Baked by Melissa

I ordered cupcakes for pickup a week before my son’s birthday. I set the date for pickup at 6/22 at 7:30pm. I traveled from NJ to the city & when I arrived the store was closed. I waited a little while because I thought maybe someone was on a lunch break and it’s a small format store. Maybe they have one staff member. I called the store number but the company has only one phone for all stores. It went straight to voicemail… so I went back to Jersey to then plan my return Monday morning. Before doing so that morning, I spoke to a representative named Sara on their live chat/ website. She informed me the store closed due to their AC being broken… but no one called to inform me. She then told me the store will be open that day at 10am. I headed back to the city before work (I work in NJ mind you), just to find out the store is still closed. When I contacted live chat again, Sara said “before you disconnected on live chat I sent you an email stating the store was closed.” If I’m in a rush, and you have my order number, why didn’t you call me, once again? She then offers to send me order to another store. Now I’m traveling to union square in the heat for cupcakes. When I arrive, my cupcakes were sitting on the counter… it was one of the hottest days of the summer… it’s one thing to have great product, but it’s another to have amazing customer service & this was horrible service. I understand the stress of managing businesses, however, this isn’t a company that values their consumers. All I got was “sorry for the inconvenience.” After the insane journey I had. If you’re in the business of celebrating & holidays, please consider providing premium service. If you close your store, keep your consumers updated for their pickups & update your website information.

I wish I had a picture of the baked goods me and my family got! We were able to try a few flavors but the tie dye was our absolute favorite. Let’s just say not a single mini cupcake went to waste. I was licking my fingers by the end of the container. The size of the treats are perfect especially for a long day of walking and subway. We were craving a sweet treat and were welcomed in by one of the sweet employees. Lovely place right by Times Square so do go if you’re considering.

Soooo, I am truly struggling with this review. I don’t feel like I was misled, yet… I kind of do. The cupcakes were delivered and the packaging was amazing, top notch! I ordered these for my father’s 90th birthday party and really wanted to have something special. I wanted ‘mini’ cupcakes as I felt that it was an appropriate size for the age group we were entertaining. The cupcakes were decorated as advertised. Unfortunately they were minuscule, not mini… mini is bite size, these were Barbie bite size. I honestly wondered if I was supposed to add water to make them grow.. not lying. The box advertised that they were packed full of love and flavor, sadly, I tasted no love and flavor was good but not amazing. This is probably a shame on me and perhaps an east coast versus west coast thing, who knows… west coast mini cupcake is a bit more of a bite than what I expected. Kind of think there is a 6 year old living in New York named Melissa who is making a killing with her easy bake oven.

The options/variety is VERY limited. The pre-packed boxes are WAY OVER PRICED. The cupcakes are really expensive. 6 cupcakes for $13 and the are like an inch and a half each. Create your own option is not available and maybe with max 2 flavors. No seating. Not worth the hype. Overpriced.

Beautiful store the aesthetics drew me in. I did not make a purchase. But the staff were extremely friendly and the process seemed very simple. I definitely recommend this location for a birthday party or overall office pick me ups for the team.

Had the "mini" cupcakes shipped to us. I would not call these mini...they are more like micro mini. The cake was soft but because they are so small you only really taste frosting and garnish. The cupcakes were kind of sloppy and looked like a 6 year old decorated them. They are not awful by any means but I would not order again or send as a gift.

Super amazing little bites of goodness so much flavor in each bite and so beautiful. I love these. I would always buy them for my kids whenever I was there and bring them home. They even ship.

Always delicious! Limited selection towards the end of their day, but always a good choice to stop and grab a snack on the way to a Boradway show :)

One of my favorite cupcake spots ever!!!!!! I always order from here whenever it's one of my closest friend's birthday because the cupcakes are so adorable and delicious. I love their variety packs because I get to have a taste of their most popular cupcakes. They are sweet and perfect for any dessert occasion. The workers are also usually very friendly and give the best recommendations. Love the ambiance where it just smells like cupcakes upon entering. It's cute how they lay all the cupcakes out so you can see them visually. Food: 5/5 Service: 5/5 Ambiance: 5/5

The little cupcakes are absolutely amazing; a small piece of heaven in every bite! I wish I had purchased more. Cashier was very helpful in assisting me. The decor was beautiful and organized. I will definitely be back

If looking for vegan don't waste your time. They sale only in a 24 pack as is. No say so on portions and already pre- packaged.

Tasty desserts. However, the price is way too high for the size of the cupcakes. I am sure there are bakeries near by that you can accurately get real and normal sized cupcakes that come at a decent price.

