Virginia R.
Yelp
Yojimbo has two locations in Alameda, one on Park and the second on Santa Clara. The one on Park has no parking, but is efficiently managed. If you are ordering take out order from Park street.
If you are eating in - go to Santa Clara. Parking is easier and while the staff is friendly, their disorganization won't impact you - if you are eating in. The ambiance in Santa Clara more date night like.
I made the mistake of ordering take out from Santa Clara Saturday night. I ordered from their own website as they have an awesome loyalty program and prices are better.
Email receipt says that order will be ready in 25 minutes. It's Santa Clara, so I give them an extra 5. I show up and they can't find my order. I show them the email confirmation and they write it down and tell me to come back in 10 minutes. I have my dog so I thought, no issues, it happens. Before I take off though another wait staff person is adding to a large order on a table and the person who is helping me isn't looking at. But they said come back so head out where my dog is waiting and we start a walk around the block. Three minutes later I get a call, they've found my order.
We head back and sure enough, the order on the table was mine. At this point, though, parts of the order have been sitting out for about 10 minutes. I grab it and head home, dog on leash with two packages, one very large and bulky the other the sushi nigiri part of my sushi combo.
As soon as I arrive home, I see a call - and yes my order was not complete, could I come back. At this point my soup is lukewarm, and my husband's tempura Benito box is cool. I'm not going back a third time, so I ask for a credit. The very nice staff person tells me she has to talk to the manager and she'll get back to me.
It's been three days. At this point I don't expect o hear from anyone, I don't expect them to fix their issues and I won't order takeout from the Santa Clara location again.
Ordering from Park street - my order has always been complete, hot and ready by the time I show up.
Dinner was the tempura bento box which would have been great if it had been hot, ok cool, and a sushi combo dinner, but as I was missing the rolls can't tell you what that tasted like. Historically, it's been great really tasty.
The review would have been 4 stars if someone had gotten back to me and resolved my issue.