Wonderverse

This place is a waste of space. It's taking up a huge section of a popular mall, and it's terrible. My friend has been in the food service industry for 20+ years and says this was the worst experience of her life. For starters, it took us over 40 minutes to get a beer because it was so foamy they kept trying to pour two beers and after 40 minutes gave up and offered us something else. Another friend ordered a drink at a different time and it got delivered to the wrong place and sat there unattended for at least 30 minutes until she was complaining to me that she still hadn't gotten her drink and I asked "wait do you think it's that one over there?" She went to the bar to ask about her drink and then a few minutes later I saw them pick up that same drink and bring it over. The food was overpriced and salty. They didn't bring us plates or silverware until we had to ask again. They never brought us anything again or checked on us ever. The elevator was broken. Some of the experiences were off limits or broken and many were closed. All the experiences are very, very expensive. Check my reviews - I'm usually very positive and upbeat and I would guess my average is a 4.5, but this place is a waste of space. It was empty and unsatisfying and overpriced. And we went hoping to watch the Wednesday Bingo and it never happened - probably because everyone knows to avoid this place. It could easily hold 500 people and there were maybe 30 people there in the whole giant establishment. I was at least hoping for some cool photo opportunities or Interesting sites, but the main thing to see was some movie posters from old random movies and an overpriced arcade in the corner.

No military discount. Doesn’t accept American Express (How? We LIVE in America) You can play all the games they have within like an hour. They’re just games with no points or prizes, literally just to play and waste time. That’s not to say some of the games aren’t fun. The VR is ok, sometimes they work, sometimes they don’t. It’d be cool if all the games worked. It looks like it wants to be a club, restaurant and arcade all in one but kinda falls flat. The food is over priced. I ordered food using the QR code on the table, the payment method is kinda confusing. No one came to our table to help us out, I had to ask the front desk to see where our food was after 20 minutes, literally just drinks and nachos. I attached what $16 nachos looks like, not worth it.

Kemarri and Damian and Paul gave me the most polite and professional service I’ve ever received—hands down. From the moment I walked in, they were welcoming, respectful, and went above and beyond to make sure everything was taken care of. It’s rare to come across people who genuinely care about the customer experience, but these three absolutely nailed it. I’d recommend them to anyone looking for top-tier service!

We arrived at Wonderverse on a Sunday evening, excited to enjoy some drinks and start playing games. Unfortunately, our experience was immediately soured by incredibly unprofessional service at the bar. When we approached, the bartender looked at us and audibly sighed—an unwelcoming start. In hindsight, we probably should have left then, but we were too excited to notice how off-putting it was… until things got worse. The bartender repeatedly went on her phone, ignored us, and openly served someone what appeared to be a free drink without ringing it up. The interaction suggested a personal relationship—possibly a friend, family member, or romantic partner—given how casually and flirtatiously she engaged with him. She then served another group without so much as acknowledging us or saying something courteous like, “I’ll be right with you.” When she finally took our order, she disappeared for an unusually long time. It seemed like she may have run out of something, but instead of communicating, the man she had been flirting with followed her, returned shortly after, and served himself wine from behind the bar. This was shocking and completely inappropriate. Overall, this was one of the worst customer service experiences I’ve had in a long time. We were excited to visit Wonderverse, but the lack of professionalism and disregard for guests made it a huge disappointment.

Ryleigh was great. She’s a great example of the type of mixologist you need to be the face of The Ghost Trap. She’s friendly and attentive. She exudes the people skills required to be in such role. She not only took our orders but was willing to explain other cocktails as she prepared them. My wife and I had an amazing date night!

I visited on a Wednesday evening and it wasn't too crowded. My party strictly came to play. Nabeel was very helpful in setting up my play card and explaining how it worked. Nabeel is awesome! There was something for everyone like bumper cars, even old arcade games like Ms Pac Man and Donkey Kong. The Ghostbusters VR was fun...I didn't eat at the restaurant, but it looked inviting. I would come back to Wonderverse again.

