Annapolis Waterfront Hotel, Autograph Collection

We had an amazing weekend getaway to celebrate my wife’s birthday. Melissa at check-in warmly welcomed us and upgraded us to a stunning waterfront view on the fourth floor. The staff was courteous and attentive, the room was spotless, and the beds were very comfortable. The valet service was prompt and kind. There were many restaurants within walking distance. The location was perfect. We’ll definitely be back!

I hosted an event at Annapolis Waterfront with 40+ guest. Kendra and the hotel staff were amazing from beginning to end. The food and space were great and required no follow-up as the hotel had everything setup days in advance. Kyle, Mark and Zach in valet services were professional and quick with providing service to the team. They also provided recommendations for restaurants around the area. I would highly recommend this hotel to stay to explore Annapolis and to hold team events.

I had the pleasure of interacting with Brittany Murray at the front desk during my recent stay at the Annapolis Waterfront Hotel and I must say, they truly went above and beyond to make my visit memorable. From the moment I walked in, Brittany greeted me with a warm, welcoming smile and immediately made me feel at home. Their professionalism and efficiency were evident as they quickly checked me in while also taking the time to answer all my questions about the hotel’s amenities and nearby attractions.||What really stood out to me, however, was Brittany's genuine kindness and attention to detail. They offered me personalized recommendations and made sure I had everything I needed to make my stay comfortable. It's clear that they take great pride in their work, and their positive attitude made a lasting impression.||It’s rare to come across someone as dedicated and friendly as Brittany and their exceptional service made my experience at Annapolis Waterfront truly remarkable. I’m so grateful for the warmth and professionalism they displayed throughout my visit and I plan to let everyone in the State House where I work know. I look forward to returning again soon!

We celebrated Fifty four years of marriage at this hotel. Fifty four years ago this property was Annapolis Hilton Inn, now it’s a Marriott Autograph property. What a memorable trip with all the staff acknowledging our anniversary. We had an amazing room ( 419), and card and Champagne awaiting us. We were so pleased with not only the attention but the accommodations were superb. We also enjoyed the wonderful hospitality and dinner at the Choptank Restaurant which was walking distance from our hotel. Choptank Restaurant seems to be affiliated with the hotel was also aware of our anniversary and treated us with royalties by providing free breakfast for two, which included the tip.

Great hotel with a great location in Annapolis. Beautiful water front views and walking distance to nearly everything. The staff is awesome with a special recognition of the valet crew Kevin and Zach. They were super friendly and helpful. They gave great recommendations on where to eat in Annapolis.

Super friendly staff at the valet - Zach took care of our car right away and he was all smiles. Dinner at the Choptank next door was delicious and Brandon gave us tips for ice cream and fudge nearby. May have to come to this hotel more often! 😊 However after staying the night in a room facing the street, we found the noise from the flags whipping in the wind was VERY loud all night long. Had to dock a few stars for that. We’ll have to ask for a room with a water view for our next visit with our Titanium status!

We have always visited this hotel when in town to eat at the restaurant, but this was our first stay in the hotel. They are making many impactful improvements. We are looking forward to visiting again when the restaurant is done in August 2025. The service was excellent. We arrived late on a Thursday and the town was packed with numerous events, so getting dinner was going to be a challenge. Yolande went out of her way to make sure we had excellent reservations at Choptank the night we arrived, even though the restaurant said they were booked. It made our stay as we did not have to stress about finding food for our children after arriving late. Yolande had exceptional customer service and it made our stay! We look forward to coming back!

Zack Corn and the entire Valet team make this hotel an amazing docking station for out of town guests. They are helpful with getting your car pulled around in a speedy manor, assisting with any luggage needs, or with amazing restaurant recommendations. While the hotel is a great place to stay, the Valet team makes it exceptional.

Situated on the docks close to the academy.Rooms here are big and beautiful. Staff is helpful and friendly The restaurant is in the hotel and has an awesome deck with seating area great food and service. Highly recommend.

As others have said, the location of this hotel is its only redeeming feature... The rooms are just so so--quite tired really. It's definitely the worst Marriott-branded hotel I've ever experienced. One of the unique "amenities" this hotel offers is mandatory "valet" parking. Don't bother complaining if something goes missing in your vehicle--"they are not responsible." Well I certainly agree with that statement--they are not very responsible. I reiterate what others have said: Marriott should be ashamed. I will never stay at this property again. I'll go anywhere else, and Uber into downtown. Bon débarras!

Like Kate M, the Annapolis Waterfront Hotel was IMO overall FABULOUS! What's not to love except perhaps the price. However, you know the price upfront. We stayed 1 night, all we wanted to afford, on a Tuesday night and the price was just shy of $600. We went for my milestone BD on a July Tuesday. We had a water view with balcony and 2 beds. The view from the balcony made it so very special. Being serenaded by a Navy Band on the pier late afternoon was priceless. Then there was some other pier function we could listen to from our balcony-sensory overload y'all. Being from Charles County MD, about 1.5 hour drive away, and to be able to enjoy this place is so perfect. We were in room #420. OBTW: Unbeknown to us breakfast was included for 2 guests only in the restaurant downstairs. That includes anything under the "Classic Breakfast" portion of the menu and the Eggs Benedict, juice and coffee. The view from the restaurant is awesome at least at breakfast when the restaurant is relatively quiet. I'm going to do it again. I may bring my caviar, Champaign and fix-ins with us next time. We went home this time for that, capping off my BD. My attached photos says the rest.

