Xiang Zi HotPot

Had a blast there, we booked a private room for an event at the 2nd floor. Each dish comes with a small plate expect for the meat ones. The pork kidney is to die for, extremely fresh and tender that I ordered multiple times. Service is efficient and attentive. The waitress offered us some dry ice to take pix of the meal, is this insane!!!! 10 out of 10!! The whole restaurant gave traditional Szechuan vibe. Plus there’s a minimum spend if you want to have those private rooms but affordable. Overall, this is the one we’d love to come back again!

This restaurant is absolutely amazing! The menu offers a wide variety of dishes, ensuring there's something for everyone. The service is top-notch – the staff is friendly and attentive. The ambiance is cozy and inviting, creating the perfect setting for a meal. The hotpot is particularly outstanding, with rich and flavorful broth options and an impressive selection of fresh ingredients. Everything we tried was incredibly delicious. Highly recommend for anyone looking for a fantastic dining experience!

The place looks nice and aesthetic. The meat quality was good and they had good hot foods and unlimited melons (yes it’s real!). That’s about it. The place was so cold when we went, I asked for hot extra spicy and they gave me mild spicy when I asked why they did that they just told me to try it…. Order meets took a long time to get to us. Our pot was running out of broth and no one came to refill it. Never going back again

Very large hot pot restaurant with lots of tables, and even large rooms for group gatherings. Food tastes fresh here and there's a good amount of raw meat/seafood, vegetables and cooked food options as well. For dessert, they have fruit, snack bars popsicles and cake. Price is on par with other hot pot restaurants. Decor is traditional chinese. They also offer aprons and coat covers. The one criticism I have is the entrance hallway is unheated and very cold if you're ever waiting for a table. Reservations are highly recommended. They also offer unlimited pop cans, which is rare.

Went here for dinner on a week day with a bunch of friends. The restaurant wasn't too crowded that eve. We were seated promptly and the servers took time explaining the menu and how to place the order. We opted for the 3 soup hotpot and ordered some meats and veggies. Service was prompt and most of the items we tried tasted good. The items on the buffet table weren't the greatest. The servers kept refilling the soup bowl as needed. Overall, we had a great experience. Note: certain soups can be really spicy🔥, but tasty nonetheless!

Delicious and fun hotpot experience! Xiang Zi HotPot was absolutely amazing! The ingredients were super fresh, and we loved the variety of options to choose from. The service was excellent—friendly and attentive staff made sure we had everything we needed. The atmosphere was warm and welcoming, perfect for a relaxing meal with family or friends. Highly recommend for anyone who loves hotpot!

I would say it is not an authentic hot pot place, but I enjoy its welcoming ambiance. The hot pot ingredient selection felt limited, though the diverse appetizers greatly enhanced the meal. Service was friendly, but the staff's loud walkie-talkie use was distracting.

Average food quality. Really basic sauces to choose from. Nice buffet table for appetizer but can’t hold temperature. Warm salad, warm beverage, warm hot appetizers. Service was pretty good tho

Service was quick, food is fresh, all the drinks you can have. Good environment for the kids

Been wanting to try this place since I saw it opening a few years ago. I finally made it last Tuesday evening after going to the gym Downtown Markham which is just a few minutes away from this place. When my friend called the day before to inquire whether you can do individual pots (you can), they recommended that we make a reservation. I thought interesting, how busy can it be on a Tuesday evening? Well, upon arrival, I laughed as the restaurant was not busy at all. The service was amazing! The ladies are attentive. They had covers for people who wore jackets inside (I didn't as I know how much the smells can stick & a jacket is not as easy to wash as regular clothes). They also brought any dishes to us that was freshly prepared and offered it directly to us instead of us possibly miss ordering it through the iPad. All the food items are ordered and submitted using an iPad. The only thing you need to get up for is to make/get your sauces at the sauce station. I actually didn't bother getting any as the food started arriving (they are pretty quick and on top of this) and was very hungry. I also heard that the tomato based soup broth is very flavorful and no additional sauce is needed which I found true. My 3 star rating is mostly due to the cost of this ACYE hot pot... $35.99 for weekday pricing + an additional $10.99 per person based on the soup base selected. $35.99 is decent in today's world for ACYE but an additional $10.99 for broth is steep. If it was around $5.99 then I'm all in. Also, on their website, I saw pictures of abalone, crab, lobster sashimi (all this high end items) but none of it was available. It must of been for weekend pricing only so I wish they would state this somewhere on their website. It was decent hot pot but for the price, there are so many other places I can and want to try. I would not come back here again.

