Samantha Peterson
Google
Pros: great location (aside from the shootings). Amenities. Never saw a bug or rodent in my unit (though we were on the 12th floor)
As for everything else…let’s start at the beginning
It should’ve been a red flag that the leasing office was rude to us DURING the process of applying (we were also told that they were charging us an additional surprise expense for our unit because of “the view”—which was nice, until a high rise sprung up across from us soon after we moved in), but we liked what we were shown enough that it was easy to excuse it as one person who might be having a rough day
Moving day! They make a fuss about reserving the loading dock/freight elevator—except we pull up for my reservation and there’s a truck parked in the loading dock, blocking it entirely. No driver, no one around. I told the front desk & they said, “There’s nothing we can do.” You can’t check who had the reservation before me & contact them? Failing that, you can’t call a tow truck? “There’s nothing we can do”
We unload my uhaul around this abandoned truck, which was exhausting, but at least no one tried kicking us out. PSA: you don’t need a reservation for the dock. Anyone can open the garage door just by pressing the buttons on the inside & anyone with the latch permissions can get in. You won’t get in trouble for being there even if someone else has a reservation so do whatever you want
We get all our stuff up to our unit & discover that the fridge doesn’t work. Annoying because it’s not like it was a surprise that we were coming, but stuff happens! I can see that behind the fridge, the plug just isn’t in the outlet, but we can’t get to it ourselves. We put in a maintenance request. No response. We wait a few days. Go to the front desk. They can’t help
We finally got a hold of an employee who said, “You should just move the fridge out yourself and plug it in.”
Let me paint this picture for you: an Ava Noma employee looked at me, a pale chubby asthmatic corporate girlie, and my roommate, a 110lbs-sopping-wet twink, and told us to move a fridge. Hahahaha. It was a few more days before someone actually came in to get our fridge working
Despite all of that, we ended up staying over 2 years. More fun adventures were had:
-didn’t have a working mail key for 6 months
-phone call from the front desk that the gas company needed access to our unit to investigate an active gas leak, and when we asked if we should evacuate the answer was “I’m not sure. Maybe?”
-large dog got loose on our floor & when I went down to report it, the concierge just took my apartment # down & went back to her phone
-pool is basically never open
Some of this was just part of life, and I did enjoy some of living there—until 2 weeks before I moved out
I’m driving home from work on a Sat night at 10pm. I try to turn into the garage, but there’s a car already in the entrance. They come to me and apologize and say the door isn’t working. Nothing we try works, and now there’s traffic gathering on both sides of Pierce from people trying to enter
So I give the concierge a call (because 24/7 concierge is something else Ava Noma advertises). I explain the situation, and she says that familiar line: “There’s nothing we can do.”
“There’s a lot of people here blocking the road trying to get into the parking garage that we pay for,” I say politely. “We all need somewhere to put our cars tonight. Can you call someone from maintenance?”
“No, I can’t do anything about that.” And hangs up
Thankfully, someone else has the idea to open the “out” door from the inside, so we all drive in. But then I get to the inner door for residents. Same problem. I put an emergency maintenance request in, and maintenance says they’re on their way, but 40 min later I’m still sitting in my car with no help to be found. I paid for a guest spot so that I could go up to my apartment and go to bed
Despite everything else, I had generally ambivalent, even positive-leaning feelings towards Ava Noma before that. But there’s a HUGE pattern of unprofessionalism and neglect. Don’t live here.