Lana Murhina (.
Google
If you want to make your holiday dinner truly awful, this is the place. This was, without exaggeration, the worst Christmas Day dining experience I’ve ever had.
I made a reservation well in advance for two people and confirmed it by text at 4:52 PM on Christmas Day. Despite this, our reservation was canceled with no explanation, no call, and no message.
When we arrived, no one was at the entrance. We went inside to ask for assistance and were told to wait outside because our reservation was for the restaurant, not the lounge. After waiting again, a staff member appeared — only to walk us into the lounge anyway, without explanation. I overheard her say to another employee, “Oh, that’s the table I told you about.”
We were seated at a high-top table directly at the entrance, despite the lounge not being busy and many proper tables being available. No explanation. No apology. The seating made the experience worse — I had to stand multiple times just to retrieve my napkin after it fell.
Service was extremely slow. Our server took a long time to acknowledge us, despite serving only one other table. We were not able order wine before food.
The Christmas buffet was very poor. Charcuterie had clearly been left uncovered for hours — cheese dried out and salami greasy. Protein options were extremely limited. Hot dishes included dry turkey, completely under-seasoned roast beef (adding salt didn’t help), and poorly cooked cod. Seafood was the only acceptable part, but limited and inconsistently seasoned.
The buffet setup was badly designed, with hot-dish lids having nowhere to be placed, forcing guests to juggle plates and lids. Desserts looked appealing but were already dry, and the same tongs were used for multiple items.
One particularly uncomfortable moment: our table centerpiece was not lit while others were. When my husband tried to turn it on, a staff member stopped him and told us not to touch it because it was rented, speaking to us in a condescending manner.
Between the unexplained reservation cancellation, being moved without consent, poor seating, slow service, low food quality, disorganized buffet logistics, and staff attitude, the experience was a complete failure. The price was not justified.
After management encouraged us to give the restaurant a second chance, we returned for the brunch buffet, which was noticeably better, though still with room for improvement.
Eggs Benedict were good 🍳 The yolks were a deep yellow-orange, indicating quality eggs. The carrot-cake-style French toast was very good and unique, likely made with a specialty bread not commonly available in stores. Waffles, however, were not worth trying.
Protein options at brunch were limited. Bacon & sausages were fine, but overall selection was weak for a $36 buffet. At this price point, additional protein choices would be expected.
An egg-to-order station would significantly improve the brunch offering. Comparable hotels, such as Hilton Downtown Toronto, provide made-to-order egg stations and a broader selection for a similar price.
Conclusion: The restaurant itself is visually appealing, but it appears poorly suited for high-pressure holiday service. It may be pretty good for a regular brunch or dinner, but I would strongly advise avoiding it for special occasions.