So I visited this place wayyyy back (pre-covid), visited again once they reopened to the public after quarantine measures were lifted and recently, came BACK for my gf's mom's bday. The first time I came w/ my friends (pre-covid) this resto blew my mind. It's a 2 floor resto with ice beds and buffet stations on the main floor. The way the resto USED to work before covid, was that they laid out all the seafood and meat at the buffet station. I'm talking SCALLOPS, ABALONE, SEA CUCUMBER, etc. And ALL of these premium items were INCLUDED in the price and you could grab an UNLIMITED amount and then they would REFILL the ice bed. I vividly remember gleefully bringing two full plates of giant scallops back to my table on that first visit. My friends and I thought we had discovered the casino jackpot when it came to good hotpot. Yes, the price was mad high compared to its counterparts in york region, but we thought it was definitely justified given how much was actually included in the overall price. Fast forward to post-quarantine, my friends and I visited and were SOO disappointed with the way the resto was running. They removed all the seafood and unique items from the ice beds and buffet stations. Instead, they replaced everything with cold appetizers and salads as well as desserts. They implemented an ipad ordering system (1 ipad per table) and all the premium seafood that had once been INCLUDED in the overall price, suddenly became a limit of 2 per person. Upset is not even the right word. I had literally been looking forward to unlimited scallops but now I only get 2? LAME. The premium angus beef cubes weren't really premium either btw. You're better off sticking with the regular sliced beef, lamb, pork on the menu as it's marbled enough. The angus cubes were actually kinda tough. My friends and I had a good laugh as the cubes were listed as a premium item. I thought it was understandable at the time why they moved things off the ice bed in the open for anyone to touch, but removing premium seafood from the AYCE price altogether seemed very sneaky and shady. Fast forward again to present day and my gf's mom (and her sis's bf) decided to host a joint bday dinner here. I had my fingers crossed hoping that the resto reverted to laying everything back out on the ice beds. To my dismay, they stuck w/ the same stations and ipad ordering system from my 2nd visit. If there's one thing that's remained consistent, it's good service and the quality of the sliced meat. Very well marbled meat, EXCELLENT sauce bar (very promptly refilled too) and the table service is A++. They brought the initial round of meat to the table with some dry ice presentation which was really cool for video taking. Perhaps, I'm being harsh or finicky but it can't be helped. I remember what this place was like pre-covid and how much value you got with the premium items included, like the unlimited scallops. I'm struggling to award 4 stars even though they might deserve it based on the meat quality. You're essentially paying a higher price at Xiangzi for a meal that USED to include a TON more items in the price. Caveats: - unlimited melonas which is nice - unlimited coconut milk which is nice (these are so bad for you but I love em) - aprons provided for every guest and seat covers for your jackets/outerwear - private rooms upstairs

Super tasty food and hotpot base! I really love the snacks and bingfen/ice jelly they provide there: they have a lot of kid-friendly snacks like Rice Krispies and Granola Bars, even Melona popsicles! Yummy! Their staff are so friendly and caring; the jacket cover was thoughtful and they even give suggestions for the spicy pot base levels for first time tries. I'm in love with XiangZi Hotpot!

I was really excited because I've been wanting to try this hotpot place for a while as I pass by it quite often. I was a bit disappointed because the service wasn't really good. We came on a weekday and wasn't busy but our server seemed unhappy when explaining how everything worked. When we asked for tissues as we didn't get any, she sighed then went to get it. Another time we asked her to refill the soup, she poured like very little as if she was trying to save it? So we ended up asking other servers to refill our soup and for other items the rest of the night. You can order meats and other items on the iPad. As well as get your own outside, they have different selections for fruits, hot snacks and more. They have a premium menu that is limited two dishes per person. Don't make the mistake like me of getting the cuttlefish as a premium item because they literally have it outside. I did like that they had pork neck and the fancy interior. I think this hotpot place is a bit pricey and the food selection they have is pretty average compared to the other AYCE hotpot places around.

Came for lunch & got a pot with 3 soups (usually the maximum is 2). The third flavour in the centre was smaller. Got tomato, lamb spine & spicy sour fish soups. We asked for less spicy stock. Lamb spine was ok but fish was very spicy. Tomato was especially thick. The soups here have more meat than at other places Some premium items (limit of 2 per person) are included For lunch, only the sauce was taken from buffet table. Dinner should see the table used to its intended purpose. The sesame oil (for dipping sauce) comes in a can. Which leaks. So things can get messy. The cooked dishes were ok. Crispy pork (premium item) was very good: light & crispy. Shrimp crisp (shrimp crackers) had little flavour like other places in the GTA. They have a 2 hr dining limit & someone popped up with the bill without us asking for it, which was kind of annoying. The decor of this restaurant is nicer than that of the usual hotpot place & the tea served is rice tea.

It was an okay experience for the price, I would just go to another hot pot place. The restaurant itself was huge and packed. Took awhile for us to get seated and they give you an apron to use which was great. There was a lot to choose from and you're able to get premium dishes too. It's pretty good quality for the price but not sure if I'd come back again.

I live nearby this place so I finally decided to give it a try. We were able to call in and reserve a table the same day which was nice considering it was the weekend. We got the spicy and sour fish soup and pork bone and it was really good. Honestly the food here was really decent so it was disappointing that everything else sucked. For the price of around 60 ish after tax per person, you would think you have more options??? There were not many options at all... The worse part of all of this was whenever we order meat, it literally took over 30 mins to come. I'm so confused because it's not like there is a special preparation for them? Everything we order afterwards came before the meat we order in the beginning so by the end we were too full to have more meat, which is what we came for. Overall it was okay but there are definitely better hot pot places.