I love this place and my son had such a great time Saturday evening. He was so excited he couldn’t even sit down and eat his food lol. He had him a mock tail baby I couldn’t tell him nothing. We was celebrating my son 11th birthday and they enjoyed themself. Our server was wonderful and helped us decide on great Options for food. Also he helped me pick the new drink with Hibiscus love it. The bartender was great I just stopped by to say thanks even tho I order at my seat. The Kitchen Manager was such a doll and all our food was delicious. My friend loved her shrimps with grits. I really loved my Chicken Alfredo I ate it all. I didn’t even have nothing to bring home. Baby we let them kids live there best life playing games, races and doing the Vr’s. Shoot we did Ghostbusters and Jumanji as adults and had a blast. So thanks for the great night our kids really love it. I loved the Atmosphere is such a laid-back cool vibe. It’s clean and I love the dim lights. One of my favorite places I been in Oak Book.

Wow what a nice surprise! We were thinking about checking out Wonderverse here at Oak brook and we’re so glad we did! We did $40 for 60 mins of unlimited play and they have really nice VR experiences as well that are included in the time. At the end of our time we headed to the ghost trap bar that’s right beside the ghostbusters VR and we loved it! Very speakeasy vibes! Our bartender Ryleigh was sooo sweet, funny, and attentive. I consider myself an annoying order maker but she was patient with me. We are definitely considering this a repeat bar for us! Great experience.

Their food is so good, i recommend the bbq wing lollipops the service was amazing, our waiter was very kind and patient, & overall is just a beautiful place to dine at

The Ghostbusters bar is a perfect place for an adult birthday celebration. The decor includes a Vigo the Carpathian painting.

I discovered this place through my Instagram algorithm one day when a deal appeared for an all-you-can-eat breakfast buffet along with a $30 play card for just $30. Essentially, you get the brunch for free (minus taxes and tips). It's a great deal! The all-you-can-eat breakfast buffet was surprisingly good. Nonalcoholic drinks were included, and there were so many options that there was guaranteed to be something for everyone. The space itself is massive, featuring a charming main bar area. Be sure to check out the really cool Ghostbusters-themed speakeasy. We also enjoyed the Zombieland bumper cars and tried a few VR rides and arcade games. However, my only complaint is that, despite its size, there weren't as many activities for a 9-year-old girl as we had hoped. There were enough options, but with $90 between myself, my fiancée, and my daughter, she ended up doing some of the same activities repeatedly. Additionally, several machines were out of order. We would definitely return another day because it's such a great deal. Hopefully, next time, there will be fewer broken machines and a wider variety of games available

I thoroughly enjoyed my time at Wonderverse. It's a place worth experiencing at least once to indulge in its unique offerings, though I can't see it becoming a regular hangout spot. Think of it like one of those summer blockbuster movies that are great for a one-time thrill, but not something you'd watch on repeat. The Ghostbusters-themed bar is amazing, doing an excellent job capturing the essence of the classic films. While the drinks were delicious, I was disappointed that the featured Ghost Trap shots advertised on the website were unavailable, existing only as promotional material. That disappointment aside, the restaurant's got some great food. The fried mac and cheese balls paired with pickle fries were excellent appetizers and the bleu cheese burger was a savory masterpiece. The escape rooms are a highlight, offering fun challenges that range from easy to medium difficulty. We navigated all three without needing hints, except during a minor technical hiccup. Despite the venue being nearly empty, the staff were on-point, attentive, and friendly. The Jumanji VR game is a must-try. It's impressively interactive and cleverly designed how they have you and your group move from room-to-room. I thought it was kind of funny that I turned into Ruby Roundhouse and actually spent a little bit of time admiring myself in the reflection. I also accidentally bumped into a wall and hurt my hand (nothing serious), so be careful when trying to dodge hungry alligators! (Side note: this review was written during the Summer of 2024 but I forgot to actually hit the "Post Review" button...)

