leaves to choose from. She prepared the teapots fresh for us at the table! We chose the Jasmine and Chrysanthemum teas. Both were super refreshing and paired well with our meal! For the food, I thought it was well worth the price! They had one cart with all of the classic dim sum dishes, a desert/fried foods cart, several other items that they would bring around to your table (roast duck, fried pork belly, pan fried noodles, bok choy, etc.!), and an unlimited soup bar! The flavors did not measure up to the best dim sum I've had, but I thought it was satisfactory, especially for all you can eat! I would definitely come back again for the AYCE experience and great service!

This place is very confusing on how to order. The food is good food but nothing to rave about. The service is decent. We never went without a refill. It looks OK on the inside.

Let me tell you, we have been looking for a place to get dim sum here in San Antonio since we moved here in 2021..... we have lived down the street from this place since and we decided to stop in today for their all you can eat dim sum..... best choice we could've made. Not only was the food flavorful and filling, the service was also phenomenal! The establishment is clean, good ambiance, and it's family oriented. Love it here we will definitely be coming back ! Wish we had more pics but the food just kept rolling in and we were putting it away! Hope this helps you decide if you're going to.... Wok inn

Great dim sum at a great price! Our faves were the xiao long bao soup dumplings, the pan fried dumplings, and curry chicken. The staff were all kind and attentive, and I loved that they served plates on the OG dim sum carts. Made it really feel like an authentic dim sum experience. I left full and happy.

Poor service, cold food, BUGS and trash just everywhere. They have everything behind the counter and seemed bothered that I asked for pepper and that they had to give me utensils to get a pepper. Did I mention the bugs everywhere. I felt like I was hiking through the jungle. The soup bar was disgusting. You had to stab through the thick, gelatinous layer on top to get to the watery, flavorless soup below. I swear I heard it pop when I broke the seal. I figured let me get some rice, it would be safe, can't mess that up. Wrong. It was so dirty that I had to force the lid open to see the crust enveloping the container. Would not recommend this location to anyone ever. Dont forget to bring your bug repellent if you visit, maybe even get a malaria vaccine.

Service was great but the Walnut ship was horrible! I think the onions and shrimp tuff and tasted like it was three days old. I was not happy. I want to ask for a refund but my waitress was so nice. It should be cooked then served.

Regarding the dim sum eat alll you can on weekend . I Didn't like this restaurant, first the dough in the dumpling was thick. We ordered the soup dumplings and the meat was raw. Everything was tough. And not juicy. I didn't order a second one of the food I had. I felt I was full because of the thick dough . Service was excellent though.

I heard about their new all you can eat dim sum and with dim sum being my favorite food, I OBVIOUSLY had to try it out. I wasn't sure what to expect because I've never been to this restaurant before but wow was I blown away by the quality of the dim sum along with the service and reasonable price point. They really catered to our every need and continuously checked up on us to make sure we were well stocked on everything we could possibly need. I knew there would be dim sum but I didn't realize it would include duck and roast pork as well?! 10/10 recommend, i'm telling everyone I know to go here, and can't wait to come back myself :)

Wok Inn has long been a staple for good takeout Chinese for me. A cut above most other places. But today I dined in, and was pleasantly surprised that they have Ramen. I lived in Japan for two decades and while Ramen on the Ginza is not what you'll get, what I had was better than anything I could personally make or find in San Antonio. Deliciously savory tonkotsu soup with fresh noodles and vegetables, and a couple of thick slices of meaty Chinese pork. For $10 or so, you can't get a better bowl of Ramen around here.

Horrible customer service, ordered 3 beef with broccoli and fried rice and a chicken lo mein. Picked up my order, got home and saw 3 beef with broccoli and white rice and no lo mein. I called the wok inn on Alamo ranch and spoke with a rude older lady and told her I was missing fried rice and my lo mein, she says come in to pick up the lo mein. I said and my fried rice, she then hung up on me. So I called back and spoke to another lady (young and nicer) and said I was just hung up on and I'll be coming by now to pick up all 3 fried rices and lo mein she said ok nicely it will be ready. Arrived and the older lady said she wasn't going to give us our fried rice because she needed to see all of the plates, we asked if she thought we were lying and she said no I just need to see all 3 of them in order to replace. Meanwhile she said the lo mein is in the bag, and no fried rice that I paid for was given. Horrible service!