I came here with my family for a Birthday dinner on Christmas Day. The restaurant is big and can seat many groups. It was busy but not crowded. We wanted some hotpot and this place serves them AYCE style. The restaurant decor was interesting with Chinese flair and had a nice ambience. The meal itself was just okay for us. I didn't find the food super tasty or anything. Honestly for the price you pay, I was a little disappointed. Soup base - borderline okay. I think I can make a tastier soup base at home. The mild spicy is super spicy by normal standards and the bone soup did not have much flavour and was super oily. I have had better soup bases at other hot pot restaurants. The meats were pretty good. We tried all of them - beef, lamb, pork belly, beef tongue. There really wasn't much variety beyond that. No chicken here. The only chicken they have is in the fried appetizers in the form of gizzards or wings on a stick. Service was pretty good and quick. Table layout not friendly for more than 4 people because then you have to split to another adjacent table. There is a dipping sauce station for you to create your own mix of sauces and dessert option was popsicles and fresh sliced fruit which were good. Overall, I was underwhelmed and thought everything was just OK. But I don't want an OK meal when I am paying hundreds of dollars and for a special occasion. Plenty of better hot pot options in GTA for better hot pot. Could have been better - tastier soup bases, better pricing

Buffet style hot pot.The food is good. Typical Cinchuan cuisine. The price is reasonable. You can get credits if you top up your member card. And the credits can deduct the bill.

I wanted to try a restaurant in markham where there was nice decor and my cousin recommended this place. As we were seated, the waiters gave us bibs and a ziplock for our masks which I thought was so considerate. We chose our soup bases and chose the next level in the taste of Xiangzi. There were interesting varieties of food. For some reason my boyfriend and I had an offer to get a few free dishes, I forget the deal. I think we got the more expensive soups. We ordered a beef, tripe, and something else ..maybe tendons. We also had another table of four with four seniors and they got a discount but didn't get the extra dishes. No worries because we were able to share our premium dish with them. Overall, the food was okay. The decor was beautiful. Service was top notch. I didn't have Canadian cash so ended up paying by debit since they didn't accept credit card and it wouldn't be worth it to pay in USD.

The decor of this place is really nice! We were a group of 6 and our bill came to $360 after tips and tax. Aside from the soup base, we didn't order any premium items. A handful of variety to pick from. Some unique items I haven't seen before. They also have skewers and cold dishes to select from. The service was mediocre at best. It was hard to track down our server and some of their attitude were kind of rude. It's a decent place to try, and I am glad I did, but I am not sure I would be back.

Great premium hotpot! First off, this restaurant is HUGE. The decor is also very nice like traditional chinese decor. They have two floors with plenty of seats, although I still recommend making a reservation if you can. It is a AYCE hotpot spot, but soup base is extra and some items on the menu are premium items so it's limited. Price is $35.99 Monday-Thursday and $38.99 Friday-Sunday which is on the pricier side, but in my opinion worth it. We tried the tomato broth and the mushroom broth and both were equally tasty. Ordering items is done through an ipad. There is a self serve sauce station in the middle of the restaurant where you can grab your own sauces and toppings along with their famous sesame oil that comes in a cute little can. There are many items to choose from including various meats, veggies, noodles, and side dishes. The presentation of everything is also very pretty so you feel like you're eating premium food. Finally, the service is also great. They provide a cover for your jacket on your chair to protect it from spills and food as well as a ziplock bag for you to store your mask while you eat. I love this ! Overall, I had a great experience here with my partner and we both enjoyed our dinner very much. It won't be our regular hotpot spot, but for special occasions we definitely will be returning.

As soon as we walked in we were impressed by how big, spacious, and nice the restaurant is. We were even given a cover to throw over our jackets and an apron for us to wear to protect our clothes from splashing broth! We felt like the menu had plenty to choose from, however there is a distinction between the regular and premium menu. We could only order two items each from the premium menu, so with two of us we only got to try four premium items. The skewers on the premium menu were really tasty and definitely worth ordering. From the regular menu we really enjoyed all the meat and vegetables. The meat seemed to be good quality and the vegetables were fresh. The chicken broth we ordered was very flavourful and we'd definitely get it again. The dessert options were surprisingly good. We'd highly recommend the fruit platter, which had really fresh cantaloupe and watermelon considering they are out of season. With delicious food and excellent service we were really happy with our experience. One downside was how restricted we were from ordering premium items. The biggest drawback was definitely the price, which almost hit $140 including tax and tip for two people. I find it hard to justify that much when we've also really enjoyed hot pot at other places that cost a lot less.

A friend saw the waitresses bringing back dishes used for raw items and reusing them for other orders. They even reused the ice!!! They even dipped one of the leftover salads back into the fresh ones. This is totally unacceptable and gross. Think twice next time u wanna go for hot pot.

They had an authentic Chinese hotpot experience within a beautiful setting, the inside looked like a palace! This all-you-can-eat experience had so many options to choose from, including a huge variety of seafood and meats! They also had prepared cooked dishes, which were absolutely delicious (I really liked the braised beef shank and taro root dishes!) We got 3 soups, which included the classic Spicy Mala, White Pepper Chicken and Pork, along with Tomato. I would say the food was super fresh and presentation was beautiful as well! Service was also amazing, the staff were super helpful and kind. While everything was amazing, I personally found that a lot of the prepared food and the soup bases were quite spicy, so next time I'd probably choose a lighter soup base to pair with everything!

