Victor G.
Google
I’m posting this review after coming to this coffee shop 5 times. The first two times I came here the staff were friendly and the drinks were pretty decent. It’s only after having two experiences that were identical that I decided to post this negative review, in hopes that the owners of this shop see this and make some changes. My order is an iced cortado with a cream top ($1.50 extra charge). The issue came when I had ordered this drink for the 3rd time and it was filled to the top of the cup, upon asking for a lid the staff gave me the lid and the drink lost about half of the cream top I just paid for due to how high they filled the small cup. The barista stared at me blankly as the contents of my drink spilled across the counter. Can i have a napkin to wipe this up? Sure, as she tossed me a musty wet rag. I left disappointed. The next time, expecting a different outcome I asked for a larger cup, not more drink, just a cup that wouldn’t lose the contents of my drink. They happily obliged. Fast forward to the next incident. I asked for a larger cup, explaining the previous incident: the cashier happily explained that she did not have the power to provide me with a larger cup, because the higher ups would “get mad”. The manager came by to explain that they have a policy on making no alterations or changes to signature drinks. I asked, is my order a signature drink? No, she blankly answered. don’t worry, we will handle it. The solution? Give me less than I ordered so it wouldn’t spill. After coming back in today, hoping I would get what I paid for, the cashier agreed to my larger cup request. The manager then secretly switched the bigger cup she picked up for a smaller one. This time? The cup half full. When I asked for a full drink, she argued she couldn’t do that. This is how it’s done here.
From someone who is extremely familiar with coffee shop pricing, profit margins and operating costs. This seems like a hard stance to take. Undercut the expectations in order to save money (10 cents) on a $7+ coffee. I’d expect this from Starbucks, not an independent chain.
Disappointing to say the least.