MANDATORY FUN Sony's Wonderverse is a kaleidoscopic good time. Open since early 2024, this huge entertainment venue can be found on the outskirts of Oak Brook Mall between Pinstripes and Lifetime Fitness, above the L.L. Bean store in the northwest corner of the shopping center. This place is geared more towards families and younger kids than Activate across the street. We came here on 1/26/25 as part of a special event brunch celebrating their 1yr anniversary. There's lots of Sony IPs featured here, including Cloudy With a Chance of Meatballs and Hotel Transylvania. On some days, they have costumed characters walking around and live music at night. The brunch buffet was much better than I expected. We arrived shortly after 10am and basically had the entire space to ourselves, which was equal parts eerie and serene. The dining room still had Christmas wreaths, lights, and even a projection of 'Happy Holidays', somewhat strange to see in late January. We enjoyed pancakes, bacon, sausage, breakfast potatoes, scrambled eggs, biscuits & gravy, a Crunchberry waffle bar, carving station w/prime rib and ham, plus chicken tenders, baked mac 'n cheese, and fries. All drinks were included, so the only extra expense was my bloody mary ($7), a lame effort of tomato juice and - maybe - splash of vodka. Their arcade has air hockey, basketball, a Dance Dance Revolution knockoff, Skee-Ball, House of the Dead 5, and plenty more. The games of skill are unusual in that you don't get any tickets for playing, rather, you have to reach a certain high score on a given game, which you get a voucher redeemable for....something? There's an area for dynamic driving sims on motion platforms. It's more of a ride than a game, so much so that you have to wear a seatbelt. I took one for a spin and was surprised at how aggressive the motions were. Forget seatbelts, those things need airbags! This was lots of fun and I'd come back for this. They've got several virtual reality rooms including Jumanji and two Ghostbusters experiences (in one, you're driving the Ecto-mobile, in another you're firing proton packs). There's also an escape room themed to Uncharted that has 3 different 30-minute challenges. These are booked in advance and are a separate $20-30 charge. The Zombieland-themed bumper car arena is very small. They squeezed 6 bumper cars onto a floor the size of a bedroom, threw a zombified torso on a wooden rafter and called it a day. I know Zombieland is a popular IP, but this should've been a shooting gallery instead of a halfhearted bumper car zone. Since Wonderverse is located on the top floor (no escalators), you can either hoof it up two lengthy flights of concrete steps, or take the elevator.....except that it was broken during our visit. We were carrying a toddler, baby, and stroller, so this was no small inconvenience. Going up wasn't as tricky as walking DOWN those steep-ass stairs, and in the middle of winter! -1 full star for that bullsh*t. * TL;DR * Pulsing with bright LEDs and VR headsets, Wonderverse is a great place to spend a few hours. Brunch was a terrific value at $25pp for the special event, and that included a $30 game card. I wasn't too impressed with their arcade (which could use a few pinball tables) and the bumper cars seems like a creative misfire. The rest of the place is pretty cool. The biggest gripe I have is the fact that entry is on the upper level of the mall, so if you're a family with small kids and/or a stroller, you desperately need a working elevator. Without it, climbing aaaalllll those outdoor stairs with a little one is a pain and a wee bit dangerous. Fix the elevator and then let's talk again.

Wonderverse is an absolutely amazing experience! The blend of cutting-edge technology and immersive storytelling makes it feel like stepping into another world. The visuals are stunning, and the interactive elements keep you engaged from start to finish. The staff is friendly and knowledgeable, ensuring you get the most out of your visit. Whether you're exploring solo or with friends and family, there's something for everyone to enjoy. I did the Jurassic Park experience with a friend and it was wheelchair accessible. We had a blast! It's perfect for anyone looking for a unique, out-of-this-world adventure. Wonderverse truly lives up to its name--highly recommend checking it out!

Wonderverse is truly one of a kind. It is situated at Oakbrook Mall on the north/western-ish side. You have to walk up a good flight of stairs and it is a huge location. Otherwise there is an elevator under the stairs. You can make reservations online for the escape room and VR rooms. but you have to pay ahead of time. If you change your date, it would be a 12 dollar service fee. Not a fan of that especially since we are paying 99 for a group of 4 Upon entering the building, you can get your jacket checked so you don't need to worry about carrying it around. Then you see a huge sitting area with a few projectors. Today, they were playing college basketball. The building is different and very warehouse-like. Then there are little sections for Ghostbuster VR, Jumanji VR, arcades and Uncharted themed escape rooms. I believe there are three bars but I only visited two of them... main area and the "hidden" ghostbusters bar. I showed up at 500pm and there was not many people here. It got a little busier closer to 7pm. I did reservations for the Uncharted room and Jumanji VR The main bar was ok. Service was terrible..my friends and I stood there waiting for around 20-30 minutes and we were completely ignored. The ghostbusters bar was better. Drinks were pricey and served in (what felt like) tiny cups. Uncharted escape room was interesting and different than the escape rooms I've been too. You enter a room and your goal is to find 18 pouches of gold in 35 minutes. There were no step by step directions... it was more like a free for all. You do get unlimited hints if you need it The Jumanji VR was fun. You were an 18lb vest. And you enter an "obstacle" course. So it's very interactive. Don't worry... it is very safe and someone is watching you so I never felt like I was in danger. We loved this! Although my giant head had minor issues with the headset. But it's my fault.. not theirs. My head is not one size fits all. Afterwards, we went the restaurant. Food was okay... nothing amazing. It was pricey. I got the bacon smash burger. Flavor was good, 4/5 but it was very dry. The fries were different than typical fries. Closed to thin wedges than your traditional fries. Our waitress was nice and did check up on us a few times during our meals. Overall, while I did not give this place 5/5, I would like to return in the future.