Xiang Zi is a premium all-you-can-eat hotpot place located in the Whole Foods plaza on Birchmount and Hwy 7. It's been opened for a while and I've heard great things, but I also heard it was very expensive (especially when you consider the four $$$$ on Google Maps!). After trying a bunch of mediocre hotpot places in the area, I finally gave Xiang Zi a try. Parking is just fine - even though it shares the parking lot with Whole Foods and other restaurants and retail stores, there is ample parking. Beware that there are some parking spots that are limited to quick pickups (within 30min). I made a reservation for 3 at 6:30pm on a Monday night over the phone very easily. When you arrive, you're met with very large wooden doors and it's pretty aesthetic walking into the restaurant. It's a couple of long hallways and someone will greet you at the end. They have several tables - some with a large shared hotpot (booths) and others with smaller individual hotpots (tables). They show you how to use their iPad and what you're limited on, what costs extra, and ask you what soup base you want. We got the shared hotpot and got the mushroom soup base which was an extra $18.99. I believe the individual hotpots are about $6-8 extra. If you want a split large hotpot, it's $27.99. They have a free sauce station, in the middle of the restaurant. You can go up to the station to pick your own sauces. They also have cute little cans of sesame oil! As for food, each person is limited to 2 premium items, which range from things like duck intestines, mussels, scallops, and skewers. I found that I wasn't craving for a lot of the premium items and being limited to 2 was just enough. The rest of the food was great - I especially liked their fresh cut lamb and beef. They don't have the widest selection, but the food is great quality which makes up for it. Each order has several portions - which they list in the description of the item on the iPad. They also have several desserts, including some fruits, Chinese desserts, Melona bars (coconut, mango, melon), and cakes (green tea, tiramisu, cheesecake). Service throughout the meal was also very great. They gave us little plastic ziploc bags to put our masks in, but I wish they also had other covers - my bag still smells like the broth the day after! Weekday dinner price for adults was $35.99, which honestly is pretty much the same for any AYCE restaurants these days. In total, it was about $53 per person for our soup base (including tax and tip). I wouldn't say it's super pricey unless you get their extra-cost premium items. You can't really compare to the past prices of places like Little Sheep haha. 9/10 would definitely come again!

This restaurant is Kuanzhai Alley (宽窄巷子) ? I learned about hot pot while living in LA. Then I moved back to Toronto looking forward to trying the great asian cuisine here and covid happened so I couldn't. Sad. Now that I am able to eat out more I am very happy to have discovered this place. They were really great here. Sometimes I eat at places and they don't know what to do with me because I am not east asian. But the people working here were super patient, and nice and kind. I felt very welcome here. The inside decoration is really cool, and I enjoyed sitting at the table. I also liked that they thought of all the small details like bags for our masks, and chair covers for our jackets. The food was also very good. I have not have hotpot in Toronto, but I have had it in in Los Angeles and I enjoyed it here in comparison to what I have had before. The only downside is the fact that we paid for the broth on top of the initial 37$ starting fee. Everywhere else I have eaten the broth is included in the initital fee. I don't think a lot of people understand that, so it would probably bother some people. I can kind of understand them doing this though. They refilled my Tom Yum soup a number of times, and good broth takes a long time to make - so it makes sense they would charge for it like this. But I also understand why some people would have an issue with this. I digress, this place is worth eating at!!

I am surprised this place isn't rated better. Doing this review to try and do it more justice. Midweek last week, me and my partner were craving some good hotpot, but our usual "go to" place (non AYCE) was so fully booked there was only the odd hours left. Consulted Yelp to look for another alternative and saw XiangZi. We know of this place has been around for a few years now but haven't really heard much about it. All the photos from Yelp actually looks very appealing and for us, cleanliness and comfort, as well as good selections are the key. Most review do state the food quality and service are good, but somehow the rating was low because of the cost. Ok, to be fair, the pricing isn't low for what you would expect of typical Asian food. However, for higher end hotpot, especially if you compare with some other non AYCE higher end place, the price is indeed pretty reasonable. As you get the variety of more expensive seafood item, as well as aYCE meat. Also, the meat skewers are great. We had both the lamb and the beef skewers. They are delicious, just the right amount of spice. The place is very nice and comfortable. Service was great. All I can say is we are happy to have tried this place and this will likely replace our usual go to HP place (or at least be on even footing where we wil rotate between this place and our other usual).

Nothing better than getting your best mates and going for some hot pot. This picture was taken at half time. Yes, we ate... Probably everything. My friend Ryion can be seen here head first into his bowl of food. Food was really really good, i recommend this place to bring the boys (or girls). Service was fast and friendly, prices were fair :) 4.1/5

I like it here! It's Sichuan-style hotpot, spicy type. First of all, amazing interior. Liked the crane lanterns standing at the entrance, so Chinese. Also their cutleries were cultural, especially the pots. I selected double sided soup base (half spicy half regular), and asked the waitress lady to make me the sauce which she did and it was pretty good. One of the key factors of a tasty hotpot is the sauce - you adjust each ingredient based on your own preference. I'm so bad at making sauce so asked for a regular combo, didn't know what she put but it was good. The meat was great. I liked the fish and shrimp paste. Blood tofu was good too. Service was nice, quite accommodating. Price wasn't bad for AYCE.