The valet knows more about what's happening in the hotel than the front desk person. How can a person work at the front desk and not know what is happening at the hotel she works for?? Just very helpful (sarcasm). Helping the hotel rating.

The only thing this Hotel has going for it is location. Who ever owns and runs this Hotel should be ashamed. Marriott should be ashamed. Dirty rooms, mold on my bathroom ceiling, mold along shower edges. Noise constantly coming from who knows where. No where to go down and sit with a cup of coffee. If you weren't ordering breakfast you can sit at a table along the water and have a cup of coffee. If you went to the bar for a drink at the end of the evening, 100 young kids are drinking at their restaurant bar. It was not a pleasant stay, and I would never recommend anyone stay there. Marriott you should do better.

A lovely place for a wedding! Great outdoor and indoor venue in the perfect waterfront location. While the banquet hall food was lackluster and cold, everything else was great!

Room was ok. Been trying to relax in my room and have a constant SLAMMING behind my bed from stalls in both restrooms. When I spoke to the front desk, they knew exactly why there was slamming behind my head so I asked, "you knowingly rent this room to people knowing about this constant slamming?" I ordered room service my first night since I arrived in the evening (burger and fries), and it was served without any ketchup, mustard, or mayo; not even on the burger. The employee didn't even bring the tray into my room. Housekeeping never even cleared the food tray from my room, nor did they empty my garbage, and the bed was barely made (my child does a better job). L Once again, the mobile key didn't work, so I could not self check in. As a Bonvoy member I was offered no upgrade and was instead put in a noisy room with a view of a fence and a sliding glass door on the FIRST FLOOR that didn't even lock. I stayed at another property in Cincinnati that was just as bad. Beginning to realize Marriott is not a good brand

Marriott Gold Elite member. Dreadful experience at the hotel in the last 24 hours. We arrived last night after a long drive from New York and were told there was no adjoining room. Our son is at the USNA and the time we have with him is limited. Adjoining rooms are part of us staying at the hotel as a family. The hotel manager had assured we had adjoining rooms. And when I called the hotel to confirm last week they confirmed again. There was no hot water in the hotel!! A luxury hotel that we're paying a premium for. The temperature in the room was like a furnace. We had to have the air conditioning on and the window open all night. Outside our window there is mechanical equipment that sounded like a small plane taking off all night - we got no sleep. When I went down to reception in the morning to inform them of the issues - the front desk staff member Max P threw a volley of cheap insults at me - and claimed that the issues with the hotel were my fault! We have enjoyed stays at this hotel in the past but service levels have collapsed. No surprise that we checked out of the hotel that morning and checked into the Graduate Hotel which is absolutely wonderful. The one positive of our bad experience is that we found The Graduate and we are going to be loyal customers of theirs for the next 4 years and beyond.

This hotel definitely has the appealing down pat, and the area has an interesting history to learn about, so the hotel and rooms are teaming with those historical artifacts, pictures, and stories. The rooms are attractive and clean, and you cannot beat the 'waterfront' view. We were on the first floor, so I worried we wouldn't see the water, but we had a nice view! There is also a nice bar-restaurant, Prussers Caribbean Grille. Many other food and drink options are also within walking distance to the hotel. Comforts and necessities, and somewhat the security were lacking, in various ways: *Bed was okay, but pillows were a bit too firm to match the softness of the bed, so it was hard to get comfortable. *The patio door did not lock, and it opens to a shared deck, boardwalk to go out and sit, or view that part of the waterway. Meaning, anyone could have opened our door from the outside. To be clear, I did not feel unsafe, but it is still a bit concerning. *There was no access to necessities, snacks or drinks, other than the coffee and water in the room, unless the gift shop was open. Usually, some things can be purchased at the front desk, at the very least, but they did not have anything for purchase and there were no vending machines for snacks or drinks.

The location is beautiful. Super close to everything so you can walk and not have to drive every where. Cleaning staff did an amazing job. People were friendly. On another note, they had our car under the wrong name so anytime we texted they would say we didn't and the car was never available. First world problems I know but when you're traveling with a 19 month old you have a ticking time bomb and every second counts. We didn't figure this out until the day we left when they told us yet again we didnt text and then confirmed the name after we showed them the text for the 20th time. Secondly we were supposed to have a suite....well that didn't happen. Again, first world issues but when the baby has to be in bed by 8 that means everyone does bc it needs to be dark, no tv and no noise. Would've been great to have the room with doors to separate so we could've let her sleep while we enjoyed time with our older son for a little longer instead of making him go to bed as well. But I guess we were well rested. Third I don't understand why more expensive hotels limit heat and air. You go to a cheap hotel and you can make your room 50 degrees if you want to. We just wanted it below 76 and it wasn't happening. The windows do open a tiny bit but we mostly slept on top of the covers with the windows open and were still sweating.

Such a lovely hotel experience... and dog friendly! It has been a long time since I can say I've stayed at a super nice, attentive hotel. Valet service was excellent, the concierge was great, and staff were so friendly. I'm not sure who wrote all of these bad reviews, but I had a great time. Do you see that bathtub? Yeah, I had a very nice, relaxing stay. Wonderful view. Comfortable sleep. And I had absolutely no anxiety about my dog staying over. They were just so nice. Definitely recommend.