The food is amazing. We've been going here for years but this is the first time we ever had a problem. When we went to go pick up our food, we asked for extra sauce. The lady said it's in the bag. We asked again for extra sauce. The lady said , it's in the bag with attitude. When we checked our bag, we had NO sauce!

Went to Dimsum Brunch service with my Dad and it was really good! I would like to praise the attentiveness of the staff as well. Would definitely recommend this place!

i'm a fan of the soups and the calm ambiance of the location but i'm always received with an attitude that ultimately keeps me from feeling welcomed when ordering; this is noted when asking for a water cup or coming in during busy hours or closer to the close. if i could order through kiosk i would, since i do enjoy the food

Lady at front was super rude. Asked for sriracha and she says "no one has sriracha!" Tf Girl with pony tails, old lady Food cold af

I had been passing by this place for about 2 years. Tonight I decided was the night. I really like the name. Well, it is a decent spot. Nothing wrong or great about it. I had the Shrimp Fried Rice (always a must for me...and usually how a judge a place) and the wild Chicken & Mushrooms. I was not disappointed in either dish. This will probably be one of my Go To spots for when I want something small and quick.

Usually the food is superb. This time YUCK! The chicken was dry and fried rice was white rice with soy sauce. They did not add my hot mustard or hot oil. Yes I ate because I was HANGRY!!

DON'T BOTHER WITH THIS LOCATION!!! I've always had issues with this specific location when it comes to the quality of our food. Today I placed an online order for my family and I and when I picked up the food, the inside of the bag was drenched in oil. Both entrees had undercooked-bland fried rice and our Lo Mein was also drenched in oil and had no taste whatsoever. It was as if we were just eating oil. The lady who works the front is also very unfriendly on multiple occasions. Definitely spend your money at another location.

So I have had numerous visits since my last review. I know, I indulge too often! But I have had wonderful experiences each time. Celia, running the take-out counter was fantastic. She was easy to place the order with on the phone, and offered me a comp'ed drink while I waited here. A complete turnaround from the other woman in previous review! Crab Rangoon still rocks, and I have yet to find another that compares!

I always came here most weekends even though the reviews were bad.Never had a bad experience till today 8/6/22.Probably won't ever come back.I order my usual Kung Pao.I always got a good serving everytime TILL TODAY.I go up to counter and explain what was on my mind. The serving was not enough.The ladys response is "Well you ordered a lunch special." And I say "Ok" she proceeded with handling my plate back to me.Not wanting to solve the problem.Definitely not coming back.

Hands-down, the absolute worst excuse for Chinese food that has ever been placed in front of me. On the upside, there is a soup bar... I didn't try any of them, but if you can get past the look of the three choices offered, you could theoretically eat a lot of soup. Think Pei Wei that went very, very astray.

Best go- to for quick fast Chinese dish. I call in to-go order and it's always ready and hot. The egg drop soups and the Asian ribs were my favorites. I like their rice but sometimes it's more steamed rice with a meat and veggies than a fried rice. The lunch specials are enough to share but the price is nice enough not to. The staff is always courteous and accommodating. I hope they put the ribs back on the menu but there is always something tasty to add as a new fav.

I typically frequent the Hausman location, so this was my first time ordering from this location. The experience was horrible. The soup was cold, I ordered beef and got chicken, the sauce did not taste the same. I assumed that the food is prepared in a central location and just shipped to the locations, but the lack of consistency in the taste of anything from this location as I get from the Hausman location makes me think different. I won't be back there.