Despite the low reviews, I still really wanted to try out this place. I called them to make reservations for 3 but they said I'd have to just wait for a table cause they didn't take reservations. Ok fine. I got there at 6:15 and asked for a table of 3 and they asked me if I had reservations and I'm like ???? Then they told me that all was left was shared pots and that I would have to share a large pot with 3 people and that was no bueno. I was gonna leave but then they suddenly freed up a table thank goodness. Luckily there was also a promo for 20% off dinner. We were seated upstairs which was peaceful and less crowded which I enjoyed but the stairs were tiring. lol, first world problem. I love how there were aprons and they put a cover over your jackets and they don't skimp out on giving you napkins. Drinks were not included, only tea and water. There were a lot of food. Not a lot of tofu or fish ball. Unlimited scallop and peas sprout!! They also gave us two plates of lamb on the house which was nice. Lots of seafood and marinated meat, veggies. I also really enjoyed their cooked food, it was like a separate buffet lol. There's a lot of dessert compared to other hot pot places. Some fruits, mousse (I was too full to try them all but the Oreo was surprisingly good!), walnut/butterfly cookies, Asian sweets (Black Rice Soup, white fungus soup), ice jello (amazing way to end off your meal!!), and ice cream (vanilla and green tea). They also have a points system where you give your telephone number and when you accumulate enough points you get s free meal. Overall I really enjoyed my meal and service was amazing!! I saw a lot of the reviews commented on sub par service and whatnot but I actually had a really good experience. They cleared the table and asked if we wanted more soup, recommended us to eat more scallop (idk why I found that funny), and always checked in with us. Besides what happened when trying to get a table, I'd have to give them a 5 star. Definitely give them a try while they still have their 20% off promotion going on cause yes, they are on the high end expensive side.

I must say Xiangzi Hot Pot has become my favorite Szechuan Hot Pot in Toronto. First of all, it is the magnificent decorations. Its traditional architecture makes me feel like staying in Chinese blockbuster movies. From opulent marble tables to hand-carved hardwood decorations, they are all delivered from China, which provided me truly a wonderful dining experience as I used to be in Szechuan. Secondly, they gave me a safety anti-COVID protection. Once you sit at a table, the 4 tables around it are not allowed to serve customers. Instead of taking food by ourselves, Xiangzi provides iPad to us for ordering. The staff will help us to create the sauces. For the food, I need to say, they taste authentically just like in China. I highly recommend the tomato soup as soup base. It is clamed that the chef cooks the tomato soup for 4 hours. You even don't need to dip any sauce, food from the tomato soup tastes super good! The second one is mushroom soup pot, which is good to those who don't like spicy food. For seasoning, I will recommend their secret sesame paste and sesame oil (it is supplied specially from China). For food, tripes（毛肚）, duck blood curd（鸭血）, duck intestine（鸭肠） and Beef heart tube （黄喉）are good, if you really wanna understand well the hot pot culture, don't miss it! Individual pots are $35.99 per adult from Monday to Thursday (+$3 for Friday and weekends), to which you add one of three soup bases: spicy (+$7.99), tomato (+$5.99), or chicken mushroom (+$5.99). While the cost for the elder and child will be $25.99 and $15.99 from Monday to Thursday (+$3 for Friday and weekends). In my opinion, it is a window to know more about Chinese culture.

Very poor service, taste just so so, and very expensive, big space though, overall not worth it!

Ok so this place is pricier than other hotpot places. Its also very much higher end. The keg costs more than kelseys. Location: Markham at warden and 7. In the whole foods plaza. Parking: Lots of parking but around the building theres a few stores you may have to walk 1 minute instead of 30 s Decor: This place is nice. It's very elegant and tasteful. When you first walk in it feels like you stepped into the pages of a designer magazine. The restaurant itself is beautiful , so beautiful. Food: There are two things here. An impressive Hotpot buffet and a small buffet of cooked food. I like both. They have fresh bamboo and a ton of choices if you are vegan! Lots of seafood too! Service: On point. They have a lot of people working here so there's always someone within waving distance. The best device I've had at a hotpot place ever. Cost: So it's pricy. All those reviews of peephole whining about cost is annoying. They don't hide the price, it's listed on their website predominately . They tell you if you ask when you make a reservation. If you can't afford it don't come then complain about how expensive it is, you knew coming in. I've been and will be back. I really like this place!

Honestly don't know why people are complaining about having to pay premium for broth... it's pretty standard to. Sure there are some that give free broth but it's not as flavourful. Also some of the hotpot places in Richmond Hill are waaaay more expensive than this place! Ordered a lot as it's AYCE. But just be warned, if your spice tolerance is not that great, then don't order the spicy as their spice is definitely next level! Definitely recommend the premium beef! It's cool how they provide you with an apron as I always tend to eat like a pig. Their skewers are so good too! Better than the other skewer places around Markham/Scarb. I gave one less star because their desserts aren't that great... Mochi cookie - I found to be boring and tasteless Tiramisu - dry Dessert soup - it was okay but the peanuts threw me off Melona - coconut was good! Verdict... this place became our favourite place for hotpot (in Ontario) and looking forward to our next visit!

