Carter I.
Yelp
Terrible service! I know looks can be deceiving, the stellar reviews of this place is not what it really seems. If you dig deeper at the reviews 80% of the people gave this place 5 stars are white. Fun facts. Iam questioning if they understand what defines a great bakery !! There are only 4 decent things in this place; cheddar biscuit, green onion slab, Ham n Cheese , the cookies. Everything else is subpar. I do argue that your local Whole Foods has better bakery. The pizza here is subpar, bread is subpar for the price they are charging you.
I used to be a loyal faithful patroon of this establishment. This used to be my weekly go to bakery. But not anymore from today's experience!
Let me tell you what happened;
As a regular of this establishment, I know the line can be quite long. With that in mind, I arrived today at 745am prior to their opening hours at 8 am. There were 3 person in front of me in the line as I waited for the store to be open. When it was my turn to order, I asked for my usual Ham and cheese, but to my surprise it was already sold out !! Wait a minute , how could this be ?!??!
I asked the lady working there what happened to Ham and Cheese , how could it be gone ?! She explained to me that due to a large order of Ham and cheese placed by phone for pick up at 830am.
Hear me out, let's look at this . I arrived at 745am before this place opens at 8am, yet they gave the order to someone picks up at 830am. Does that even make any sense ?
I feel deeply betrayed, by this place. They are punishing people waiting in the line by prioritizing/favoring people ordering on the phone.
Very sad at how this place treats loyal patrons.
I shall no more
Visit this place. Never again !!! This is the Bay Area, and one thing I know is there are soooo many other wonderful bakeries that treats their customers sooooo kindly!!!
This place should learn to know it is the customers that drives and make an establishment.
Update review:
The owner of this place confirmed what I said previously about how this place care less about people standing in line, the establishment chooses large orders over the phone than we the people standing in line like a fool !!!!
Let's be clear, that I was 3rd in line at 745am. Way before their opening time at 8am!!!!!!
This is the place promotes BLM, because it's trendy, in reality they care less about the people.
zeros stars for this place !