Auna C.
Yelp
With Cross Keys expanding so rapidly, I wanted to try one of the newer food options in Cross Keys. ZaVino was today's pick. The establishment is beautiful with an array of Italian food and wine for purchase. They also have food for carryout as well. You can eat in ZaVino's but they do not have an expansive eating area inside the store. You can either order at the counter or they have one self-kiosk for ordering. That said in the midst of me placing my order at the kiosk, a cashier stopped me and stated she would take me at the register. Why, I'm not sure but it felt it weird and made me slightly uncomfortable. I asked her if they sold slices of pizza and she shook her head no, while barely speaking up to answer my question. She also didn't offer the selection of single sliced focaccia pizza they have for purchase-also odd. I feel like a good cashier/salesperson would be able to identify what you need, by what you're asking for, then offer a comparable (if available) option to meet the customer's needs. Again, this was not the case and I did not see the pizza slices until I was exploring the store while waiting for my food to be prepared. Again, so very odd. Also, my personal experience with the customer service overall in ZaVino's wasn't engaging or welcoming. Nobody really made eye contact, smiled, offered to assist-nothing.
I was excited about getting the pizza due to the pictures and reviews, yet I opted for a chicken Caesar instead given my experience noted above. Definitely regretted the salad decision upon receiving, but wanted to be open about the experience. The chicken was moist but for some reason just seemed warmed versus grilled. The dressing-was not a fan. It was that thick dip like dressing, with not a great Caesar taste. The homemade croutons weren't even a hit for me as I'd expected them to be. I love homemade croutons, bummer.
Needless to say, I'd like to return just for the pizza but given my experience with the customer service, I'm skeptical and it's not happening. I probably shouldn't have spent my money here, I get it, but y'all I was STARVING and I wanted to try some place new convenient to my next meeting destination. I've learned my lesson and next time I'll just starve. Cheers to a great time!