I love the high end Chinese atmosphere and decor of the restaurant. Lovely, even my kids who don't usually like going to Chinese restaurants enjoyed being in the restaurant. It gives a grand feeling once you open the huge wooden doors. Wonderful huge waiting area, and 2 floors of tables. Some tables you share a pot, some tables have individual pots. It is all you can eat buffet style hot pot. This Place was already full house at 6pm when we went, we were escorted 2nd floor to our table. At first we didn't want to be upstairs, but then it was individual pots, so even my kids can experience hot pot themselves. They had lots of fun.. but little did I realize it came with a cost!!!!!! You have to pay extra for soup for each pot!!!!!! Which mean since we all had our own pots, we were paying extra four soup base! It is already $38.99 to come in, then gotta add for soup base like another $8...depending what you choose. Then... you have to pay for sauce for each person too! And it's by the buffet where all the food is, so not sure why we would have to pay extra. Food was just so so especially I expected more when I am paying $38 per person. There are lots of variety, but quality wasn't good. You basically go for presentation / atmosphere of restaurant , not for the food. 2 adults and 2 kids- bill came up to $151. Very expensive for quality of food. Tried it once, and would not have to return. One thing also I saw was that there were people who are waiting for tables come in with their jackets to just pick at the food, or take desserts while waiting for a table. I didn't like that. They were just standing by the buffet area close to entrance . The staff should not allow that.

The hotpot is probably one of the best hotpot I had. I think it's also the first hotpot I went without the spicy soup base. Although the food was good, the service was quick, friendly and professional, it's also the most expensive hotpot I had. With a couple of beers, the hotpot costs me $75. The ambience was nice and classy. Overall, it was a great experience.

Loved my meal here. The hotpot was incredible and everything you could ask for. The selection is large and fresh. You can choose from individual or shared pot. They also have a good list of other prepared foods to order besides ingredients for your hot pot. I love the iPad ordering system. Their interior is also beautiful. BRING CASH or a debit card which especially notable given the price range of this restaurant.

This is one of my favourite hot pot places! They have such a great variety of items to chose from including scallops, which I love! The soup broths are so flavourful. They have a huge variety of sauces and mix ins to dip in. The decor is beautiful.

I didn't actually want to have hot pot here at Xiang Zi after reading all the low reviews on Yelp. I've only decided to because my dad wanted to give it a try. The interior is very nicely decorated - it reminds me of those Chinese palaces in the olden-times . This place is very spacious but I felt like they wasted a lot of space by creating a huge hallway when you walk in. The service was good but it was over-staffed when I visited. As expected, there were so many hidden fees!! Expect lots of fees: * add money per person for hot pot * add money for one big pot or add money for each small pot per person * add money for "better beef"/ "better food" We spent approximately $70 per person for hot pot. The food was okay, but not worth the money!

It's rare for me to give out a one-star review, but this place was horrible. I came here with my family for Boxing Day lunch and it was pretty deserted. The service was pretty good and right away someone came to take our orders for the individual hot pot soup bases. It was all downhill from there... WARNING: the spicy here will destroy you. There are no "levels" to the spices, they legit put flaming hot pickled green peppers and chilis into their spicy soups. That was probably mistake #1 for me, I ordered the mustard fish spicy soup base; if you weren't raised on jalapeño peppers, go for the bone broth / plain soup base. I should also mention that if you're here for lunch, the selection is limited compare to dinner. They don't have a noodle bar and a lot of their pre-cooked items aren't available at that time. Needless to say, the meat selection was very low quality. All their self-serve meats are the frozen type and basically all tasted like nothing by the end of the cooking process. Okay, back to the soup bases. You can ask the staff to refill your soup with more water/ soup base, but by the end of the first course, my taste buds were burnt to nothing by the spiciness that I couldn't taste anything anyway. So, naturally, I went to load up on desserts. They looked pretty good visually, but as soon as I took my first bite into the cake, I realized it was still frozen! Sad that they couldn't spend the extra time defrosting their desserts before putting them out. All in all, a disaster of an experience. If the food selection here was better, maybe I'd be willing to give it a shot for dinner (along with ordering a NON-spicy soup base), but for the $$$ price per person and the low quality of the food, I will certainly not be coming back anytime soon. tldr; not a good quality-to-price-to-taste-to-experience ratio. on my skip it list.

Came for AYCE hot pot and it was very very filling. I wish the hot pot spice could be a bit spicier without the oiliness. Sauce bar is nicely snacked and meats were tasty. Everything tasted very fresh and i liked the chonqqing skewer options that were available!

It's a bit pricier (~$50 ayce) but the food and broth here is excellent--actually very reminiscent of what I've had in Chengdu. The service was definitively impeccable--our waitress ran around all night and was incredibly helpful and proactive. Definitely will come here again. Really not sure why this place has such poor reviews--probably by people who don't understand hotpot . (Post-covid)

Beautiful interior. Staff was nice, attentive and provided quick service. The soup is very tasty and much better than most hot pot spots especially the tomato soup. Although definitely only the priced side since the soup is not included in the AYCE price. Meats and veggies options were average, there can be more options. Overall a good spot to try.

***HIDDEN FEES!!! NOT RECOMMENDED*** So what kind of hot pot all you can eat is $38 per person but does NOT include the soup you need to cook the food. The quality of food was regular at best, not really anything special. That's right people! You're paying $38 but if you want the food cooked, you'll have to pay some more. The soup is an additional 6-15$ on top of that and get this, you have to pay a hidden fee for the sauce. No where was it noted on the menu or the table that you'll be paying extra for sauce. But for you non Chinese speaking folks, you may not find much English on the menu anyway... The staff barely speak English either and maybe it was just our timing, but we did not receive friendly service. The manager knew we were complaining about the extra hidden fees and instead of coming over to handle the situation, he just cowards to the side away from us and refuses to come when we ask to speak with him. Zero sense of responsibility and just sends us another waitress to "handle" the situation. All they said was "nothing we can do sorry. We know it's a hidden fee. People complained before but owners not here. Can't do anything"... Wow.. Bottom line. Don't come here. There are some pretty amazing hot pot places in Markham that maybe don't have this fancy decor, but certainly offer better value and service. Money doesn't grow on trees, and even if it did, I would not be throwing my money here. Can we hear a resounding "Overrated?"

