Amy J.
Yelp
Months after 12 Matcha went viral on TikTok, the lines have finally started to dwindle. I went in on a Wednesday and the line was not too long. We waited about 25 minutes before we were finally able to get inside. I really like how tall the ceilings are here and how well the interior is decorated, the tall windows draped by the bamboo blinds, it's a mix of modern and traditional.
We ordered the bisque cheesecake, a scoop of the Matcha ice cream, and two Matcha lattes. After we ordered, we went down the assembly line, until we stopped at the employee that would whisk our Matcha in front of us. He was painfully slow..I understand that each Matcha is meant to be made with intention, but it felt unnecessarily slow. We probably stood there for about seven minutes before our Matcha was finally done. As I stood there, I understood why we waited 25 minutes outside despite only having about 10 to 15 people in line in front of us. As we watched him whisk our Matcha I couldn't help but noticed my ice cubes melting and water pooling at the top of the milk...
I was excited to finally get our Matcha, the food was served shortly after as it did not take much prep time for those to be served. We were able to find a seat, sit down, and finally enjoy our food. I thought the Matcha quality was pretty good. It was on the grassier side, less umami, and extremely fragrant. I do think that you can definitely achieve the same flavor with less Matcha powder so it kind of felt like a waste of matcha, especially with the amount of milk that they give you, it looks like they gave about 90ml when you can probably give about 200-250ml of milk for this amount of matcha, im assuming 6g, without diluting the flavor. I definitely don't think that you need this much matcha powder but I definitely understand the appeal. The ice cream lacked the matcha punch to it so I thought it was a bit underwhelming, but I really liked the ice cream in combination with the cheesecake. The cheesecake had an extremely strong cheesecake flavor, and the texture was kind of like a paste(?) when you let it melt in your mouth. Overall, everything was pretty good I just wish the service was faster.
I definitely understand the experience that 12 Matcha is going for here, but I feel like it is very poorly executed. The employees work painfully slow, I can't help, but feel that the workflow here is extremely inefficient. When we ordered, there were two employees taking our order, but really it was just the one employee and the other just standing there. We noticed three employees at the ice and water stand, two of them just watching the third fill up cups with ice, them not doing anything themselves.. and another employee who seems to not know what to do with herself off to the corner. There are only three employees that are actually whisking the Matcha, which I feel like is the bulk of the work that needs to be done here. You can definitely reorganize the workflow to make things go faster for customers.
TLDR; super cool interior, pretty good Matcha but probably don't need this much Matcha powder to achieve the flavor, very inefficient workflow, slow employees.