Yy C.
Yelp
The most horrible service I've ever experienced. They sat us at a section where tables were not even properly set up, while the other section that were set up nicely with flowers were almost empty. They only gave us one menu for two of us, again, the place was empty at the time we arrived. When we ask to move to another table, one of the servers asked rudely, "where are you looking at?"
The server can't answer any questions about food or cider. Then the food came out while we still deciding on drinks. When they put the food down, one person wasn't even at the table, they just let the food sat on the table and get cold. Then the wrong drink came out, and the server took a long time to came back. When she eventually came back, instead of apologizing, she questioned us. After we ordered a cider, she started pouring it into my glass filled with iced, instead of asking if I would like it with ice, I have to pour it into a wine glass to filter out the ice. It's a cold rainy day by the way.
The food, wine and the view were the reason we came here, food was good and we bought a few bottles of wine home. We decided to leave after a couple appetizers and a cider and get lunch somewhere else instead, because staffs were just too unwelcoming... I manage one of the top rated wine focused Michelin star restaurant in downtown manhattan, and I can assure you that everything we've experienced today was unacceptable from the service point of view.