Jeff B.
Yelp
Have been to this World of Beer location several times and have not been disappointed - except for this most recent time, which I'm hoping is a one-off. Usually, the service has been good and the Staff friendly and helpful.
I'm just going to comment on our last visit, earlier this week for dinner after a movie at the Regal across the street. We asked to be seated outside on a nice cool evening. Our Waitstaff came soon thereafter and asked what we wanted to drink and we asked for two waters. Then we ordered - my partner ordered the Cali bowl with shrimp ($15.50) and I ordered a French Onion Soup ($8.00) and two street tacos ($11.95).
A couple of minutes later, another Wait Staff came (I assume, after noticing no utensils or drinks at our table) and asked if we had been helped. We responded "yes," and then she rolled her eyes and walked away. And then we waited . . . and waited . . . and waited. No water, no utensils - nada. A nearby table, who had come after us were given water glasses by another Wait Staff, and then a third Wait Staff walked around with a tray with five water glasses, walked up and down the aisle and then went back inside. And still . . . we waited. We thought about leaving, since we felt we had been abandoned.
Finally, after about 15 minutes, our food arrived with another Server. We asked that Server for utensils and water, which he promptly brought us, apologizing that it was very crowded (although it wasn't. I've been here when it is crowded and I'm a fairly patient person.)
Anyway, the entrees were good. The French Onion Soup (which I've had a couple of times before) was disappointing - it had way too much soggy bread in it and too few onions. The broth was not as bold as in the past. Really disappointing. I'll try again one more time and then, if it's not better will give up. I really like French Onion Soup and theirs has been delicious in the past.
And, when the original Wait Staff came by (while we were eating), she apologized and then was pretty attentive.
I want to point out the service issue as a warning, but overall I like this place and my experiences here in the past have been better. And the food is good. So, I'm not going to "ding them" on the score because of this one experience, which I would rate a 2 based on the service and the soup being disappointing.