Shawna S.
Yelp
Overrated.
Unacceptably poor customer service.
Not recommended.
Ownership should be embarrassed by the extraordinary level of unprofessional incompetence.
I ordered a birthday cake to be delivered.
Regardless of whether the cake was palatable, they omitted the essential part of a birthday cake - icing wishing the recipient a Happy Birthday.
My odyssey of disappointment began with a call to their central phone line, 10 days before my delivery date, which deferred me to the store in Chelsea.
I called Chelsea, only to get an obnoxiously rude employee who told me they are too busy to do deliveries and hung up on me.
I called back the central phone line, who informed me they would have someone call me back.
The return caller for Amy's Bread deferred me to Mercato for the delivery.
Walking me through the order, I expressly and repeatedly reminded, to the point of begging, that the icing wish the recipient a happy birthday.
I was reassured 3 times that I was unnecessarily concerned; it was plainly written on the confirmed order ticket.
On the day of delivery, I got an unintelligible phone call from 10,000 leagues under the sea, I think telling me the driver was having trouble finding the delivery site, despite 18 inch lettering giving notice of the location, which is nearly an entire city block.
Because the idiot at the other end was apparently illiterate, my surprise had to be wrecked by having the recipient go outside to find the wandering twit with my (incomplete) cake.
When I called the Chelsea store to report their failure, I got a weak and useless apology from a man who started misquoting law to me, followed by "there's nothing I can do."
Regardless of whether the cake was good, for $75.00, at the barest minimum, a birthday cake should read "Happy Birthday."
And, adding a tip before service is rendered is insulting.
Incidentally, watch your credit card - I was substantially overcharged more than my receipt.
Lastly, the "manager" at the Hell's Kitchen location refused to give me his name.
But, he tried to disclaim any responsibility for the botched delivery, despite the delivery service plainly identified as their agent.
(See photo).
Awful customer service.
No accountability.
I do not recommended Amy's Bread or their horrific delivery agent, Mercato.
If you read my reviews, I'm very reasonable.
But, I have no respect for inattention to detail or poor service.
I got both, justifying the required one star.