Swan G.
Yelp
Great foods, super awful services.
If you like their foods, go to their Chelsea location. DO NOT go to their Soho location.
I am a big fan of their Chelsea (17th street) location, much longer before they open this Soho location. My husband and I used to visit that location very frequently and we became their VIP (with the Golden tongs). The services and foods are both fantastic at the 17th street location. So when we found that they open this new location, we were thrilled to try it. But it was a super disappointing experience.
Here are some details of the awful services:
1) The services was super super slow. Looks like their are only 2 servers. It's hard to find them when we need to. Between each dish we ordered, we had to wait about 20 min. And our server seemed to forget one of the dish (Katsu sando), so we waited like half an hour, and still got a cold one.
2) No host to seat the guests. When we arrived at the time of reservation, we waited at the front door. There is a sign asking the guests to ring the bell, we did, but no one answered or showed up, so we walked in ourselves, but still couldn't find anyone. After about 10-15mins, finally someone showed up and gave us a seat.
3) Given above 2 conditions (we were seated late & the dishes are served super slow), they still asked the table back 2 hours after our reservation time.
4) The server's English skill was super awful, and hard to communicate. She had a hard time to understand some of our requests.
5) She refused to change the grill. There was some meats stuck on the grill, so the grill started to smoke a lot, we asked her to change to new one, she insisted that it's not needed.
6) Some non-grill items which were supposed to be served hot were completed cold. Like the Katsu sando - it was completed cold, like it had been made a hour ago before we got it. So we had to reheat it using the grill. If it was at another restaurant, I would ask for a new one, but in here, if I did, I probably had to wait for another 30 mins.
7) The 10 second wagyu comes with an egg yolk. We ordered 2, so we were supposed to have 2 yolks, but she only gave one. I asked her, shouldn't we have 2 yolks? She said, one is enough and refused to give us 2 yolks. So I had to order another one with $3.