Kendra Winslow
Google
I’ve been a loyal customer of Avery Brewing for years, but my recent visit with my family, including my newborn baby, left me deeply disappointed.
During our meal, I went to change my baby in the women’s restroom and found the only changing table in unacceptable condition: it was covered in used wipes, a used diaper, paper towels, and was next to a bucket of cleaning chemicals. Given the state of the facility, I made the decision to change my baby discretely on the ground, on a sanitary pad, near our patio table and behind our stroller.
While doing this, the on-duty manager approached and told me I was not allowed to change my newborn baby there. I approached her again after I had finished the task and explained that I had checked the restroom first and even showed her a photo of the unsanitary conditions. She told me she didn’t care and that it was the rule, no diaper changes outside, apparently no matter the condition of the provided facilities. She also suggested my husband try the men’s room instead, which felt dismissive and unhelpful.
What was most upsetting wasn’t just the lack of a clean space to care for my child, but the complete lack of understanding or empathy from the manager. Her attitude completely undercut the excellent service we had received from our waiter. He earned the redemptive second star in this review.
As a parent and longtime customer, I expect better. We won’t be returning, and I hope Avery takes this feedback seriously, maintains cleaner facilities, and trains staff to support families with small children in a more respectful and reasonable way.