We randomly headed out to Oakbrook to try the Ghostbusters VR game. This facility is located on the edge of the center. Plenty of parking right outside. We headed up to the facility which does have accessible elevators. Upon entering we noticed how spacious the Wonderverse is. I was surprised by how big the bar was. In addition to the bar was various dining areas. The dining area was perfect for watching sports as big TV were all over the facility. For games, they literally have everything: basketball, dance, bumper cars, racing, arcade. We came solely to try the ghostbusters opportunities. We opted to play the VR academy which was lengthy and very high tech. Thanks you to Jamari for setting us up and explaining how to play the game. We appreciate his customer service and how thorough he was at explaining the difference between the VR game and the racing Ghostbusters game. We didn't have a chance to eat but they did have an expansive restaurant. Further, they had several food specials for Football day items to include a 5lb cheeseburger. All in all, we had a good time checking this place out. Very appropriate for a date night or a family day.

This place is fabulous! Few of us girls got together and spent the afternoon there. We started with the escape game - I'll be honest we were worried about it being a half hour - we had so much fun! Had a bite at the restaurant and all the food was tasty. Smash burgers are juicy and tasty. Ravioli was good but a little small. Ghost busters VR rocked (Jullian was so nice and helpful.). The drinks are made well. Zombie bumper cars were so much fun. Clean! Very clean. They wiped down all the VR after each person. One of our party lost a phone - they were great! Told me they would look and call me back after they looked. Nabeel called me they found it. Thank you. We had a great time!! Thank you ALL for a nice day

Come here for a family event with kids of different ages. Manger and staff were very accommodating and helpful with late arrivals and even some free game play. Friday night at 8pm 1980s cover band was great. Everyone liked the food and games. Most of the vid I games are $3.50 per play. You need reservations for many of the other things, like escape rooms etc.

Alright I'm going to break this review down into a few parts. This review is specific to a pre-paid Hotel Transylvania character brunch with a designated time of 11:45am sit down. The event page sold tickets per time slot with the understanding you'd be sat at your designated time. Upon arrival, we checked in and got our wristbands and were told to stand in line. This is here the miscommunication began. The line was quite long at 11:45am considering that's the time we were to be sat. Not once did staff say "as a heads up, there's a long wait ahead or we're running behind, etc" nothing. So here we are standing in line waiting with 2 small kids as were many others. 45 minutes passes, we see the host randomly seating people out of order in the line based on how many people are in their party. I approached her and asked how much longer the wait would be - bomb dropped! She replies "we're doing the best we can because we were double booked, someone booked a party of 200 at the same time as this event." LOL! What a mess! Internal miscommunication there - how in the world do you book a party at the same time as an almost sold out event with pre-paid tickets sold and no refunds given. I have to say the staff was nice and welcoming and everyone was doing their best. Some guy even yelled and got in the face of the manager - a bit aggressive for my liking but hey it got him a table so to each their own. We asked her to split a large table with another party so she finally agreed to sit us with another family at a table of 10. Food: it was a brunch style buffet, unfortunately a lot of the food was running out so fast they were having trouble keeping the trays full. The food was fine, regular brunch food nothing with a wow factor. Our server only came around once with water and drinks for the kids, didn't see her again. Maybe it was the end of shift or break? Who knows. It took forever to get someone to pay for the 2 apple juices we got since the food was part of the prepaid ticket. I have to give it up for the back of the house staff who was doing their best to keep up with this poorly planed event. Thank you! We saw the characters plenty of times so that part was cool, they stopped to say hi and take photos with everyone. Half the characters were walking around the tables and the other half were on the other end of the dining area. Arcade area: each prepaid ticket got a play card to go into the arcade and play those games - here's the kicker it was packed! Everyone with the delays in seating etc finished around the same times causing a huge crowd in the arcade area and you couldn't really play much. As a first time visitor not knowing what to expect and excited to see this place for the first time - I can't say I'll return or be eager to check out another event. I really hope they learn from today's event for next weekend and plan ahead for all of these issues and lack of communication with customers.

