Jacqueline T.
Yelp
The broth is the highlight, but everything else (noodles, meat, service) falls short. We ordered the TNG pho and kids' chicken pho, and the broth is truly clean and had some depth, but the noodles were strangely soggy and bland. The meat was way overcooked and tough (see photo for reference). Authentic pho has rare slices of beef, which then cook to a perfectly tender just-done texture as you mix it under the hot broth and noodles.
People in our party were surprised at how poor the service was-- our server, Justin, spilled pho broth over half our table while putting the bowl down. Accidents happen, so this wouldn't be an issue if he at least acknowledged it and apologized. Not only was much of the broth wasted, there was also the possibility of scalding this person in our party and causing water damage to our phones, but he wordlessly just walked away after the incident and then put some paper towels down on the spill. Additionally, kids' meals come with juice, but when we didn't ask for it specifically, Justin didn't feel the need to clarify for us either. I do appreciate that he offered us sauce and toppings, which he said usually doesn't come with kids' meals, but as a side note, those toppings are par for the course in authentic Vietnamese restaurants.
Ambiance: The location was clean and spacious, and I appreciated that they had the door open for fresh air.
Disappointed by the service and the poorly cooked noodles and meat-- the broth is good though, so there is room for improvement.