Phuong N.
Yelp
I felt so humiliated (and still do) by the unprofessional and rude service by this restaurant last night. It was really non-sense the way they treated me as if I wanted to steal their bowl of ramen which just cost $15.
I visited their restaurant, used their kiosk and placed a takeout order. I made payment using my credit card, took the receipt and decided to wait for my order outside the restaurant (Their restaurant was too crowded with people waiting in line for dine-in).
15minutest later, I walked back in to check on my order. I handed them my receipt.
A few minutes later, they went out and screamed "Did you pay? You didn't pay, did you? We don't have your order". I was like "what do you mean? It is recorded I paid on the receipt I handed you"
5 minutes later, they were like "do you have proof you paid?" Again, I told them It was on the receipt I gave them. I also had to log into my credit card's account, showed them the pending transaction.
When I placed the order, I also received a text. I clicked on the text to see the order status and there on the order's detail, it showed I PAID.
A few minutes later, they came out with my order and then the lady did all her police work, took pictures of my order, all proofs I showed her. She even asked to take my name and my phone number, which were asked at the time of my order from the kiosk).
This whole experience was really embarrassing. Everyone looked at me as an idiot trying to steal this restaurant food. I do not care how good food they make or how small business they are, but this type of rude service needs to be heard and it should be STOPPED. Your service is unreal.