I thought it would be a good idea to take my boyfriend to the jumanji experience, and it was fun for a short time. The experience itself was very short but not too bad. But for the price I paid and coming from Chicago, it was definitely not worth it. I wish they would advertise this more as a kid's arcade than a place for adults.

Hubby has been wanting to come here for the longest time and we finally stopped by around 9pm on a Saturday night. It was a super chill vibe, they don't allow kids after 8pm and there's someone checking IDs at the entrance. As soon as we walked in too there was someone to greet us and answer our questions and let us know where to go. We grabbed dinner at the restaurant, our waiter was very friendly and helpful. The food was pretty decent, hubby loved the fried ribs which were falling off the bone, and it's not indicated on the menu but it came with a few fries/"chips" also. I ordered the brisket nachos which were also very good. The drinks looked good, and on our server's recommendation we went to the Ghost Trap, a 21+ "speakeasy". It's pretty neat, they've got dark lighting, ghostly lights flying around, and some good (and strong) drinks. We were able to find a table and ordered at the bar. It's a smallish but cozy space. We didn't do any of the paid entertainment, but it was sort of fun seeing some of the movie themed things. I actually wish there was more of that kind of thing to look around and see but it's also possible that I just didn't notice it. Staff and service was excellent, everyone was so helpful and friendly. It really made for a great experience. Also be sure to take advantage of the Yelp check in deal (available as of April 2024)!

I allways have a great time and the food is pretty good. Great place for date nights.

First time visit to Wonderverse. Was very much looking forward to the Christmas brunch they had, however, was a great disappointment. The service was terrible. It took 20 minutes after we sat down for a server to take our drink order. They ran out of kids juice, which was surprising as well. Grabbed food from the buffet which was your typical brunch/lunch buffet. They had 2 elves, Santa Claus, and Mrs. Claus walking around. We sat for over 1.5 hr, while not a single "character" visited our table. There were 6 tables that sat after us, which the characters visited. Finally left as my toddler was starting to get bored, as she wanted Santa, who never showed.

I give this place and a few standout employees an A for effort but there is other staff that is not up to par. Super slow service in dining and just ok food. The arcade was cool and the VR is wild, worth a visit to experience it yourself.

This is a review for the restaurant inside of Wonderverse. We were seated quickly on a Saturday just after they opened. The ambience and decor of the restaurant is nice with comfortable chairs. The waitress was friendly and the food we ordered came out quickly. The food prices are a bit high but expected for the area it is in. The food itself was good, we especially enjoyed the fried pickles shareable and my husband liked his Hickory Bacon Smash Burger. Their house fries side came with both of our entrees. Total for two people after getting two appetizers, one drink and two entrees was around $88. There was enough food to take some home.

I was super excited to try this spot as it was new and had been hyped up; so I decided to take a date night there. The space and ambience is a big open concept (not sure how I feel about that). There were only two kiosks to sign up for the attractions and arcade S you can imagine, the lines were extremely long as it was a Saturday night. Dinner: We were sat in a reasonable amount of time as we had a reservation. The menu was pretty underwhelming. (my bad for not checking it out prior) We ordered out appetizers and once they came we sat for about 10 minutes waiting on plates to eat them. We order the fried ribs and I must say they were AMAZING! However our drinks and entrees were horrible. We. Other ordered smash burgers and they were extremely salty. I do think that everyone should check this place out, but I definitely won't be back for a few months after they get thee stuff together.

This place is great, but I wish they made more use of the space in the middle. As you enter, there's a big open area of dining/seating that splits the entertainment on each side. The staff was very helpful if you had questions about the games and it all works. We didn't try the food but will have to come back to see what it's all about. We do recommend checking out their Ghost Trap Bar. The ambiance is PERFECT. Let's talk about the entertainment. There are multiple VR games and depending on age/height, little ones may not be able to participate. They also have an arcade game section with a small section for bumper cars. I wish the bumper cars was larger. If you feel like you're up to the challenge, they also an escape room experience. The price for games isn't too bad. I would return to try the other games.

Very cool place VR and gaming arena. Free coat check when you arrive, everyone that works here is helpful and friendly. Different VR areas and experiences, arcade, lounge area, and two full bars. I loved Ghost Bar the most, the ambience with its dimly lit corridor and library to walk in to its paintings and Ghostbuster museum themed ceilings and decor. Craft cocktail and mocktails available here $14-$20. We did the Ghostbusters VR, couple of our VR blasters went dead mid game so they gave us another round. Good staff and the game was really realistic! Made me want to get my own headset. Arcade games are $1.00-$2.50 per game. Mid sized arcade with bumper cars, enough to keep the kids busy. 21+ after 7 or 8pm. Check the hours before you come.

