maryama919
Google
I recently had the opportunity to fulfill a long-held dreams visiting Bhutan and staying at Amankora Thimphu and Paro. Bhutan has been in my heart for years, and it was through AMAN that I first came to know the country. I’ve always associated the AMAN brand with excellence, and was excited to invest in what I expected to be a truly seamless and unforgettable experience.||To begin, I would like to sincerely thank the team for many memorable aspects of the trip. The natural beauty of the surroundings was breathtaking, the food was exceptional, and the team across both lodges including our guides were warm, kind, and attentive. I also deeply appreciated the romantic BBQ dinner arranged for my husband’s birthday, it was a lovely and thoughtful touch.||That said, I feel it’s important to share feedback on a few serious concerns that impacted our overall experience. I do so as a loyal AMAN guest and someone who holds the brand in very high regard.||Shortly after booking, I received an itinerary that was missing key inclusions. I had to follow up with my travel advisor and your team to ensure that the correct package was applied. While these things can happen, it was an unusual oversight and not something I expected from AMAN.||More concerning, however, was an incident in our room that left me injured and deeply unsettled. While trying to open a window one morning to enjoy the fresh air, a heavy wooden window slammed down directly on my head with great force. I screamed in pain and was in shock, it could have resulted in a serious injury. I had to apply ice and take medication, especially as I was scheduled to hike to Tiger’s Nest within the hour after the hit||Although all of the staff checked on me and kindly offered to call a doctor, I was expecting an official acknowledgment from management,at the very least, a letter or an email the General Manager, to personally address this incident. Given the gravity of the situation, I believe this was not just a matter of service but one of guest safety and negligence.||In addition, I was surprised by the outdated condition of some in-room amenities, most notably the hair dryer. It required continuous pressure to function and repeatedly slipped out of the socket, making it frustrating and even hazardous to use. These kinds of details, while they may seem small, are not what one expects from a property positioned at this level of luxury.||To my surprise, I also noticed a charge for a bath/spa treatment, which I feel should have been waived as a goodwill gesture. When I raised it, it was removed, but I was again disappointed that it hadn’t been addressed proactively.||These experiences left me with mixed feelings. I wanted so much to leave Bhutan with a heart full of gratitude and admiration for AMAN. But instead, I left with a sense of regret…and I find myself wondering whether I should’ve chosen Six Senses instead, something I never imagined saying given how much I love and respect your brand.||I hope you will treat this message with the seriousness and sincerity with which it is written. I am still grateful for many parts of the journey…but I believe this feedback is necessary for AMAN Bhutan to uphold the safety and service standards the brand is known for.||I would welcome a response from your side.||Warm regards,|Maryam