Yume

I read a few reviews stating that Yume has some of the best sushi in Houston and that the food is really good… It’s hard to tell if that is sarcasm, purchased reviews, or sincere. It’s not the worst airport food I’ve had but it’s far from the best even to airport standards. From the decor and outward appearance, I assumed Yume would be at least decent but I was disappointed. First off, the service is so bad. I should’ve known when you have to tip when submitting your order via QR code link that the service was going to be bad but I wasn’t expecting to not even get water and to be ignored completely after my food being delivered. The employees were too busy having fun with each other and actively avoiding customers. The person who seemed like the manager was just walking around to other restaurants and fooling around there too taking all the time in the world. The food is mediocre at best. The miso soup tastes like it came straight from a packet. The mushrooms in it were completely raw and cold. Green onions tasted like straight up soap. The brisket fried rice wasn’t too bad and the portion was massive but it was really bland and just tasted like everything got thrown together. I understand that choices are slim at an airport but maybe just go to some fast food spot. You’ll get more service there at least.

The place is nice and has a pleasant atmosphere. You can tell they have a large, well-designed bar, and the space itself is inviting if you just want to sit down for a drink. Unfortunately, the food was not good. I ordered the buffalo chicken egg rolls and they were really bad. I also ordered a chicken katsu bowl with cabbage, white rice, and fried chicken. The rice was very dry and lacked flavor. I ate the food because I had already ordered it, but I did not enjoy it. One important thing to know: you have to pay before receiving your food, so if you don’t like it or want to return it, that’s not really an option. Overall, I do not recommend this place for food. Maybe okay for drinks only, but the food is not worth it.

This place is extraordinarily overpriced for the portion you get. $28 for a bowl with rice and the smallest portion of chicken and peppers. My partner also got a bowl and he had double the rice, but just 4 pieces of tofu that we had paid extra for. The presentation was also pretty messy. Sauce all over the outside of the bowls. The only thing that saved this place was that the flavors were pretty good. Our edamame appetizer came after we had finished our entrees too. The bowl the edamame came in had random specs of other food in it - not just salt - it was clear there was some cross contamination happening. And there was a lag between me and my partner getting our meals. I would just get a grab and go sandwich next time :/ the waitress who came to take our order was really nice at least. Spent $95 on two bowls, edamame, 1 beer, and 1 non alcoholic drink.

The food wasn’t fantastic but it was better than expected and enough to fill you for your flight which was surprising. My partner said the smoked brisket fried rice was good. The rice in my bowl wasn’t prepared correctly and the chicken was extra crispy which some may like. Best part was comfortable table to sit out with charging outlets.

I would say don't let the pretty atmosphere fool you. I would give them 0 stars. This is the restaurant that will now cause me to look up an airport restaurant rating first before going. They have 1/3 of the food on the menu actually available. It's stupid expensive. $31 for shrimp stir fry bowl. Took 25 minutes for my ramen. The ramen was clumpy, soft, and sad. I picked up all the ramen in my bowl in one swoop. We wanted "Asian" food because we've been travelling away from home and missing other flavors. My partner got their general tsos chicken bowl and it was a really weird flavor. I wanted to actively tell people not to waste their time, money, or patience. We felt like panda Express down 200ft would be more worth your while.

I really enjoyed this stop while in the Houston airport! Cool ambiance and the brisket fried rice was tasty and a big portion, could probably be split between 2 people! After taxes and tip it was $28 which is high, but not so bad if you split it! The service was nice and my sever refilled my water quickly!

First off this is airport food so we do not expect much. The food was OK but over priced. Typical airport price. You have to pay in advance which is understandable because it would be super easy to just walk off without paying your tab. They automatically add the tip.

Some of the worst airport food I’ve had. Even worse when you consider the price. $18 for what is essentially half a sandwich, raw cabbage, and nothing else. The chicken breast was razor thin as was the bread. Will not be coming back nor recommending. Partner got a katsu rice bowl and it was three slivers of the same chicken on some raw cabbage and undercooked rice, and a drizzle of sauce for $25. Absolutely infuriating what airport food has become. Server was fine.