Here's what you get for $1000/night. We booked late for the 2021 US sailing boat show, so the rates were through the roof. But the location at the epicenter of the US sailing show was perfect and, of course, the Annapolis Waterfront Hotel is part of the Marriot family, of which we've been members for years. It was what we wanted. I'm writing this review during my stay - can't get back to sleep after the fire alarm went off at 4:21 AM (see photo). Someone who looked like a head-of-security type told us there was a fault in the fire alarm system. Anywhoo, here's what we're getting for, yes, $1000 USD per nite: * A decent room - clean, good view, comfortable beds - I'd pay, say $195 a night and feel good about it under normal, non-price gauging times. * Plenty of opportunities to serve yourself. For example, we called the valet to request that someone bring our luggage to the room since we had arrived early and left our luggage with the valet while waiting for the room to be cleaned. We called from our room to request the luggage and were informed we'd need to come down to pick it up ourselves. Ah, ok. * Wanted to order room service last night. No room service menu in our room. Hmm, so we called room service to inquire about a menu and were told to come on down to the restaurant to pick one up. we asked if someone could bring one to our room. Nope. We were in a pj's already and didn't feel like getting dressed, so we used grub hub. Two hours later, we got stone-cold food. All good. We were hungry. * In general, the staff tends to be a bit abrupt and unwilling to serve. This might be a cultural thing in the area? We're from San Diego. There could be a legitimate difference in attitude there. The staff did the minimum necessary to skate by without having to go out of their way and weren't what I'd call pleasant or even all that helpful. But there have been exceptions. * During the 4:21 AM fire alarm glitch, no hotel staff that I could see were offering any guidance as to what to do. Was there a real fire? When could be go back inside? What the hell happened and who's in charge around here anyway? Where was the hotel manager on duty! At this hotel, you get the trappings of a 3-star hotel (perfect marina-centric locale), the service of a Motel 6, and rates of a Ritz Carlton on Times Square. If it's the only room in town and it happens to be the best imaginable location (and you can afford to pay highway robbery rates) then why on earth wouldn't you stay here? No brainer. In fairness, the boat show is incredibly busy and the hotel is fully booked, with hoards of people, including thousands of regular boat show attendees. Still, when you stay in a hotel with premium rates, you tend to expect premium service. When I stay in a Motel 6, I'll gladly do everything myself. When I stay at the Waterfront Hotel, I guess I'll do the same and feel like I'd rather be in a cheap dive? At least it would make sense. It's all good. We made some new friends who were also bewildered at the lack of service and , disorganization. We grumbled together. It was the highlight of our stay:) And, lest you think I'm a diva or something, I don't mind serving myself - at all. Just refund 3/4 of my hard-earned booking fee and I'll consider this stay a fair deal.

If you like "Glitzy" facade style hotel, you will like this once wonderful old-world classy hotel at the Waterfront. And if you are into the whole Gray themed thing, this will be just the place for you. Yuck. No thanks. Make sure you don't bring too much clothing on your stay here... there were ZERO drawers in the room. And six of those clumsy hangers with the little clips. Oh, and bring a bar of soap because you only get one small half dollar size vanity soap that you have to bring from the sink to the shower. Empty shampoo dispenser in the shower. Oh, for $700 a night on a Saturday, don't expect anyone to make your bed. Get ready to scroll through all the TV Channels to see what is playing because there is no information on the"Guide" ... its all blank and just rolls and rolls continuously. Our room on the sixth floor had a decent view but felt like we were crammed into a closet. Hats off to the valet, they had their act together. Other than that the staff was just bored and non-engaging. At least Motel 6 has some interesting characters behind the shatter-proof glass windows. Was it worth $2K for a three day stay? I think not. Marriott, just ain't what it use to be. At least not at this place.

Stayed for a work meeting. Everyone was very nice and focused on customer service the entire 2 days I spent here. The bellhops and valets were kind and helpful and everyone in service at our meals were excellent. The room was clean and cute! All was sublime until I met Teresa at the front desk on my last day, trying to check out and get a ride to the airport. At 5:45am she was too busy on the computer, and talking to security guy to get me a taxi. Maybe having a bad day already or maybe she shouldn't work such an early shift, because boy was she RUDE, couldn't care less, and told me that calling a taxi would take just as long or LONGER as an Uber (told her 25mins for the uber at the time.) I couldn't believe it. Like I was some intruder and not a working professional whose company just dropped a bunch of $$ for all of us to stay and meet here. I made a few calls to others in our group to let them know that the front desk was too busy to call taxis so be sure to request Ubers early. I did this in front of Teresa so she could hear me. Still could care less! After 10mins of waiting for uber to find me a ride, I tried Teresa again "hi are you still too busy to call me a taxi?" This time she said "well i can but it will take just as long. Do you want me to call?" Omg lady yes what do I have to do beg? I said that would be great and I am checking out of room #... oh you would think I was asking for a free upgrade! She proceeded to again talk to me like I was a bother and that something wasn't "booted up" so she couldn't check me out. Whatever. I have no idea what she said about some system not ready but I have a feeling I may need to dispute some charges with Marriott idk since I did not receive a folio to review. Here's the thing- the taxi came in 5mins and the lovely driver could not have been more pleasant and could not believe what happened to me! He shared that they are always 5-10mins out because they have a contract with this and other hotels. He said that this hotel gets a cut of the charges for taxi rides and that "she must've not liked you!" I said yeah maybe that I'm Asian and he said "oh wow yeah sounds like it i am so sorry." What a nice guy thank goodness! He said he would follow up with his bosses and asked for her name so I hope she gets the feedback so that others like me don't get treated so badly at a Marriott where I am a member. Would've been a 5 star review but i couldn't get past Teresa's attitude as I ran to my flight.

