Candice N.
Yelp
I wasn't going to leave this review (the owner actually asked me not to, which I will elaborate on below) but after thinking about it and reading other reviews, here it goes.
The owner made me cry today.
The second we walked into the store he was behaving erratically, telling us all about the four steps of ordering one of his sandwiches (he had a precise regimen of ordering that he expected us to follow). Then he was complaining about his 'ethnic friend Carlos' who has a food truck, that is never in the same place/always moving around, who sells Cuban sandwiches. One variety of sandwich in comparison to the many sandwiches offered at Avenue B Grocery. He was very frustrated by the fact that Carlos made some top 5 list of sandwiches in Austin, but not him, someone who's been in Austin forever, etc etc. He's yelling at us about how it's because of social media that Carlos won this recognition, and Carlos has 30k followers on Instagram. So I'm thinking to myself: "Well, if this sandwich is as good as people say it is, I'll leave this man a great review so people can hear/read about it on Yelp and come give him business - maybe then he'll get some recognition." All of this occurred before we've ordered our food. When we get the chance to speak, we tell him that my boyfriend has been to Avenue B before, but it was my first time, and that we were on our way to the UT/OU game in Dallas - it was at this point that he started being a little nice (emphasis on a little) presumably because he is a Longhorns fan.
After we paid, I took a quick photo inside, and got laid into. This man screamed at me. Apparently there is a sign on the outside of the establishment that says not to take photos inside. I didn't see it. Please forgive me, I am not perfect. I wouldn't have taken a photo had I seen the sign. I'm all about respecting someone's wishes as I would expect mine to be respected in return. I tried to explain that I write reviews for Yelp as a hobby and he had no interest. I apologized and we walked outside to sit on the benches waiting for our food.
When he came out to give us our sandwiches, I still had tears in my eyes. He asked me, "Are you upset?" I lied and said no because I didn't want any trouble. Then he started what sounded like a normal conversation but mid-sentence looked right at me and said, "Do not write a review." And I just said okay. Again, didn't want to set him off. It felt like he was on the verge of a total rampage and I was in his path.
I couldn't even eat my sandwich I was completely paralyzed with fear by his actions towards me. I was crying hysterically - the hyperventilating kind. I forced myself to open my sandwich because I didn't want him to see me not eating it and get even more upset with me. I'm embarrassed that he made me so emotional. I'm even getting upset writing this recounting the experience.
I'm completely torn and bothered by this experience. Clearly this man is hurting or might even be suffering from a mental disorder (as another review suggested), and that makes me feel incredibly sad for him. I hope it's not too late to get him some help if that is the case. And if it isn't the case and he's just a disgruntled old man... well, not much else I can say other than, don't take photos inside.