I fly a lot, and have found the absolute best airport restaurant ever. The food was fresh and delicious, came quickly, and the staff was super friendly. I highly recommend anyone flying through Houston stop at Yume, terminal E, and try the chicken fried rice. I'll definitely be back!!

I had stopped through here about a month ago before when stuck waiting on a flight and received excellent drinks, food recommendations, and customer service from Camilla. Today traveling I experienced absolutely horrible customer service from United Airlines when checking a bag IAH. After finally getting to the E Gates, I turned the corner and I saw Yume which instantly made me feel better and then I saw Camilla was working and she turned my frown upside down. She remembers me and had me smiling and laughing in no time! Today I had the Nigori Sake and Miso Soup which is legit! The miso is delicious! Last time I had the Beef Pho Bowl that was also scrumptious. I look forward to flying IAH E gates to come back!

Had a delayed flight so found a good spot to eat dinner. Patty (the sushi chef) customized the dragon roll for us and it was AMAZING!!! I could've just eaten two of those for dinner! The customization I highly recommend - ask to add cream cheese!!! Also my husband is big old-fashioned fan and it's one of the better drinks he had! He said he will come back just for the drink in the future! My husband also ate the chicken fried rice and I had the beef pho bowl - both were good. Not the best but not bad by any means. Service was friendly and it was a quieter spot in the airport to relax and wait on our flight.

Beef udon was watery. Tasteless. They did not have wasabi or ginger for the sushi. Service was fine. Beef slab in soup was tough.

Wow had such uniquely delicious ramen here yesterday that I had to find out what the name of the restaurant was today and see if they have other locations aside from IAH. Surprised to see such low reviews, as my experience was awesome and the ramen was some of the best I've ever had. Service was great,too.

First time in Yume at Houston's airport. They have a bar and a diner area more than enough. This place is in front of gate E11. I ordered a General Tso's chicken. Bring white rice, broccoli . The food was at perfect temperature; the chicken was crispy and delicious, broccoli was very well cooked and crispy... the amount of food was abundant. I added a Saporo beer that is of the lager type but a little stronger in flavor! Very delicious and very cold The customer service was good. The place was clean and the food arrived in a regular time. The prices are high... my total was $41.97 dlls with a 10% tip. Quiet atmosphere God bless everyone on the team!

Very good for airport sushi! Attracted by the ambiance as we were walking to our gate, we decided to stop for a quick meal. Easy ordering and pay by qr code. Prices are a bit steep, but everything in an airport is, so prices aside, the quality was good and fresh and portions were decent in size. The restaurant is split into 3 parts...sushi bar, tables and high top tables, and a bar. Same menu service available for all parts. Once you order and pay, food is prepared and brought to the table. Each table had several charging stations which is a nice bonus. Overall, one of the better airport meals I've had.

Absolutely a NO because of the bartender with pony tail the big guy. He is rude inconsiderate and could care less about customers and customer service. I walked away from the BAR after sitting there for 20 minutes and he went out of his way not to make eye contact and at least acknowledge me. I travel and fly weekly! Will never give my money to this under trained incompetent server.

Coming back from vacation, while on our layover at IAH, we had dinner at Yume. I read the reviews after ordering and I was scared! My better half and I were pleasantly surprised at the quality of food once it arrived. Food here is a bit expensive; for two fried rices, two sushi rolls, a beer and soft drink it was $140 with a tip. Pretty pricey for airport food but it was super good. It's enough food to share to be honest. You'll need to scan the QR code to order. Location services on your phone have to be on. I'm super happy we didn't have a negative experience. Perfect ending to a perfect vacation. Service was good but the food came out staggered. The shrimp fried rice took about 30 minutes to come out, while the rest came out sooner. Not a place you'll want to order if you're rushing.