Nice hotel. Rooms were large. The water view with the balcony is the way to go. I could sit out there and watch boats for hours. The horns of the boat and church bells were so peaceful. Walking distance to main street. Water taxi comes right there. What really sucked was the water for the shower took forever to get warm not hot just warm. I did call the Front desk they were going to send someone but it was late so I just dealt with a Luke warm shower.

Due to our work schedules we only had 9/29 and 9/30 off so Hubby decided to whisk me away to Annapolis for my Birthday. He booked this hotel for a 1 night stay. We arrived about 4pm (late check in) after our lunch feast on crabs over at Cantler's, and it was an easy check-in. Front desk staff was so polite and helpful with our luggage, I know we looked a little sunburned and food coma'ish, which is why she offered us a both a nice bottle of ice water. This was weekend before the big yacht show and it was busy-busy everywhere. We got up to the room, top floor and hubby had flowers in the room and huge basket of all my favorite sweet snack munchables, waiting for me. The man knows my sweet tooth lol, it was a beautiful room with a view of the waterway, I loved it. There was also nice little fridge and a big TV, a large comfy chair which I immediately sat down on and plopped my feet up on the ottoman, aah so relaxing. Eventually, I checked out the bathroom which had a large shower, and instead off little bottles of shampoo and stuff on the sink counter, there was a large wall dispenser of shampoo, conditioner and body wash. I was so happy to see it was C.O. Bigelow's Lavender and Peppermint, I use this brand at home and absolutely love it!! in the closet there were complimentary robes and slippers and a full length mirror. Eventually I couldn't keep my eyes open and I literally passed out on the bed, it had the most comfortable mattress and pillows. I woke up after my power nap- refreshed and got ready for dinner. Because we had late check in and check out (4pm), the next day, we didn't have to rush to leave, we relished the opportunity to sleep in and enjoy a lazy lovely breakfast and the view the the boats being brought in for the show. Every staff member I spoke to at the hotel was professional and friendly wonderful customer service, I told my Hubby, that he should feel free to whisk me away to Annapolis any time, because it was such a great getaway, we just need to do it again and stay here.

Here's what you get for $1041/night. We booked late for the 2022 US sailing boat show, so the rates were through the roof. But the location at the epicenter of the US sailing show was perfect and, of course, the Annapolis. The Annapolis Waterfront Hotel is part of the Marriot family. As a Gold Elite Marriott member, we have stayed hundreds of nights at all size and price range across the country and around the world. I expected better service than what was offered during our last night at the property. *Heading to dinner, requested my vehicle and to my surprise received a message 10 minutes later stating "unfortunately, no valets are available to retrieve your vehicle at this time". This was after I was already in the lobby waiting for the entire time. Proceeded to order dinner to be delivered. Sat in the lobby and observed the desk attended "Rene" handing out bottles of Rose to others who complained about the 3 weddings going on. Little after that, this same individual (Rene) was criticizing Baltimore's Waterfront Hotel to another guest that accidentally went to that location. "Oh and breakfast for two on us" Also, escorted him to his room, while delivering food to a guest room (second order that was dropped off) All of this while I was still sitting. Once, Rene returned to the lobby I asked who was the hotel manager? He is here Monday-Friday. At no time asked if there was anything that he who assist me with. Food arrived when I was in my room. Tried calling for room services, no response. Went back to the front desk to pick up my food. Rene had added our dinner into a closet and all was spilled. Needed plates and silverware, was instructed to walk to the restaurant (full of people). By then the food was stone-cold. All good. We were hungry. Kind of didn't understand Rene's double standard, since he offered to pickup dry cleaning from another guest rooms. *Requested our vehicle prior to checkout. Arrived on time, (thank you for that). BUT, covered in bird poop. Like all over....

If anything, it's worse than my last stay here... but my church group arranged it so I decided to give it another chance. $475 per night for a tiny room, icy mean-spirited and arrogant staff who seem offended that you walk into their hotel and literally the WORST COFFEE IN THE ENTIRE UNIVERSE....cmon Marriott really? I gave you another chance. Thank God for Rise Up Coffee in dta just a block or so from this malignant hotel (awesome donut also). Only way I survived. God and Rise Up.

Wish I could give 0 stars. Stayed for an overnight trip on Labor Day and the ac in our room wasn't working and engineering couldn't fix it. They were "booked" and couldn't move us so they said. Still waiting on promised points. Front desk staff is unhelpful. 1 of 2 elevators broke, means you're taking the stairs when it's busy.

We stayed at the Westin Annapolis over Christmas...lovely hotel with fabulous upgrade to a suite...we loved this town so much...we had to come back and tried the Autograph...boy-oh-boy...what a treat! Lovely rooms...water view...Malin Goetz toiletries...and cozy robes and slippers. The have a complimentary Escalade (first come first serve) that will take you any place (or pick you up from) within a mile or two from the hotel which was wonderful when it rains! We tipped them a few dollars every time we used it and they always seemed surprised and very appreciative...so gauging people don't do that...if you use the service then TIP the guy who drives you...only the ride is complimentary! Excellent customer service...special shout-out to Rene for making checkin and our stay so great! The reason for the 4* is due to the breakfast @ the hotel...not good. I suggest you grab a cup of their lovely coffee from the lobby on your way out the door to The Iron Rooster for breakfast.