If I could leave 0 stars I would. I just went on Saturday night and made a rsvp with a week in advance for my boyfriends birthday. when we go there the table was not even ready for us. It was not busy and they had a lot of staff/ servers just standing around. It really got me upset because we only put in a drink order and an appetizer. We waited for an hour and our server was ignoring my group the whole time. I went up to the host and asked for my bill because it was extremely rude for us to wait an over an hour and no sign of our server. He only had 3 tables including us. The host were also not all that great. I saw managers just stand and point at us while talking about us and we had to wait another 20 minutes just to get our check. We ended up going to another place to eat because of the TERRIBLE SERVICE! When the server came with the bill he told us the food is coming out in a few minutes and I told him we never even ordered our entrees, so it's not possible and we knew he was lying. I would never go there again and honestly the staff was rude and awful. Of course all the white people got their great service and us Hispanic where forgotten. This has been one of the worst dining experiences ever. Save your time and money for this over priced experience.

Great place to take the family. They have a bar for the adults , virtual reality for the kids (and adults ) . Also have a nice selection of arcades that everyone will appreciate

Just Meh. It was fine for a single visit, but it is primarily just another arcade sparsely skinned in Sony IP. Feels a little too much like a cash grab. The ghostbuster VR games were short for $10 bucks a pop. Once you got used to being in the game. It was over. No intention to go back to play again. The Escape room wasn't properly reset and one of the puzzles was likely broken. I've played much better escape rooms. Def not worth cost. Zombieland bumper cars game didn't seem to quite work, so it was just bumper cars in a ridiculously small space. We had as much fun as we would have at a Dave & Busters, but paid a lot more for it. Can speak to the food, drinks, or Jumanji. But I'm sure they would have been as lackluster as the rest. Overall, a lot of shiny things with little depth. Spend your money at places that specialize in one thing and aren't trying to be everything. All ready forgetting about it, will not be returning, and I'd be surprised if many others have either.

I had a lot of hope for this place and even went a couple times with my daughter before today. We were very excited to take my parents, have lunch and then do an escape room. We arrived at about 1:30 and went to the front desk. I explained that we had 2:45 reservations for the escape room and we wanted to have lunch first. They were confused at first as they assumed we wanted to have brunch. Then fairly quickly they said actually we can do that, we just need to give you these other wrist bands and then you can order off of the regular menu. Fantastic! We were sat, then were not given any menus. Fortunately I remembered that they had the menu online. No one came to our table for about 10 minutes. I flagged down a waiter, and asked if he knew how our waiter was. It took him a minute then said, "ah yes I know who your waiter is I'll go get him." A minute later our waiter was at the table. Very nice and fun gentleman who took our order and proceeded to go enter it. About 10 minutes later the restaurant manager came out and said sorry they couldn't take our order. Only the brunch was available. We were not brunch hungry not to mention it was $35 per person. He offered NO other solution. If offered the brunch at half price we probably would have taken it. But no he offered NO solution to the situation. So now it is 2:00 and we are hungry so we said we would have to find something else in the mall. But even then it was going to be tight with the 2:45 reservations. We proceeded to a restaurant right around the corner which was fantastic. Time was getting short however and I noticed that the escape room we were going to do was not reserved in the time slot after. I found on the Fever website that they had a chat function so I was able to get in contact with someone and explain the situation. They said no problem they would help me out but they would need to email me. 10 minutes later I received an email stating that reservations could not be changed less than 48 hours from the time of service. Now seriously people, this concept is great. The VR is a bunch of fun. However, when you have people running this place that have no compassion or able to help in any way because of their situation it is simply not fair. Additional points of note: it states on their website that normal lunch would still be served and posts the hours. Unless management changes I will never be back here. There was no apology EVER given.

This place is just disappointing. The staff is clueless, and most seem bothered to be there. The food sucks. The VR experiences are expensive and underwhelming. I had high hopes for this place, but the execution is just terrible.

