Sarah
Google
Super disappointed in one of our favorite places
My family and I have been loyal customers here for a long time, and we usually have a great experience. Unfortunately, today was the worst service we’ve ever received — and we paid $135 for what ended up being just noodles for three people.
We ordered the All You Can Eat Hotpot and Grill. Our first round of food was fine, although it already took noticeably longer than usual even though the restaurant wasn’t very busy. Our drinks sat empty for about 10 minutes before our server returned.
When she finally came back, I asked for lettuce, two packs of noodles, and two trays of the teriyaki beef we like. She brought the noodles and lettuce — but never brought the protein. We waited 20+ minutes, watching her serve other tables (some that weren’t even hers), while our remaining food burned on the grill.
Everything was smoking, the parchment paper was completely burned, the broth was gone, the noodles were sticking and burning — we had to turn everything off ourselves. We finally flagged down a busser to ask for our server. When she came, we explained the issue, and her response was, “I’m new and still trying to learn everything.” She offered to bring broth and protein, but by then we were frustrated and our entire setup was burnt, which meant more waiting.
We asked for the check instead. That came out immediately — no delays there, which was frustrating considering how long everything else took.
At the register, I explained again what happened and received a very dismissive:
“Okay, I’ll let them know.”
No apology. No offer to adjust the bill. Nothing.
We did not receive the all-you-can-eat service we paid for. At that point, the à la carte option would’ve made more sense — because that’s essentially all we got.
We truly love this place and want to continue coming back, but this was extremely disappointing. We hope this is addressed so no one else has an experience like this.