I had first seen Baked by Melissa on social media a couple of years ago and had been wanting to visit. I was visiting New York with my family a couple of months ago and saw that Baked by Melissa was near our hotel so I knew for sure I had to make a stop here while I was in NYC! It was actually the first stop of our NYC trip! They weren't lying when they said bite-sized! These cupcakes have a circumference a tiny bit bigger than a quarter. I have a mini cupcake tin at home and these cupcakes seemed even tinier than that. I guess these are good if you're on a diet and need just a micro cheat dessert. I got a 6-pack of mini cupcakes that I split with my fam. They were good but they were also so tiny that I couldn't really savor the taste since it processes through my mouth and throat so fast LOL Overall, I'm just happy that I got to check this place off my bookmarked places to go.

I had been a fan for years of these little cupcakes, but they managed to lose me forever recently. For Mother's Day, I sent a box of cupcakes to my stepmom as a delicious treat from the east coast since we couldn't be together in person. The package didn't make it there in time, unfortunately, but I reached out to Baked by Melissa's on their site because I thought they would certainly make it right. How wrong I was. First their phone number for customer support just was a robot on repeat. Then I tried the online chat where I was able to get someone. She offered to refund the $47 for the cupcakes as a gift card and said I could buy more but would need to pay shipping again. I pushed back saying the order was never delivered so why would I pay for shipping twice? She basically told me, well it's your fault, and abruptly left the chat with no further contact. I was SHOCKED having spend hundreds of dollars here over the years. I know they're a little over priced, but I would think that would mean they really know how to treat their customers/ retain them. I am so disappointed. I ended up just filing a dispute with the credit card company, and I will sadly have to take my business elsewhere going forward to companies who prioritize their customers.

Small cute store on 7th & 38th. They have most of the popular kinds on display. Prices are same as other locations outside the city. The store has some pretty decorations too. I visit the store on we weekday evening's. It's never busy. I have been in and out within a minutes for my every trip. My toddler loves baked by melissa cup cakes. They are tiny, so it's not a huge amount of sugar if she eats one or two a day. The cakes stay good for a week after opening (if refrigerated). I have become a fan too. They have many variety of collections and comes in different counts. They can be ordered online too.

Someone sent me these last week. I had heard of the brand but never tried them before. I don't know what to say about the teeny tiny cupcake tops? I mean, they tasted ok. Not bad but certainly not great. I received like 45 or 50 of them or so. They were gone before I counted how many there were. Three of us inhaled them. There were many flavors such as cookies and cream, double fudge, tye dye, black/white etc. I would say they were all equally "good" I like to eat. No, I love to eat. At the same time, I am not a big sweets person. However, these little tiny top cupcake things are portioned for a 3 year old or someone on an extreme diet. I don't get it. I appreciate the person who sent me this and the thought. (They are not on Yelp) For me to say a sweets item is Itty bitty is saying something because I normally just want a couple bites anyway. I would never buy these for myself...or anyone. I don't know how much these cost but I imagine with delivery and coming out of NYC, this was no bargain. Maybe (hopefully) they sell regular size cupcakes. These mini cupcake tops are just silly.

When Baked by Melissa first started the first 5 years you always received fresh and delicious mini cupcakes. Quality- Service in their store and shipping was top notch. Today- shipping, slower and the price to ship is like fed ex overnight pricing. Taste- cupcakes are thawed out so if you don't eat same day you get they are little balls of mush. Orders that are shipped and either over 3 days late or never received- forget about it. They do NOT call you back if you ask for a call back and zero response from email. So call and wait until someone picks up. They will offer to reship and get in 5-7 days OR very quickly say, I can refund you. Take the refund, delete the number and find a new sweet treat to send. It's a new year and time to say "GOODBYE " to Baked by Melissa.

Love these cupcakes. A great idea for gift giving. On time delivery. Packed nicely with ice packs. Great service.

Baked by Melissa @ 7th Ave is near the subway station. If you're not familiar with these tiny delights I'm here to show you every location. I'm typically (pre-Covid) all over Manhattan. This location is near a lot of my shopping enjoyment plus easy access from the subway. I can't resist stopping for a treat. I'm posting some of my favorite treats. I don't splurge with these very often. I usually get a two pack these days. I've got to give the owner/creator of these gems credit. She's developed a one of a kind sweet. I hope she is successful keeping her numerous locations open. They do fit in with the take out trend. You can order on line and have them shipped too! That's my favorite way to purchase Baked by Melissa as gifts for my out of state friends!

Love baked by melissa. Cupcakes are tasty and portions are perfect. Just wished they offered individuals

I was ecstatic to finally try these cupcakes! I had been thinking of ordering them online but shipping is ridiculous. Needless to say, I'm glad I didn't splurge on the shipping and I wish I hadn't wasted the $20 we did when we got there. When in store, you can't pick and choose (we were told we could do this online and have it shipped to us ). They come prepackaged with whatever flavors they put together. They're teeny tiny bit-sized, which would be fine if I could choose which ones I got. But the flavors we got were mediocre. Most of them tasted the same as the others (not much distinction). That being said, they're well-baked, super moist, and a balance of cake and icing. But I don't plan on coming back .... I'll stick with Magnolia Bakery.