This place initially has an amazing vibe and the whole concept is pretty cool! The problem is... the staff. This business seems to higher young people who have no energy or personality who seem like they do not like their job. They also have no clue on how to help out with things that people need help with. We spent a lot of money on different experiences and the ghostbuster machine was broken and they just had us sitting there with the VR head set on saying nothing for like 10 minutes. The managers should train their employees on how to do their job! They also shouldn't hire people that can't communicate or have good vibes. The food sucks. It's way over priced and it's just simply not good. This place has great potential! Fix it yall!

You can exlnter the location via stairs or elevator. Everyone is extremely friendly, from security to the bartenders. Drinks were good. On average, the price per game is around $1.50 to play. There is a restaurant located inside but we did not try the food. It gives off a nice lounge ambiance, with soft music, outside of the arcade room area.

Came in for soft opening after a fellow yelpie posted. I'm glad we came then, no crowds at the various areas we tried. We played all games with no wait. Similar to main event, Dave and Busters, etc, you can buy a card for the games and add funds. That being said, games were about $1.75-2.50 per play. Be mindful if you are on a budget as this place may not be for you. We ended up purchasing a $50 card that had a $15 bonus at this time. We also paid $ 12 per person on the ghostbusters blitz. As there were no crowds, we paid for a time at the kiosk 20 min later. I saw there was a coat check on the way out. Small gift shop with t-shirts and hoodies. Staff were friendly but still working out the kinks. Fun for a date nite.

Went here with my son and we had an amazing time!!! We played Jumanji, ghost busters arena. Arcade games & purchased items Tshirts in the store! The employees were supportive & awesome every step of the way! Thank u Lela & Joniya for all your help! They work here at Ghostbusters & the gift shop! Jumanji was the best interactive experience! It was so real and u truly are a part of the game!!! Ghostbusters was fun as well and the bad boys street racing was A1! The ride actually moved!! Pricing is reasonable as well! I spent $125 but we did a lot & enjoyed ourselves immensely!! We are going back I want to do zombieland and dine here! Definitely recommend!!!!!

We had a blast! Great food, attentive and friendly service, and lots to do, we'll be back and we're bringing friends!

the food was great the jerk tacos was my fav....service was excellent all the waiters was helpful i also nice place not loud the kids enjoyed there self

Very nice inside kids love how they have food and card games to play then there's arcade , escape room, and be game !!!!! Happy hour is a plus for drinks

My daughter and I went for Mother's Day. It wasn't crowded at all. Our service was great. We had Jerry and he was super nice and attentive. I had food from the mother's day brunch menu. I'm unsure if these items are on their regular brunch menu. I had crab cake benedict, actually quite tasty. It came with a lemon pound cake. That wasn't too flavorful. 2 managers or asst managers came to say hi and check on us and that was appreciative. The place itself is very spacious. There's a bar and area u can sit and just enjoy a drink. My daughter and I played the arcades games and a escape room. I really enjoyed the escape room. It just seems a bit expensive to me, it's $25/pp. There should be a bundle package offered, u get so many escape rooms for this discounted price or if you have 4+ pp you pay ex amount. Because this is a really great place for groups but paying $25/pp is a lot and that's not including the VR or car.

Everything is awesome or rather Wonderful From ambiance, VR experience, to games, to great food selections, and above all the service. Nabeel at the entrance was very friendly and welcoming. Our server Jerry was very prompt & tolerant of our ever changing mind with menu options. We shared our feedback with Mike the manager who came to our table to check how was everything and our experience. This is our new family favorite! Certainly we are coming back! P.S. Sorry not an aesthetically pleasing picture, but we devoured the food before I could remember to click

Food is delicious! Appetizers are so good! We went here for our friends 30th birthday! And all 11 of us had such a fun time! Dinner and drinks! Our waiter Jerry!!! He was great in giving recommendations! And he gave us his best recommendations for the VR experiences to choose from! The vibes are there! Come here for a good time!

Amazed walking in the door! Clean and modernized. Love the movie references . Great place for the family and Great food.

This place appears to be going under. Employees aren't helpful, and often not at their stations to be available. Kichen was closed on a Saturday in the middle of the day. We also bought a $90 Groupon for a card which stopped working and management did nothing to resolve the issue. Attractions weren't part of the Groupon which was deceptive advertising. Very expensive, $35 for some VR experiences.

Food for the price was NOT good A random lady (not our server) kept showing up at our table and just grabbing stuff we weren't done with. She literally came by at least 8 times during our meal. Games were fun but the arcade was really small. Live Music is so loud we couldn't have a conversation at dinner at 8pm.