Horrible customer service! When asked for a refund after a 20minute wait and other customers who ordered after me got their orders I was told it'll be out in 3mins. Manager turns and says "I don't have the time". I responded by saying I also dont have the time because I have a flight to catch. Another Manager who just arrived interferes and use his weight and height to "Intimidate" me and says they aren't a fast-food restaurant- not knowing I've been there almost 30mins. Cook has the audacity to laugh while the other Manager defends their poor customer service. I took my food but threw it in the trash because it was prepared out of spite.

Great spot in IAH. Massive portions, don't be scared away by the prices, this food is meant to be shared. Service is great for an airport, best if you seat yourself near the bar or server area.

I know a lot of the reviews weren't great, but I was hungover and had a 5hr layover here in Houston so I really wanted some grub. Ordered the miso soup and stir-fry beef with rice. Miso was fire - had mushrooms and tofu in it. Stir-fry is pretty good too. Rice is soft and warm, beef isn't too salty, big portions. The staff is really friendly too and served me quickly. No complaints - seems like they've stepped up their game.

I wish I had read the reviews before coming here. I am super for a good ramen. I ordered theirs...it took FOREVER to receive it even though there weren't many people there. They cook the pork separately on a flat grill so it wasn't tender like I am used to. The broth didn't have a great flavor. Unfortunately, I only took a few bites. I hate wasting food, but I just couldn't eat it. I understand it's in an airport, but I have had great meals in airports. This item should probably be taken off the menu.

I came here for a change of vibe and scenery as I frequent places am used to, but my friend has been talking about this place's sushis' non-stop. So, I decided "Eh why not change is good anyways". She was right the sushis are amazing I loved it not only that but the service was good despite it being quite packed today. I spoke with Patty the sushi chef regarding my sushi because hers are amazing! I give this a 100 out of 10 This is my new favorite spot!

Service sucks. It doesn't take this long to assemble a ramen bowl. Water was timely, but how can that get flubbed up. Brought my pecan pie out ahead of ramen bowl. No nori sheet with the bowl.

One of the worst airport dining experiences I have ever had, thanks to extremely poor customer service and dysfunctional kitchen. This restaurant is a market and bar as well and it doesn't really have a clear method to order food. There is a kiosk but it only works half the time. I tried to get the attention of the employees and they ignored me. Eventually i spoke to an employee who had me order on his iPad, requiring me to type in my credit card number. Not only that, he added on an 18%tip without asking, and I had to ask him multiple times to make the order to go. This employee had horrible attitude and was extremely rude to me. He promptly ignored me after i placed the order and did not let me know where to get my food or how. He was incoherent and hard to understand as well. Later when i asked for a paper receipt for the airline to compensate my meal, he argued with me and blamed me for putting in my information incorrectly (my information was correct, and he wasn't listening to my request). He condescended to me and was overall exceptionally rude. When my food came out he shouted at me from the other side of the bar and then again seemed irritated with me about ordering. Not to mention, i ordered two entrees and one of them didn't come out until my boyfriend asked the chef about it. The chef realized there had been a miscommunication and started making it immediately, to his credit. The kitchen clearly cannot communicate well. The food was also poor value for the money-- i got about ten small pieces of sushi for 20 dollars. The sushi rice was hard and cold and clearly it was maybe a day or so old. The chicken katsu bowl was very small for the price-- 5 piece of chicken katsu for 25 dollars. I paid over 50 dollars for food that is probably worth about 20 dollars anywhere else in Houston. Won't be back again-- save yourself from highway robbery, rude employees, poor communication, and go elsewhere for your airport meals!

Service is terrible. Use QR code to order. Forces a tip before service is provided. Drinks took over 20 minutes to be delivered and arrived after food. Food runner drops food off with no silverware. Tells you to walk up to the bar to get silverware. WTF?

Dirty dishes on all tables upon arrival that remained during half of our stay. Staff not friendly. They had no record of my order even after we showed the receipt that clearly showed what I ordered. Food took forever. Pricey. Management useless. Asked for a full refund. Do not patronize this establishment.

