Steve H.
Google
I’ve dined at Arkhe multiple times in the past and have always enjoyed the food and overall experience enough to return. However, after my most recent visit, I sadly won’t be coming back—not because of the food, which was still excellent, but because of the extremely poor service.
We were a group of three, and one of my friends arrived a little later than the two of us due to looking for parking. By the time she arrived, the two of us had already been served our drinks. Despite waiting patiently for about 15 minutes and repeatedly trying to catch our waiter’s attention, she wasn’t acknowledged or offered a drinks menu until nearly 30 minutes after arriving—which is simply unacceptable.
We were also not provided with the food menu, and had to make another effort to flag down the waiter just to get one. Even then, trying to get their attention to actually place our order was unnecessarily difficult. For a restaurant with a high price point and strong reputation, this kind of inattentiveness is incredibly disappointing. I don’t expect perfect service, but I do expect basic professionalism and attention to guests—which were sorely lacking.
Adding to the frustration, our first starter was brought to the table without any cutlery. We waited another 10–15 minutes trying to get a waiter’s attention just to ask for it. Being served food with no utensils, and then waiting that long to fix it, is honestly ridiculous and unacceptable for any dining setting—let alone a restaurant of this calibre.
One moment that particularly stood out was when my friend, who was dining at Arkhe for the first time, asked how the steak was cooked. The waiter responded with, “Uh… what do you mean? On the fire?” in a tone that was both dismissive and embarrassing. While miscommunication can happen, there’s a respectful and courteous way to speak to customers—and this was not it.
The pacing of the meal was another issue. In previous visits, I appreciated how well-timed each course was. This time, there were delays of at least 30 minutes between each dish. Our meal ended up dragging on for more than three hours, which was excessive and completely unnecessary.
Even something as simple as asking for the dessert menu turned into another struggle to get the waitstaff’s attention.