Great food and drinks! I recommend the jerk tacos you won't regret it! Also very clean. A great place to go with your entire family. Looking forward to my next visit.

Really great. So much to do. VR and the Escape room was awesome Fill it in with more arcade games

Food and drinks were amazing. The customer service is second to none . Will absolutely come back !

Everything was just OK. Nothing special for the price. Games are ok, food was ok, but no real innovative VR or food that would bring me back. Decorations were ok as well, nothing great. The bad is, the ticket ordering system. We were charged a general admission plus our 4-pack meal and passes. We asked to have the general admission removed and we told, nope. Sorry, too bad. It's in our T&C that we cannot give refunds. That said it's my choice not to return. You will get more for your money at another venue. Dave & Busters as food is on a similar level but the games are better.

Went here around 1pm on a Saturday on a whim after shopping with our 4 year old. Lots of kids but yet, you can tell it's not meant for kids. I quickly learned that it's more of a night time spot for adults. I'm sure the vibe is vastly different. It gave an empty feel although plenty of people were there. Maybe the restaurant can cater towards more families with the menus during the day? Also, service was very slow in the restaurant. Before sitting in the restaurant, we were going to try sitting in the lounge area. Was told we can only order appetizers and drinks in that area. We were ok with that until we saw the menu. I think this could use some improvement. The appetizer menu was, eh

So much fun!!! Did the Ghostbusters VR and Jumanji VR, my first time doing VR and had a blast. Real trippy. I'd also say the price of the VR was pretty reasonable with the experience. The ghostbusters bar was so cute , didn't try any drinks but definitely enjoyed the nostalgia of it. For food i had the big salad with chicken. Waiter was a bit slow . Food was average , they charge you 22 dollars for a salad and don't even give you a full chicken breast. The chicken was charbroiled with no seasoning on it. Can't say i'd come here for the food but definitely want to try the other VR and games that they had.

I was excited to celebrate my birthday with a small group of friends/family. We all anticipated this new experience, but no one was prepared for the horrible Saturday night we endured. There were a variety of problems during our visit... First our server provided 1 drink menu to be shared amongst a party of 6. We received 2 bowls of lemon slices, but no water to accompany them. Our drinks arrived at room temp. 5 of 6 entrees arrived at our table together. Then the 6th entree (smash burger) shows up, but missing the most important component... MEAT. All of this, while hearing other parties complaining openly about the attractions glitching. We left this place unamused and hungry. If this place is really presented by Sony, it's a loud joke with no punchline. Additionally, 21+ means nothing here. There were tickets and other small children still in attendance after the allowed time. I probably would've had a more enjoyable time at Chuck E. Cheese

Some games broken overall much pricier and smaller than Dave and busters. Probably would not come back for what is

Service at the bar is abysmal. The bartenders are extremely rude and unpleasant. They ignore you while they chat with each other. They are extremely unfriendly almost hostile. They sigh and slam drinks around. There's no greeting just an unpleasant " what don't want" then a drink slammed down after a 20-30 min wait when the place was almost empty. Seriously I've worked as a bartender and I've never seen anyone treat their customers this way. Other than that the food is mediocre and greasy. I would skip the food. The games were fun if you need to entertain a kid for an hour or two. I will say the ghost buster bar is very cool and the bartender in there was friendly and competent

They have a few unique experiences, highly recommend the Jumanji VR, a complete immersive experience where you get to physically walk through the course and actually need to communicate with your teammates to make it through since some teammates see and hear different things special to their characters. Ghostbusters VR is also cool, you work in a group of 4 to shoot ghosts and defeat the boss, however for this one you're stationary. Arcade area needs more games I saw the Zombieland bumper cars, while it's a fun concept it's quite a small space. I can see how that might make it more challenging. Overall I hope they add more experiences, it's a large venue and feels like there's a lot of wasted space, when we went there wasn't a lot of people.

We stopped in for a quick drink at the Ghost Trap bar. Immediately upon stepping in we felt a cool speakeasy vibe. Definitely a fun place to stop for a drink. However, where I take issue was with our bartender. She didn't seem to have familiarity with the cocktails. From the looks of the espresso martini we got compared to the "business owner" photo on this page she didn't know how to fill a glass either. They were "out" of one of the featured cocktails on the menu that I wanted to try and the Jell-O shots I saw online were no longer on the menu. I will come back though as I think my kids would love to try the VR and I'd give the bar another try, just maybe opt for a beer instead.