I ordered my food and it was never delivered. The waitress showed me how to request a refund on their app and when I checked my credit card statement, i was actually charged twice. So i was charged a total of $109.00 for nothing. And I cant seem to find a way to request the refund. Total BS!!!!

Horrible service, put an order thru their app, there was barely any people at their bar, it took 30 minutes to get a drink made, a basic drink nothing fancy. Smh

The dragon roll was very nice. Large portions of the eel were very good. Josh was a great host. It was rather quiet and very clean. A bit pricey on the mixed drinks even for an airport locale. But I definitely recommend this if you're traveling through IAH.

Oversized (each bite was extra large so eating was messy), overpriced ($15 for a veggie roll), poorly sliced (pieces stuck together) sushi. Fresh taste got them out of a 2-star review.

Order from the website via QR code, get some indifferent sushi (not very good, but let's face it, for airport, I'll take indifferent), then wait 35 minutes for what ends up being lukewarm pho with veggies-pre-added that were obviously never going to cook in the lukewarm broth. Ugh. At least the architecture and feel are attractive, taking advantage of the gigantic vaulted ceiling in the terminal for a grand feel. And the staff were apologetic for the slow kitchen so no fault to the front of house staff. I have walked by this place many times when passing through IAH, and never made the time to stop by. I now know why I never stopped by before.

Ambiance was eye catching. Service was a little slow, but the taste of the food made up for the wait!

I ordered a noodle soup, but it was so salty I could hardly eat it--though I tried to make the best of it. After that I was still hungry, so I ordered the miso salmon rice bowl, but it arrived without the drink I'd ordered. I finished my meal, and no servers checked on me. The business was not busy. The manager came over to help another table nearby, so I politely let him know I still needed my drink. To my surprise, he raised his voice at me, saying, "Don't you see I'm serving other customers!?" I understood he was busy and didn't mean to interrupt, but I was shocked by his attitude. I would strongly recommend avoiding this place. You don't want to pay over 50 bucks and receive this kind of service.

Eel role and miso soup were ok. Edamame was served cold. Sake came out of a jar, so hard to think it's something they can mess up. You order online through a bar code, which makes the entire experience cold and impersonal. Some dirty dishes left on empty tables after people have left. The staff don't seem to eager to clean it up, or do much of anything for that matter-despite, expecting a tip. Grossly overpriced for something you can get at a small fraction of a price in a prepared sushi section of a grocery store. Also, Asian people should be making Asian food. They would know what they're doing. I did not see a single Asian person on staff. Not great experience. I regret spending so much money here. I just hope I don't get food poisoning later.

Came here at 8:15pm, at least 1.5 hours before posted closing time and I guess they decided to close early. I ordered my food and it all came out packed to go. The reasoning I was told was that they only have 1 server and 1 bartender. Meanwhile 3 different servers made sure to let me know that they were closing early. One even told me that they were closed completely and I couldn't order. They didn't even bother to give me water while I waited. The edamame was undercooked. Had to request a refund for the +$2 chili oil that they didn't have. This was probably the worst ramen I've ever tasted. Bland, no flavor, barely any ingredients. Noodles plus 3 ingredients. Egg was overcooked. Never ever again. Won't recommend this place to anyone.

Terrible! My Tonkatsu Ramen was not what was described. Where the heck is my egg and my mushrooms? There was simply two slices of meat with noodles in a broth, and some pickled ginger (wtf?) and green onions. If I wasn't starving I wouldn't have finished my food. The only good thing was the noodles were cooked fine and the broth was okay. But I guess a ramen snob like me should never order ramen noodles at an airport. What was I thinking ‍.

Just not impressed by the way they treat people here. Do better for real. They do have a good tea though.

Just ordered before they closed. The white lady who was helping the chief had an attitude when I asked for a side of spicy mayo. She turned to her coworker stating, I HATE WHEN THEY DO THAT. You work at a sushi / Asian inspired restaurant. In an airport, where people are known to stop and eat after traveling all day. We are just as tired as you. I witnessed another worker tell her, to not pack anyone's to go bc they can do it themselves. In front of paying customers. This girl was petite, Hispanic and wore a braid... Do better! If you don't value customers and service you're in the wrong industry.

