Angela Irene
Google
Whoever was working at Z’otz on Monday, June 30th around 9 p.m. completely turned me off to this place.
I walked in, greeted the barista, and let them know I’d be right back to the counter after finding a good spot to set up. I’m in the service industry myself, so I had every intention of buying something in exchange for the Wi-Fi. I asked for water, assuming they’d grab a bottled one I could pay for. Instead, they pointed to the free water canteen. That’s on me for not making it clear I wanted to buy something.
Since I wasn’t in the mood for coffee, I left to grab some cash with the plan to just tip instead. When I returned, I explained that and asked for the Wi-Fi code. The barista ignored the question and curtly asked, “Yeah, can I get you anything?” I replied, “No, I’m already a coffee and an energy drink in, but can I just tip you instead?”
At that point, they looked irritated and said I had to buy something. They pointed to the $1 Emergen-C packs. I agreed and said I’d take one. During the transaction, they barely made eye contact. When they finally did, they said, “Yeah… it’s just a dollar,” in this flat, condescending tone, as if I should have known there wasn’t tax. I handed over the dollar, chose my receipt, and again, silence.
I still had the cash I was planning to tip with in my hand. I asked, “And the Wi-Fi code?” They pointed down to the counter and said, “There. In bright red letters.” The snark was consistent throughout. I pocketed the tip.
I fully understand if it’s store policy to require a purchase. I work in service, and I respect that. But talking to a customer like they’re dense, or like they’re trying to scam you, probably isn’t policy. It came off like they assumed I was just trying to freeload, and funny enough, the Wi-Fi didn’t even work. I ended up using my own hotspot because it kept buffering.
What could have been a simple $10 tip turned into a $1 sale and a lost customer. Pushing someone to buy something wasteful instead of accepting a generous tip isn’t just bad customer service, it’s bad math.
I’ll take my business to places with better attitudes and just as good, if not better, coffee: Rook Cafe, Baldwin and Co, Bean Gallery, and French Truck.