Niklas D.
Google
Unfortunately, this restaurant did not fully meet my expectations, and I would rate it two stars.
Given that it is a one-star Michelin restaurant, expectations are understandably higher than at a casual dining venue. While the food and drinks were very good, the overall experience was significantly impacted by shortcomings in service.
We visited as a group of five to celebrate a birthday and were seated at the large communal table rather than at the bar. Regardless of the seating concept, I would expect a consistently customer-oriented experience at this level. Unfortunately, several issues stood out:
1. When we politely asked if the music volume could be lowered slightly to allow conversation, the response from the owner was that the music would remain at the volume he preferred. While every restaurant has its own concept, the tone of this interaction felt dismissive.
2. Our menu order was mixed up. We ordered a combination of small and large vegan and regular menus, but what we received and were charged for did not match our order. After pointing this out, the issue was neither acknowledged nor corrected.
3. Orders for still versus sparkling water were repeatedly confused throughout the evening. After multiple incorrect servings, we eventually stopped mentioning it.
4. We clearly communicated the need for a gluten-free menu with gluten-free bread. The bread was forgotten twice, and it was never clearly confirmed whether all dishes were fully gluten-free, which is concerning for guests with allergies.
5. There were inconsistencies in menu presentation. Vegan dishes were occasionally mixed up at the table, requiring guests to swap plates, and some plates were presented incorrectly.
6. Although English menus are available, we were handed German menus multiple times and had to request the English version more than once.
Overall, the evening was disappointing, particularly in relation to the price. While some guests may appreciate the restaurant’s concept and atmosphere, it did not work for us.
The idea of chefs presenting their own dishes is a nice touch and shows appreciation for the kitchen. However, improved coordination and professionally trained service staff would significantly enhance the overall experience.