M H.
Google
The breakfast was mediocre and significantly overpriced. The food was basic and the service lacking; at one point, a waitress admitted she didn’t know where the toaster was when a guest requested toasted bread.
The most disappointing experience was the New Year’s Eve dinner, priced at 1,400 DKK per person. We expected a refined, well-executed event but were instead seated in what felt like an overflow room, where floor-to-ceiling windows created an uncomfortable cold draft. We were not offered water or the opportunity to order drinks until 30 minutes after being seated, and two drink orders arrived incorrect.
The food was underwhelming: all dishes were simple and cold to the touch, suggesting they had been sitting prior to service. The steak course was especially poor—served cold and cooked inconsistently across the table, ranging from rare to overcooked. Despite providing repeated advance notice of my seafood allergy (before arrival, upon arrival, two days prior, and again to our server), no substitute was offered. While others were served lobster and scallops, I was left with only three pieces of cauliflower and remained hungry throughout the meal.
No meaningful action was taken, and we were not compensated for the missing meal.