Saw a lot of recent negative reviews and we hadn't stayed here in a few years. Check in was flawless, rooms were great and ready early, one elevator was being worked on but not a big deal because there are two, staff was very friendly, Valet was prompt - no issues!!

Wonderful hotel on the water. Beautiful views! Nice restaurant. Friendly staff and valets. Walking distance to every thing you want to do in Annapolis-shopping, restaurants, Naval Academy.

We went for a stay with friends for our anniversary. We had been there in March a year ago, but there were substantial differences. In March, the Maryland delegates were in town and when we asked for a shuttle ride, it was in a comfortable SUV. This January the four of us had to fit into a cramped four or five seat small car shuttle, which we were told, would be replaced when the delegates arrived. The rates were substantially higher then, Our friends room was not cleaned after their first night('they were not on the list'), and only grudgingly after their second night. Our room did not have a light on the nightstand between queen beds(we had to ask for one), and our friends room desk light had a burned out bulb. When we checked in on Friday, the front desk clerk looked like she did not want to be bothered and our friends, who had checked in earlier, reported the same reception. It was striking because all of the other desk clerks were very welcoming. Pusser's bar was as we remembered it, very crowded on Friday and Saturday, deserted Sunday. We enjoyed the drinks and the snacks we had there.

Great location and nice people. But beware the showers. In ours, you had to step all the way into enclosure to turn it on and get pelted with icy needles of water before warm water reached that space. No way to escape quickly. Quite primitive for an otherwise updated room. Also our toilet was broken and hair dryer didn't work, but manager gave us a credit. That could happen anywhere. But the shower design is unfortunate And those wretched bulk bottles of shampoo. Better for the environment I suppose but ...ugh.

DANGEROUS SNITCH HOTEL for women or those who expect privacy, safety and security when paying hundreds of dollars for a room. If you need space from a spouse, and are going trough a separation, divorcee or some type of breakup that leads you to a hotel, then you "act out" during your stay......THIS PLACES CALLS YOUR MAN ! They actually snitch on you at the What-a-front Hotel. Last fall after I made an extremely painful decision to divorcee my spouse I decided I did not want to live with him as I told him of my decision..... way too painful ! One of the places I sought to get "my space" from him during this VERY Emotionally difficult time was this Autograph hotel which is definitely related to Marriott. The restaurant Pussers is a separate business from the hotel. I had a previous non violent, non financial conflict with the restaurant/banquet department that prevented me from getting any service there as I was coldly informed by a restaurant/banquet employee named Cheryl that I was banned by a woman named Hilary who works for Pussers Caribbean Grill - the on sight restaurant. I do not believe (or recall, again very stressful time) if I was informed at that point why I was banned though I do know I promptly left the Restaurant/banquet area once told that. I had no reason to believe these two women ( Cheryl a reasonably friendly server there and Hilary ) actually ran the hotel part....and though I was NOT leaving an abusive husband, I did pay HUNDREDS of dollars to safely stay in that hotel for the night versus go to my OWN HOME less than 10 minutes away! Money for service, protection and refuge at a hotel ....a common business practice but this hotel seems to be run by some fools, or else Hilary is over reaching her position which speaks to poor ownership / management of both the Waterfront " Autograph hotel " and Pussers Caribbean Grill a locally owned restaurant. Believe me word is getting out about the SNITCH HOTEL and nasty Hilary. Now...I am a serious coffee addict and upon waking and going downstairs for coffee I became very agitated because I realized I couldn't go to Pussers to get a cup of coffee, and then I saw Hilary , the woman who banned me and I lost it. I definitely acted out and I can completely understand why the front desk called the police on me. However to call my HUSBAND AND SNITCH is a breach of business practice, likely the law, plus hotel ethics and individual morals. They made my husband take my belongings home and it was still about 7 AM or so. Check out was not for hours. DANGEROUS HOTEL FOR WOMEN......treated like poor white trash , or a teenager not a local of business owner and 30 year resident of Annapolis ....and that day a vulnerable 60 year old local woman, with disabilities ( 60 , advancing arthritis and.... menopause has been rough ) going through a very difficult time who needs space away from her husband and a decent cup of coffee in the morning. The fall out from them SNITCHING to my husband ( who showed up while I was talking to police...what fun ) was devastating, humiliating and very very harmful to both my husband and myself in many, many ways. They are reaping what they sowed from my review....I am telling these events as truthfully as I know. Some really great people work there, but some of the ownership and management like Hilary ( I say WOMEN POWER....WOMEN PETTY ) are so sad....females throwing other females under the bus and backing over. Believe all women.....are you kidding me! Experiences with these women incentivize me.....I want to create T-shirts, mugs etc that say : Historic Annapolis , where the dog poop is warmer than the women

the rooms here are gorgeous and the staff is super friendly. i have four stars because there are no vending machines or anyway to get a snack or drink other than the restaurant by the lobby and the walls in the rooms are so thin you could have a conversation with the people staying next to you. great views though and very convenient to downtown.

Stayed here for 1 nite. The room rate was $455/night. I was not impressed with my room having oversized furniture in a tiny room. Thay said, it is an Marriott Autograph property. Very charming and becuase it is located near the docs and Naval Academy, of course it is nautical themed. The rooms are in great condition. Standard Marriott amenities. Nothing special at this location for gold or platinum elite memebers. But what makes this hotel plus is the Pussers Bar and Grill. Great food, alcohol, and service. This hotel is worth the stay if the rate is lower. Military/Government discounts are accepeted at this location.