Waited 40 mins for food, had to cancel the entree so we could make our flight. The edamame we ordered for an appetizer came but had bits of ramen noodles mixed in as if they had accidentally dropped some inside and then picked them off. Decor is super cute and inviting but service was horrible.

Easy pass even for airport food. It was over $40 for a single spicy tuna roll, which was a solid C+, and an order of salt and pepper wings, which had definitely been cooked hours earlier and did not appear to have any salt or pepper. Beers are $15. You order via QR code. On the plus side, the service was quick. But there appeared to be several more enticing options 100 yards down the hall.

Poor service. Inedible food. Bad system! First, my meal arrived over 20 minutes before that for my wife. When it finally arrived (sushi) it was inedible. But more egregious is one can't order the food without paying in advance...including the tip. When I complained about the delay, I was basically told "nothing can be done" (by the way, the restaurant was at least 1/2 empty). As a result of prepayment, neither the restaurant nor the server were incentivized to produce a positive result. Further, when one pays in advance, any leverage the customer might have is eliminated. When I asked for the manager, the server couldn't find them. When I asked to have my wife's meal removed from the bill, they conveniently couldn't find it. I'm now faced with disputing the charge with my credit card. The system is bad, the results are bad!

The food was absolutely AMAZING, I loved their Tonkatsu ramen, best bamboo shoots I've ever had. The service was amazing, our waitress was so sweet and relatable, she was also very patient! She said she was new but she was definitely doing well despite that! The ambience was super cool with all the representations of different Asian cultures near by in the decorations! Overall, amazing! ​​​​​​

Stopped here for a quick bite before catching a flight. I ordered a California roll which was good and fresh. The service was friendly and they had a lot of seating which was right by my gate. The prices were reasonable and it was convenient for my schedule. I'd recommended this place if you are in the area.

Spent $18 on a lukewarm salmon avocado roll that took forever to get, then took me 5 minutes to flag down an actual human employee (ordering is all by kiosk, none of the workers behind the counter even made eye contact w any customers) to get a soy sauce packet bc it wasn't in my plate and the pickup station was out. Way to go for all the labor costs I guess the owners are saving, but the customer experience and probably the worker experience suck. Call it Quiet Quit Sushi and stay away, might make you sick on your connecting flight.

An hour into ordering food, our server indicated order wasn't even started. We asked prior to the hour and no one was able to look into order. Our partial order of fried rice and dumplings finally came out after an hour of waiting. Fried rice was bland and dry. Fried dumplings were filled with chopped broccoli and came with no sauce. We were requested a refund for the food we never received since i had to leave for my flight.

Comically bad - 35 minutes for a fried rice bowl and bottle of water. My wife got up to check on why it took so long but had to wait behind another angry customer complaining about the same thing. The place was nearly empty (counted 6 customers in the whole place). One employee sloowwwly walked to the bar next door to get my water. I asked him why it took a half hour to get water and with glazed bloodshot eyes he started babbling pointlessly about his day. Y'all need to do some drug testing here.

Worker sat and looked at his cell phone instead of cooking orders. His manager even said something to him about being on his phone, so he stopped for a minute but went right back to his phone while 5 of us waited for our orders for over ten minutes. 737 pm on December 2nd. Whoever was cooking takeout food.

The food and service left a lot to be desired. Most airport eateries are prompt and hospitality conscious. This establishment had very nice and polite workers but the whole process didn't work. It was unclear on ordering. I saw a server take an order so I waited my turn, only to find out about the QR CODE on the table. After using the app and paying along with a gratuity, I waited almost half an hour for some fried rice. The food was adequate but not good for the $28.00 cost. A manager did address it and the situation was resolved with a complimentary order of veggie dumplings. I would not patronize again.

food was good our server was a total brat glaring at us and just simply being rude. lots of seating and charging tho

Ordered the chef, tossed wings, Bulgogi fries, and Ramen. The wings came out burnt, and when I asked about them, they said that's how they come. The Ramen was really nasty. My daughter didn't even want to touch it after tasting it. And the Bulgogi fries came with cubes of steak that was overcooked and I know kimchi is fermented, but the kimchi they had smelt really bad almost Rotten.

