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"On an early November morning a male customer allegedly brandished a gun and threatened to kill a female worker, then returned to scream at her and coworkers; he was eventually arrested, but employees say restaurant management never interviewed the assaulted worker about the incident. The filing frames this episode as part of a pattern in which staff are exposed to severe threats and feel unsupported by on-site managers and franchisees, contributing to physical and psychological harm claimed in the lawsuit." - Ashok Selvam