Nice hotel. I cannot speak to the pricing like other reviewers. I was in the hotel for a work trip. The hotel itself was not bad. The front desk person was a delight. She was attentive, helpful, and humorous. The offer of bottled water was a nice touch. The rooms were well appointed. No major concerns or complaints. The full length mirror is in the closet. The conference room and hallway was freezing. Bring a sweater! A gentle reminder to the attendees of other conferences about how noise in the hallway can be disturbing to other confhallway attendees would be helpful- but no biggie. The food served at the conference was great. Wonderful vegetarian selections were served. The wait staff were pleasant and attentive. Nice job folks! I would stay again. I'm sorry others had some negative experiences. I don't get to travel much and I appreciated everyone and everything. My stay here was fine. Don't forget to download the Marriott app! Get your travel points!!!

My family and I spent one night at this hotel using Marriott rewards points last month. Upon checking out and returning home to CA we discovered my daughter had left her Nintendo Switch at the hotel. 4 phone calls and 35 days later without a return call I had to get corporate Marriott involved. I was then called by the hotel and advised they had found the "case" of the switch but the case was empty. I was even able to confirm that they found it IN OUR ROOM. So basically someone at the hotel stole the switch and left the case. What an incredibly disappointing experience at this place. Maybe had the manager or the lost and found extension where we left all the messages returned one of our calls in the first week we'd have gotten it back before it was stolen? Maybe not! We have family that recently moved to Annapolis but I can tell you that we'll never stay at this place again. Awful.

I'd say the benefit of this hotel is location as well as customer service. I had nice interactions with staff which were all very helpful. The rooms are super average and not worth the price charged from my perspective. Reminds me of a budget hotel. I think location is driving prices here. We had a meeting at the hotel and ordered from the restaurant. As others had mentioned the food there wasn't great. I had a tropical salad with shrimp. Shrimp was good but my salad was so drenched in dressing it was soaking wet. Also canned pineapple was used in it. Overall if I came back to this cute town I'd pick another hotel.

LOCATION LOCATION LOCATION If you want to be close to the center of things, this is a nice place to stay in. A shout out the VALET (forgot his name!) and Rene at the front desk who made sure our arrival was seamless. This is our second stay here. The rooms are adequate and clean but during both our stays, the rooms were not made up on the second day. It may be that they are observing covid precautions? The restaurant downstairs has the great views outside but that is it. I do think that there could be a little more effort put in to the food and the presentation. At breakfast, a healthy start was served as a BOX of cereal and an OTIS muffin. It was like buying it straight off the shelf. Anyway, the following day, we decided that it was time to have breakfast somewhere else. The space is being wasted on the bad food. Hope you guys are listening.

Basic lodgings. Terrible restaurant. Service mediocre. Tv remotes didn't work well and no soap in bathroom dispensary. Would not come back.

Location is the best thing this place has going for it... Room overlooked outdoor event space-- and the noise was loud into the late evening... no full-length mirror...when I called Guest Services (front desk) for my car-- she told me to push the button on the phone for valet-- when i exlplained there was no button for valet she said- oh.. I will transfer you. When checking out and describing my experience with the noise-- she said- sorry about that. we have not had that complaint before, done end of story.Staff don;t seem to care. This place tarnishes the Marriott brand. Will not be going back

Gorgeous renovation and views. Service is actually laughable. Great location, good food. If you can get it...dirty restaurant...our super expensive room was dirty and no manager lol will return call. Ive never left a review like this in my life! Im here right now so will update if anything changes?! ABSOLUTELY no Autograph potential... Fantastic location! Balanced and fair review i hope! Ask for Krista in restaurant! So far the shining star

Air conditioning does not go below 72, hotel door and bathroom door do not close properly, water pressure is weak and water temperature varies too often. This hotel is far overpriced and not worth the stay.

Just checked in. We flew in early and asked for an earlier check in than the 4pm hotel rule. They said no, it is 4pm. So we went out for lunch and called at 2pm and they said no, 4 pm. I get that is the rule, but every hotel I have ever stayed at says feel free to stop by, drop your bags off and if we have something available you can check in. But no, apparently the GM has a policy about 4pm only. So what happens? Everyone shows up at 4, the valets are harried and we have to wait 30 minutes. So GM, my question is this: Are all the rooms cleaned and available exactly at 4pm and not a minute before? Just stupid.

Very disappointed with your property in Annapolis. This should have never been branded as an Autograph and barely meets the standards of a Marriott. Note I had no issues with staff. But this was no Autograph hotel and the cleanliness left little to be desired. It's obvious this hotel needs a basic renovation at minimum. I choose the Autograph based on my past experience with the brand for my first trip Annapolis to celebrate my 20th Anniversary. Bathroom ceiling was peeling and needs a complete renovation. Even if the hotel had just scrapped the peeling paint it would have looked better. Then when ready to go to bed it was quite obvious the sheets were not changed when there was blood on them and other dirt/material. I will be re-thinking future stays here. Only reason I can see this hotel getting high volume business is location which is unbeatable. Very disappointing!