Before you sit down, you have to reset your expectations that this is an airport restaurant. You need to recognize that sometimes service will be slower than you like (you're the one who chose to sit down to eat with a tight connection) or that the meal isn't Michelin quality. Once you dissuade yourself of those notions, you'll realize this restaurant's actually pretty darn good for an OTG restaurant at IAH. The brisket fried rice was delicious, albeit a smaller portion than I anticipated. The buffalo chicken egg rolls were a pleasant surprise as well. My server was friendly and responsive to my requests. He even brought over an iPad for me to use when my phone had connectivity problems. All in for an airport - solid 5 stars. Is the greatest restaurant at which I ever eaten? Of course not. But for being in an airport, it's delicious. And for those of you who "can't believe it took more than 5 minutes for your food to arrive," really? Panda Express is about 100 ft away and if you're in a hurry, eat there. If you have some time to kill, though, I highly recommend Yume. The food's worth the wait compared to other atrocious airport restaurants and the staff actually seemed to enjoy working here.

If you have a terrible internet connection, ordering will be hell. Jump on the airport wi-fi, and that should help. If not, you can approach the area where the food is made, and they can place the order. The shrimp fried rice did the job, yet I'm pretty sure I'm going to need gallons of water to flush the amount of sodium I consumed. While I could have selected other options, I didn't want fast food or a cold sandwich. I was going to post 3 stars, yet as I opened Yelp to write my review, one of the employees was going on about how she needed to clean the area - which is full of people ready to fly soon who are charging devices - because she didn't want to stay late. I get it, yet she was vocally opinionated about us needing to move. Don't worry! We'll all catch our next flight soon!

Service was nice and fast. The vibes were chill. The ramen was not good at all except the broth. Noodles were overcooked, the pork (chashu) was so small and salty, the bamboo was either expired or a very cheap canned brand. They tasted and smelled rotten. To top it off it was way overpriced.

The worst service I've ever received. Even this being an airport restaurant, it was so much worse than you could ever imagine. I was treated with distain and disgust. I would never ever ever come back here, nor would I recommend it to anyone. I'd like to note that a male employees who was cooking over the flattop skillet kept removing his beard covering and scratching his beard. There was a female employee who was the rudest of them all. This all happened around 2:15 PM on Sunday, March 10th. Management, please please take note.

This is a restaurant inside Terminal B at George Bush International Airport. I came here truthfully to use the outlet for my phone. Not wanting to be uncouth, which I so could, I decided to order a drink. Nothing really interested me besides the Cosmopolitan so I used the QR code, paid $22 plus dollars for my Cosmopolitan and waited to have a fabulous drink before my flight took off. WONK. WONK. WONK. When they brought my drink I looked around for a little child because I was quite certain that the little drink was not for me! Unfortunately, it was. Is this New York? I mean even in New York the drinks are expensive but you get more than two gulps in the cup. I had to be lady like and sip my drink when it could go down with two big swallow. In contrast, I saw the Asian food they served and especially the ramen was massive. Who needs that much ramen!!!??Ramen!!!??? Golly Anywho, won't return except to charge my phone, lol.

I don't ever write reviews, but for health safety concerns I'm writing this. I ordered the General Tso's Chicken Bowl and received raw chicken. I've attached a photo of the chicken. I'd hate for someone to get to their final destination just to get salmonella from their overpriced airport dinner. They did give me a refund, so there's that. Goodluck!

Great place to not get exactly what you ordered, delivered to your hands extra slowly while experiencing some of the lackluster customer service in town. Employees don't seem to care and the food isn't even that good. Next time, I'm walking right on by this place and you should too if you want good food and need it in a hurry (it is in an airport). White rice was chunky and hard. Shrimp had shell on it and cooked in some weird super spicy sauce.