I can't even make this up!! What happened to this place?? This is supposed to be Sesame Chicken...wtf happened to the sesame??? To break it down these were basically frozen chicken pieces with some sorta sauce thrown on top. Of course it was bad and even though I really only ate 2 pieces, look at the portion?? I used to visit this place before it expanded. Nope and nope the only reason I gave it one star was becuase the service was really good...but the food really is not worth it, even if it was free!!!

Never coming again, staff cleaning and not washing hands, cashiers not listening to orders, fried rice was good, lunch special portion was decent,. egg drop soup tastes like water, love the steamed rice at the buffet bar. had the mushroom bed, was okay nothing to cheer about. could be location in don't know but not coming back to Amy of them.

Today my family and I decided to come here for dinner. We have always had a good experience. However today, Robert (service manager) went above and beyond to make sure our experience was wonderful. We will be coming back again.

First, walked in and all the employees were sitting down on their phones. I was rudely greeted and told where to order, did not know that you order first then seat yourself. I ordered crab rangoons but was mistakenly given an eggroll. When I alerted my server, he said that's a problem and I may have to pay for the rangoons but he would speak to the manager. He came back with the rangoons but told me I had to give back the eggroll if I wanted the rangoons. First time I've ever had to give back food that was plated for me at a restaurant. I then picked up the eggroll with a napkin and handed it back to the server. Not sure if it was thrown away or if they are re using but never in my life had this happen. I hope whoever is responsible can see this is not acceptable business practices.

We got a to go order that was great!! I wasn't sure but the food was same quality as in dining!

So we decided to try this place during the week for the lunch special. It's an entree, rice, an egg roll or 2 crab rangoons, a drink and unlimited soup bar. Why not try it for $7.25. The restaurant was clean with plenty of seating. The drink area and the bar were very clean but I hate the plastic cups they use, you know those cloudy ones that look like they have a million water spots. Should've got a take out cup. So we had both the egg drop and hot n sour. Egg drop was lacking flavor and the hot sour had regular mushrooms, not the normal black ones but it's unlimited so it's a given there were gonna be cut corners. They had a huge bin of all the crunchies you want for the soup though. The meal portion was a nice lunch size and a heap of rice. The egg roll was very greasy and didn't stay together. It fell apart on the first bite. For the price, I can't complain much. Will this be on my list of places for lunch, not really. Idk if it's just me but the menu and the dishes remind me of Golden Wok on Marbach. Are these related because golden wok has AKWAYS had the same 4 lunch specials available on a daily basis just like this one does. Hmmm

It's been about a month or so since we have been and we won't be coming back they seem to change staff like I change my babies diapers the people up front are horrible they smell like weed and look high the kitchen and the staff up front is more worried about trading food with Marcos pizza than the customers that's ridiculous i could not believe that your store needs help it needs management that knows what they see doing we like the food it is good but the people that are there need to go they use bad language and smell bad this is not a good look for a store that's has families that want to eat there and that is that I had to swat at flies while eating

Placed an online order at 8:15pm, showed up at 8:30. They came out for payment and went back to charge the card. After about 5 min or so they came back out and stated they'd ran out of chicken for our order. Would've been nice to know this ahead of time instead of wasting nearly half an hour.

Tonight was unbelievable. Wife and I walked into wok inn and ordered a chicken supreme and 2 bowls of hot and sour soup. It was 830PM. A large section had chairs upside down to represent to customers that it is closed off. The sections open were nearly full. I decided to sit in a section that was closed off because I have difficulty hearing when there is cross chatter in the surrounding. A waitress walked past my table then walked back by my table and yanked the chair and slammed it into the table next to us. She slammed it so violently into the table next to us that a couple screws flew out of the chair holding the wooden seat in place. She walked away with serious attitude. I called the manager on duty (Frick Escusa). He went back immediately to address the issue and I heard the young waitress yell at him. Manager came back and indicated that the young waitress told him that she was doing what the line manager told her to do (i.e., close off the section early before closing). While understand working efficiently, I'll NEVER tolerate mistreat at any restaurant that I chose to patron! As we walked away, my wife and I saw the manager engage the employee calmly again and she yelled at him! Wok Inn Leadership this nite is for you: product differentiation in the Chinese restaurant business is slim. You have Chinese restaurants (competition) in virtually ever corner in San Antonio. The things that can easily be done (customer service) are an important part of setting your restaurant apart from the rest! YOU HAVE AN ISSUE with your junior waitress staff!! Address it! In summary the FOOD WAS AWESOME but atmosphere and customer service sucked!!!