This hotel has great potential but I was disappointed in our stay. My friend was very generous and booked a night for us at this hotel. We wanted to just get away, dine out and enjoy the town. The lobby area was beautiful, decorated in a very classy nautical style. The staff was kind and did a great job. I have no complaints there. When we walked into our room, we were delighted with the view. There is no denying it was gorgeous. The first thing I noticed was our windows were very dirty on the outside which is clearly understandable given its next to the water. I just think it would be a good practice to have them washed at least every few days so that you can enjoy the view better. It wasn't that big of an issue but as concerns progressed, my frustrations grew. We decided to freshen up and go out shopping. Our toilet was not flushing. Only one tissue was used and there was no waste to really flush when it backed up and almost overflowed. We called and they came and plunged it and left. Then my friend used it and it did it again. They came with a plunger again. We quickly discovered that our toilet was completely broken. My friend called but they were out of rooms with a view so we thought we would ride it out. We requested them to provide us with the plunger for the duration of our stay. Unbeknownst to us, this toilet was very difficult to plunge. I had to stop putting any toilet paper in it whatsoever. At night we had to wake up and use the bathroom then muscle up and plunge four or five times while half asleep, just to get water down it. The other option was the lobby bathroom. This bathroom was located on the opposite side of the hotel as part of a restaurant bathroom. Our only options for toilet access were both very frustrating. I felt terrible to make an issue of it because it was a $450 room that my friend paid for. You don't kick a gift horse in the mouth. That morning I went to the lobby to use the bathroom and get us coffee. I politely mentioned it to the front desk woman. She was nice about it and credited my friend $50 off and a very small amount of reward points. It was nice of her but had I paid for the room, I would have insisted on half off. Not having bathroom access for that price is 100% unacceptable. Also there were staples sticking out of the carpet that stuck up out of sight. When you accidentally step on a staple, it hurts bad! It happened four times. My friend found it and tried her best to fix it so future guests were not hurt. Lastly the maid service; our check out was scheduled for noon. She came into our room THREE times trying to clean and get ready for the next guest all before 10 am. Finally we put up the privacy sign. The hotel should have a way to communicate which rooms are still occupied and which are vacant for service. The good parts were the view, location, cleanliness and front desk staff but not having plumbing completely annoyed me and I don't feel the price was fair for the headache of the issues.

For more than $300 a night, I expect a lot more. When we arrived, our room wasn't ready yet (even though it should have been-we arrived past check in). They would not give us a different room-despite the fact we knew 2 other people renting rooms here that day who had not yet arrived. They told my fiancée and I that room cleaning was still in the room-however when we finally got our room (about half an hour after we arrived) there was still some substance caked on the dresser. We asked hotel staff for directions and were given the wrong directions. After some locals gave us correct directions (via a water taxi, which we took), we related the directions to one of our friends in the hotel. When they asked staff how to get to the water taxi, they were told the water taxi didn't run this time of year. Obviously incorrect since I had been on the water taxi a mere half hour earlier. In short-staff was at best unhelpful and at worst counter productive, room wasn't entirely clean (despite waiting past check in for it to be cleaned), we were offered nothing to make up for our inconvenience, and for the price it is NOT worth it. The only reason this place gets 2 stars instead of 1 is that there was a nice view out our window and the bed was comfortable. Update: Just changed them to 1 star after finding hair in the shower. No room that takes until 4:30 to clean should have this level of filth.

Very clean rooms, spacious and awesome view on the water however also very expensive. Very few on the water balcony rooms. Confusion upon check in on pre-arranged balcony (2) rooms which eventually got resolved. The Pusser's restaurant advertised as the source for hotel services shut down before dinner due to "the system being down" and meant no room service either. And unbelievably still down the next day so that we all had to go out and deal with crowded waiting lines for breakfast. What a hassle at exorbitant prices! Hey America does ANYONE remember how to use a pen and paper to take a food order with or without a calculator? Does anyone know how to turn the stove on anymore? Technology is worth nothing if business cannot function when the electronics (or the power) shuts off! Pathetic state of affairs.

Everything wrong from start to finish. Room wasn't ready when we got there although was well after check in time. When we tried to valet our bags, they were left in the floor of the entrance with no one looking after them. When we finally got into the room tv didn't work and the entire floor on my husbands side of the bed was soaking wet. When the gentleman who was helping figure out the tv radioed the front desk to explain about the wet floor the person on the other end asked if he could Just put some towels on top! Did I mention it was $450 a night? Don't stay here unless there is no other choice. Biggest Piece of crap I've stayed in for a while.

We stayed in a waterfront room w a balcony - the view was worth the rate!! I would give it 5 stars but there were some issues with the service. I called down because two of our towels were dirty when we checked into our room - and I ordered two drinks. Hour later - no towels and no drinks; the woman answering seemed taken aback I had ordered those two things from the same person (she couldn't understand if I had called room service for towels, which I didn't - I just pressed zero). Aside from that - the room was nice, bed really comfortable. Again - the view and the balcony is worth it! I will definitely be coming back.

Entrance: elegant/ expensive looking Rooms: mediocre, for the price I expected the room to be nicer, also smelled like a dentist's office (?) The view of the water was nice. Valet: they only allow one car per room so if you have more than one family member driving down... good luck Desk/availability: Garbage. Absolute garbage. They moved our rooms around after we checked in despite telling us our family's rooms would be on the same floor. I guess being a hotel member with platinum status means nothing here. My family and I ended up having bedrooms 3 floors apart! My advice is: boutique hotels need to stop trying to act like commercial hotels. They misjudged their max capacity and were unable to accomplish or accommodate very simple needs. They didn't offer vouchers or anything to compensate for their mistakes. In the end: we've been visiting downtown and living in Maryland for 20+ years. This year we decided to stay in town. After this experience, we will NOT be coming back to this hotel.