After watching some strictly dumpling hot pot videos, the wife was downright craving for some hot pot. After hearing some friend's recommendations, we decided to give this place a shot (lessons learned...... sometimes it's better to look up validate friend's recommendations on yelp first) but we ended up coming here for a weekday dinner. The entrance walkway and the seating gave a feeling of grandeur so we had some decent hopes. Overall, the service was subpar, the good stuff all required extra $$ on top of the 40-50/person you're paying, food was not fresh and we both had severe runs for the whole day afterwards. When we first entered, the hostess greeted us, and we inquired the price. She told us it was 35.99 per person - which was a bit steep than what we were willing to pay for a casual week day dinner - but she mentioned oh but this includes soup base. Okay, if it includes soup base, maybe its not as bad so we got a table for 2,and the first thing we were asked was whicj soup base would we like? Followed by a menu.....with $$ signs, we told her front desk told us it was included....which was met was general confusion so we just settled by asking for water. Water took 3 waitresses to arrive, by which time we already started eating. All the meat were subpar cuts which was still somewhat frozen, and the hot/cooked dishes were obviously sitting for awhile..... If i could i would give this place 0 stars

Really good service and food. Definitely my favourite hotpot in Toronto that reminds me of home. Everything we ate was fresh! The fresh watermelon juice hit the spot with the spicy xiangzi broth! It's on the pricier side; however, the experience and quality of food you get is worth it.

Food is fresh, soup bases are flavourful, staff are actively engaging on soup base refills. Food comes out fast. Seats fill up quick during meal hours; but lots of spaces before that. Always good to make a reservation ahead of time just in case. Beautiful interior design with Chinese traditional floral carvings and seatings.

* Disclaimer: I was here for a free tasting but my opinions are my own. I will not be able to comment on the price or value of the food. I was here last month with a group of influencers and it was my first time eating super spicy hot pot. We had 2 types of soup at our table: 1. The Ultra Premium Tallow Mala soup - which was SO spicy but soooo yummy that I was crying and eating it at the same time. This was hot hot hot so be warned. 2. Premium Spicy Chicken Soup - this was an interesting one because it came with chicken wings that you would eat first. Once you've eaten most of the chicken, they come and pour hot broth right into the same pot as the chicken wings. This was also pretty spicy but manageable. It also comes with a 2nd soup flavour in the middle bowl so you can get a milder one too. We got the mushroom one but you can also choose tomato.

It does not worth the price. It's ripe off. Don't go if you like me, all about quality of food not fancy decoration! It's 35.99 per person during weekend. Soup base is additional for about 20 box. Price only includes some basic stuff. If you want premium meat (or just not shitty lamb/beef slices) or good quality hot pot items, you are charge per unit. With the almost $50 each person you are paying, this is not much selection for hot pot items. It looks fancy with a lot of cold dishes or appetizers. Come on, eating hot pot is not about appetizer. Chinese buffets like Mandarin might be the place to go. Soup base - another sprite of hot pot - lol it's just alright. Cannot even be compared to the local hot pot places in Cheng Du / Sichuan (which they claims they are Cheng du hot pot if i remember correctly). Let's talk about something good. I was recommended that they have very good ice jelly before going there. They are actually good. Personally I am okay with it. I would not think it worth the $35.99 price. Anyway, I don't even want to keep writing. It was not a good food experience. With that price, you can find definitely better hot pot place in Markham.

Xiang Zi Hotpot has reopened their doors for dine-in minus their buffet style setup. I personally like their AYCE system better because now you order off an iPad and they have servers who bring never ending plates of uncooked meats, veggies, seafood etc. They also have a designated sauce lady who brings a cart over and makes it to your specifications. The presentation is better and you don't need to get up every-time you need something lol. However their system of ordering 2 items per person from the "premium sections" is a bit confusing, and some of the "premium items" were more for the presentation and not so much for the taste. But still glad it has reopened so I can satisfy my never ending hot pot craving.

I have to admit that this hotpot restaurant is the most good-looking one in GTA. The furniture, lightings, and decorations are well presented and which provide superior impression for diners including me. After I saw the sides of the hallway after the entrance, my expectation for the food here was extremely high. When I saw the price for the all-you-can-eat option, I couldn't stop thinking how well and rare that the raw materials would be. I believe my experience and comment is similar to the other Yelpers who had posted their reviews in the past. The expectation was high, but the food and the soup base, somehow and somewhat, were not appealing to our appetite. Maybe, we are not coming over here to just observe the interior design of the restaurant. Most importantly, our intention is to have the superior experience of how the hot pot here delivers the tasty food. Don't take me wrong. I gave an average rating for the visit. If somehow, they can improve the taste of the soup base and lower the price a bit, the place can be a lot more popular. (Of course, at the end of the day, the business owners need to think about how many people can be served each day, and how much per person they need to charge in order to have a breakeven for the cost of the interior design and decoration besides making extra for them.)

