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"In line with the July 2020 requirement for indoor face coverings, this supermarket chain has said it will challenge customers not wearing masks and will use security guards to intervene when necessary. With limited routine police presence and legislation allowing a ‘relevant person’ to direct maskless individuals to leave, the retailer is stepping up enforcement to protect staff and shoppers. However, this approach also acknowledges the risk of heated confrontations and adds to the responsibilities of workers and security teams during an already difficult period." - James Hansen