Rachel S.
Yelp
Came here for dessert on a Friday night, past dinner time, and ordered a large cone with no gelato macaroon. Total came out to $7.22.
What's Hot
- Quality. Pretty delish, especially for the variety of flavors they have.
- Menu. They have a pretty good variety of the menu. There's a wide range of gelato flavors from fruity flavors to richer flavors- coconut, mango, passion fruit, raspberry, strawberry, coffee, pistachio, chocolate, hazelnut, etc... Something for everyone. For their cones, you can order however many flavors you want, because each petal will be it's own flavor. Pretty impressive! There's also cups, cones, mixed dessert options, etc...
- Service. Although the wait time to get to the front of the line and order was terrible, the 2 staff that were there were definitely on top of their game. We could see they had a system in place. One person continually made the orders and refilled certain items, like cones. The other staffer went back and forth between filling orders and taking a handful of orders at a time to get the line moving. The 2 staff that were there were quick and you could see that they knew what they were doing. They put together each order with such quality and precision that we were impressed. Hubby said the 2 staff members that were there should get a raise and/or bonus for the good job that they did with the little help they had.
- Layout. There is a small seating section in the back, which is helpful. However, this seating section is not for waiting, it's for enjoying your dessert after you've ordered.
- Health and safety. During this time of the pandemic, when health and safety regulations are regularly changing, it's reassuring to see their staff wear masks. For the amount of customer turnover this place has, the inside appears clean and well-maintained.
What's Not
- Price. For the amount of food you order, it doesn't appear to be the best value for money. It's not bad, but it is somewhat on the pricey side. If you order a cone, with a gelato macaroon, you're looking at close to $10 per order. This place is certainly tasty, but definitely a place to go to on a regular basis, because of the price point.
- Portions. For the price that you pay, it's not a large amount. Additionally, there appears to be some price inconsistencies in their shop. For example, the menu on the wall says a takeout container of gelato for 1.11 pints is $26 (I think. Somewhere in the low to mid $20s). However, another sign on the gelato counter said the takeaway pint was over 1.5 pints. I'm not a fan of price inconsistencies in the shop, because it shows lack of attention to very important details.
- Wait time. Terrible. We waited probably over 20 minutes to get to the front of the line and order. As I mentioned previously, they only had 2 staff. Our impression is that this location has a hard time finding good staff. However, they're incredibly short-staffed for a day and time of the week when you inherently know that it'll be busy (ie: Friday night). A negative side effect of being short-staffed and squeezed for time is that we weren't able to sample any flavors we were curious about. Disappointing. Management need to do a better job staffing days and times that are inherently busy.
- Layout. For the length of the wait and the amount of people in line, there isn't much space.
Final Answer
Willing to come back, but may not be a list of first choices given the wait and the price.