Service - Server seemed very unhappy and gave the impression that he hated his job. It made me not even want to eat the food. Food - AYCE hotpot was below average. The beef was tough, the food seemed like it was out for a long time and seemed like it wasn't fresh. It was disappointing overall. Price - The price was very expensive for the quality that you get, you're not paying for good food but rather the decor. Atmosphere - The decor and general atmosphere was very nice! This was the highlight of the whole place. When you enter you go down a long tunnel, and enter the main hall where the food is and it is quite stunning. It makes you feel like you're no longer in Toronto.

A very stunning restaurant with beautiful food and decor. Unfortunately service has ruined everything! We were there for dinner, around an hour or so, we were rushed by the staff with reason table turnover and customers waiting. However there are no lines or people waiting and with tons of tables. We were kick out with bills dumping onto our table forcing for paying more tips verbally...at the same time we over heard from other table, another server were yelling at the customer taking too much food and charging them extra for the left over at the middle their meal. If you looking for good food and good deco with no service, here's a good place to go. But for us, we will definitely NOT returning, treated as a slave and felt threatened. No offensive to the restaurant itself, again decor and variety food choice are great. Personally opinion, a bit over oily. Decor 5/5 Food 4/5 Service 0/5 Overall customer behavior atmosphere 2/5 Food

Xiang Zi Hotpot - where you get to pay $50 per person for the privilege of cooking your own meal. This restaurant is very expensive (a review of Xiangzi on Yelp isn't complete without remarking on the financial hit you will take). The ambience is fantastic. Starting with the wonderful corridor you walk through to get in, it conjures up all the HK action movies I watched as a kid. Only less dusty. And with no martial arts master or evil warlord joining us for dinner. Also, you can spend a meal playing a delightful game of "spot the references to the number 8" in the design decisions throughout the restaurant. A thoughtful floor plan, although guests on the upper level will need to walk a ways to the generous first floor buffet spread. A small touch, but the heating and electrical elements that power each table are hidden inside the table. Unlike other hot pot places, this means you won't be kicking any of that infrastructure while you eat. The heating element is super responsive to the control, and you can quickly bring the soup base to boil, or back the other way. Props for having one of the most accessible washrooms I've ever seen in a Chinese restaurant. In addition to having a baby change table, they have an emergency call button, a and a fold down chair for a second child or a helper to wait. Xiang Zi does the small touches really well. Aprons for covering you from splatter. Individual cans of sesame oil for the seasoning. A small side table with extra plates, bowls, napkins and utensils right next to the main table. Sectioned trays for easily bringing back the raw food. The choice of having a small individual bowls and a large group bowl is nice. There is a good spread of raw and cooked foods. All the usual suspects and some more eccentric options: Chicken feet! Five (five!!) different types of tripe! And more liver, gizzards and tongues than you knew were edible by humans! There are extras you can buy which we were told are better cuts of meat. We didn't try, having already dropped too much money in the soup base. In addition, there's a whole section of cooked foods, desserts and fruits. In the manner of a Mongolian grill, you also get a very extensive sauce section. And don't miss the (small) soup section tucked away in the corner. Freshly squeezed watermelon juice was great. The $9.99 is for the entire jug (not clear from the menu, since other drinks are priced by the cup). If that's too pricey, you can feast on the cut watermelons on the fruit table. There is some kind of VIP program, about which the less said the better. In my view, the food, service and ambiance are as good as you can get in an AYCE hot pot. However, at this price point, you have to ask whether it's worth the premium. For $50 per person, all in, you can get 10 Big Macs for the price you will pay. On that measure, should you come here? Well, of course not. But if your reference point is McDonalds, this probably isn't the dining experience you're looking for anyway.

Like the nice environment and decoration, very Chinese traditional . Many options in choosing foods from vegetables to meat . Foods are fresh. Soups are delicious. It would be better if it also provides sesame sauce and frozen tofu.

Was my expectations too high or was the food just bland? So I came here on a busy evening night with my family and the place seem pretty full with customers. I was amazed at the overall interior and the decor: pretty well-designed! Food- wise? Not that impressive. I mean lots of options to choose from but everything didnt seem fresh.... felt like the food was placed there hours before. After the hotpot, I didn't feel too well. I wouldn't be paying $50 per person.... over-priced and not worth the quality. I would not be coming back. ( Service here was also a bit.....)

This was my second time dining here for dinner with a few friends. The restaurant is designed and decorated in a very traditional Chinese setting that brings you back to the old Chinese Kung Fu films when I once watched as a child with my parents. It's a total vibe when you step in through the entrance. The place is massive and has an abundant of seating. It is also best to make reservations beforehand as it could get busy especially during the weekends. It is an AYCE menu style. However, the soup is not included in the AYCE price so expect to pay extra for it whether you're having your own single pot or sharing with your group, which could run from $10-12 each. Sauce is also an extra charge of $4. Drinks are also extra. So we ended up paying about $78 per person, a lot more than we all expected. The food quality is good and fresh. Portions are small for veggies, whereas meat portions were more. Pro hot pot tip for newbies: don't wear white or something nice. Bring a hair tie. Expect to get messy and leave the premise smelling like hotpot. But that is all apart of the hot pot experience. Ask for an apron to wear while eating so you don't splash soup or food onto your clothes. And most importantly, enjoy your meal