I just wanted to say thank you for the wonderful food and great service we have been coming for years but it was my mother's birthday she was turning 89 years old, and she wanted Chinese food at first we thought that's probably not the best place to go for that but it what she wanted so went , and boy were we wrong, me and my two sisters we got there and we were greeted by Robert and once we told him it was mother's birthday omg he told us he would pull a rabbit out of his hat to make sure mom had a special day we told him to find mom a boyfriend he laughed said his manager Tim was taken but he had something special planned so after dinner he comes to the table and announced moms birthday everyone in the restaurant clapped and wished her happy birthday then came the surprise he brought her a fortune cookie and ask her to open it I wish I had recorded it her eyes got so big when she read the fortune it said " someone special is interested in you to keep your eyes open she laughed so hard it was the greatest thing someone could have done thank all if you at wok inn

Yummy ! They have lunch special at great prices.

It's nasty!!!!!!!!!!!! Meat is gross & sauce is gross & rice is hard.. GROSS........ The meat is rubbery! Oh and it's so expensive!!

I order from this place often enough (1 a month) so I know they suck but old habits keep me ordering from them because they deliver and I don't want to drive... They absolutely suck, the food is eh and the delivery service is ridiculous. Online delivery states will arrive in 50 minutes that's not true it's been 1.5 hours and manager states they can't control the time...Wow. I should have learned my lesson all the other times they get my order wrong or the delivery person completely forgets something and then acts inconvenience when I say Yes I want you to go get my missing items. I'm done with the Wok Inn .. need to Google other Chinese food restaurants in my area and start utilizing door dash.

Cockroach in Food!! My family and I came here for lunch. I have not been here in years and thought I'd give it another try. Once we walked in I noticed right away how dirty the place is. The floors, tables and windows are very dirty. Crumbs, paper wrappers, finger prints, etc. The bathrooms are disgusting and have No hand soap! How do the employees wash their hands?! Anyway, we got our food and it was okay. They forgot one of our orders so we reminded them of it. Once we got that dish, my daughter started eating it. After a few minutes I looked at her dish and saw a bug in it. I took out the cooked bug and it was a dead baby roach!!! I have never found a roach in my food from any restaurant ever! That is just horrible. The man at the counter was really sweet. He was the only one doing the sweeping, cleaning tables and cashiering. He offered a new dish, but instead we took a refund on that one plate. This place needs to really be inspected!! Definitely won't come back here again.

Wok Inn and Wok Out. Food was terrible. My wife and I didn't even take more than 2 bites of our entrees before we decided to leave. The soup was decent. I can give more details, but I rather not. My advice is to avoid until the quality improves dramatically.

You wanna eat here...No you don't want to eat here Lol.. The host greeted us an said do you want to eat here? We replied yes an she say the dining room is closed. First of all don't ask if we can't eat in. The food was decent and it was ready quickly which was good!

I would give a -0 if I could. On 8/10/18 I purchased a combination fried rice with extra beef and after driving all the way home, this is what I see.. NOTHING but rice, you cheap pathetic overpriced restaurant!! You basically sold me rice at $14/pound!! Horrible and I will never visit your restaurant again!

Holy cow is this place terrible. I haven't had a place that was this terrible in my life. First let's start with how many little bug were flying around. Next the food looked presentable but the taste was completely off We ordered two different dishes and they tasted equally bad. Never again

I ate here because I really wanted Asian food after having my hair cut just a few doors down. Ask for NO MSG if you are a migraine sufferer. They did just fine in that area. I think the food was OK...not top notch and not horrible. Good ambiance and friendly folks.