I'm embarrassed to say that this was the first time in 19 yrs that dh and I got away together; alone! So sad! How does that happen? We were lucky to get away together and our destination was local; we went to Annapolis. It was fantastic. We wined, we dined, we romanced....we reconnected. The sparks were flying everywhere! We were able to talk without interruption for the need of a peanut butter and jelly sandwich or something like that....... Everything was new and fun again. It was hard to leave and go back to reality. We will always have the memory of that fabulous night. Oh yeah, the hotel was decent too! Definitely going back.

Great place for special events! We had our wedding reception here, and everything was either meeting or beyond our expectations. The staff was helpful and friendly, and the food for the reception was fantastic! The room we stayed in was okay, could have been a little more luxurious for the 'honeymoon suite,' or whatever. But, not complaining. I also had the pleasure of staying again for a business retreat years later. The room was comfortable and accommodating, but nothing too fancy or earth-shattering. It's not the Ritz, people. But, for the location and scenery, truly a wonderful experience. Downtown Annapolis, especially right by the docks, has a lot to offer for both tourists and locals alike. You can beat this location. I'd be careful around busy times, though, like boat shows and Navy home games.

I'm not sure where to start here...I've been to Annapolis many times and am very active in the sailing community, which has caused me to experience several Annapolis venues. This hotel, and more importantly the staff and culture, have become one of the worst experiences I've had at any location. It started with our attempt to secure two adjoining rooms for my wife and I and our kids - and the inability of the desk staff to even confirm that the hotel actually HAD adjoining rooms. After much difficulty, we learned they did exist, but there was no ability to guarantee we could have rooms next to one another but we should nonetheless make a reservation for both that we could not cancel without penalty until we knew we did/did not get adjoining rooms. In fairness, it was New Years Eve, but as we watched the staff secreting case after case of beer into the hall cleaning closet our patience for the service grew thin. At one point the secure WiFi network had been opened to public access by somebody on staff, and the result was half of downtown Annapolis logging onto the free WiFi while the guests were knocked off. Excellent. But the best experience was when my wife attempted to secure a New Year's hat for each of our two kids from the Pusser's restaurant after we had finished our meal. The bar bouncer, "Luke" with the man-bun, decided it was his destiny to grant party favors to young women but refused to give a simple hat to the paying customers with kids. To his credit, "Quinn" the bar manager corrected Luke and directed the young man to more correctly dispense the party favors to, well, the people paying for the party. But, sadly, the lesson was fleeting as we witnessed Man-bun Luke refuse two more adults in their requests. So, I'm not exactly the biggest buzzkill on the planet, and have been known to enjoy a good party. But this hotel and restaurant have become the embodiment of lousy service, overpriced accommodations, and a culture that should be an embarrassment to the Marriott chain.

What a great location. It's a shame most of the reviews below are accurate. My number one complaint and my top pet peeve is when hotels try to play games with the AC. Hotel room AC has a lowest level of AC at 65 but when you leave the room it shuts off so even you return to room it's 77 degrees and it does have the power to cool the room down so you can sleep. Even after running through might the room temperature was 70 degrees even though it was set at 65. We arrived to hotel 1:30pm and were told check in is at 4pm. When I asked if they could provide with a best guess as to when room would be ready the reply was"sometime between 1:30pm and 4pm". Yup

A good number of the reviews are related to group events. Folks seem thoroughly satisfied with that service. We were just visitors to Annapolis and were attracted to the hotel because of location ie waterfront and easy walk to downtown restaurants and shops. One expects for $300/night a decent room. This did not happen. Our room had numerous deficiencies: Lack of seating (a child size loveseat diagonally away from the tv The TV was located near the head of the bed actually parallel to the people in bed. The tv could not be watched as a result. The closet was located IN THE BATHROOM! The bathroom had no fan The room Air Conditioning was always running to cold even after thermostat adjustment The shower and sink drains were clogged even after I reported it and told they were fixed. No one tried I had asked for a room change/none happened. When I brought up room issues I was told by the desk attendant " sorry but I didn't design the room". This hotel provides Marriott points but I never saw a Marriott employee. They don't manage a hotel this was so I doubt they are involved. My theory is that the hotel has high occupancy due to location and there for ineffective and inefficient service just doesn't matter. I didn't get into the service level at the restaurant. Very poor. Obviously untrained service staff. Greeting hostesses eating at their station. Waitresses doing emails while hiding in kitchen. Their idea of mitigation was 10000 points and 15% off. Very poor. The GM didn't even come out to discuss. I will not be returning. Plenty of other nice hotels and inns. So what about lack of water view.

I am really pleased with our experience. We were in town for the boat show and all the water facing rooms were booked so we were on the other side. I was pleased to open the window and see a great view of Ego Alley! So all the rooms seemed to have pretty good views. The hotel was clean, room was nice and spacious. The pack n play I ordered was already in the room and set up when I arrived! The staff was calm and collected even though the sidewalk, parking lots and restaurants were overflowing with people. Also, shout out to Director of Operation, Keith Jefferson. I was asking for some help and he jumped in and offered to run something back up to my room for me so I didn't have to do it while juggling a toddler. It was just a very nice offer and with no expectation of tip or anything like that. It is a little pricey but that's what I would expect for a prime location in town and on the water. I would definitely return.