I bought a Christmas mini cupcake box and the cupcakes didn't taste how they looked. The cupcakes had zero flavor including the chocolate ones.

The store was 1 hour 15 minutes late to open ( after agent 1st claimed they just spoke to store, then that store would be 1 hour late) When the store worker came, he did not have the courtesy of letting me in, and left waiting outside in cold weather. Thats in the one of the most touristy spots in new york. Thank you bbm, for ruining,a birthday for me!!!

These bite sized cupcakes are really delicious! This Baked by Melissa location had a large selection of cupcake flavors to choose from. I really enjoyed the fresh, soft, melt-in-your-mouth taste of these little goodies. I visited the shop late at night with my friend and purchased the dozen cupcakes to-go after waiting in a short line. The shop is takeout and had no seating area so there was no option to eat the cupcakes there. The cupcakes were packaged neatly in a box. The staff was patient, nice, and helpful. I do find the price to be expensive for these tiny cupcakes but they are really individually made with great detail and care so it's worth the price. The Tie-Dye is my all-time favorite!

What a cute little cupcake shop! So many different unique flavors to pick from, and it is such a brilliant idea to sell mini cupcakes so you can try more than one, or two, or three...(neither denying not confirming that I definitely had more than that ;)) I was surprised how delicious all vegan options were, I couldn't even tell that they were the "regular" ones. It is definitely a must if you are in NYC!

Yummy cupcakes and nice staff. A big assortment of flavors. Needed a table to too to sit real quick and eat them, but otherwise, great concept.

I walked in the rain just for these cupcakes and I ended up finding a short piece of hair on a cupcake, we threw the whole thing out. Took me awhile to write this review because I was mad, it was also my son's bday!!! This was the only desert because he wanted to something with different flavors. I'm going to need these folks to wear hair nets, cmon.

My husband and I stopped here briefly since we noticed a sign that said "vegan" cupcakes. We went in and learned that they were the only one of this chain that carries vegan cupcakes. They have regular ones as well plus they make party packs for special occasions such as graduations. The vegan cupcakes are made with almond milk and a substitute ingredient is used for eggs. We were permitted to sample one of our choice since they came in only 6 flavors. My husband had a peanut butter and I had a chocolate chip one. They were basically only 1 bite. Cost for these cupcakes is $3.00 each. The others you can get 2 for close to $3.00. While they were good still that seems so little for what you are spending. Nevertheless as with everything vegan prepare to spend more if you prefer that type. They do not permit sampling of the regular cupcakes so you would have to purchase it and take your chances. The morsel was just enough to satisfy our sweet tooth. I inquired about transporting it and was told that without refrigeration they would only last a day. So much for bringing one home with me. Baked by Melissa is a chain dessert shop you would find all over the city. It is very small but carries a wide assortment.

We like these bite size cupcakes ! Saw Melissa on GMA . Mail order makes them pricey , but I do occasionally send them as a gift & I do get positive feedback . Love the special seasonal flavors . They are at JFK and have a few locations in Manhattan. Check it out !

If it were full of crap semi-incomplete products with no real imagination, it'd be Half-Baked By Melissa. Cute little bakeshop right in the heart of Midtown Manhattan as part of a bunch of other businesses and definitely one which you will enjoy if you like bakeries. I'm not really into them but most people are in New York, the city is full of them, and this one doesn't get a lot of love but it deserves love.

Very friendly service. I got a variety pack and enjoyed all the ones I tried so far. Were they the most amazing, no, but they were really good and I would go back again.

My niece received her cupcakes on time but my nephew did not. Not possible to reach any live human on the phone.

I went in to get a happy birthday greatest of all time 25 cupcake box. The staff member was so efficient and nice. I went in and since no one was there, i was assisted immediately. It took less than 2 minutes to get everything i needed.

Great execution. Great service. Great packaging. Perfect delivery. I'm in Chicago and wife and daughter were staying at the W in Times Square. Using Yelp, I ordered and delivered cupcakes to their hotel and room and it was flawless. I was even able to pick the exact time of delivery. They said the packaging was awesome and cupcakes incredible.

I wish they had more vegan options! I used to order these cupcakes year, but am bummed out that they rarely come out with new flavors for vegans and therefore have started ordering elsewhere.

Awful online experience. Open and willing to take my money for purchases. But when wanting to modify an order it's impossible and they did nothing for me.Poor communication and rope responses to simple requests. Poor business model and not helpful to assist customers. I've never encountered a business that didn't try to attempt to remedy a simple request to satisfy a customer. Simple request? Change the flavor of an order I made within hours after order. I emailed several times since it states on their site they don't operate sat-sun. Never got a response from them until near end of business day Monday. By then it was "too late" to modify an order. They lost a customer.

I was in NYC for Marathon weekend and looking to stuff my face with everything sweet after the race. To be honest, this place wasn't on my radar, but my cousin knew the area better than me so we opted to go here on Monday after the race. I do really like places that have smaller "sample-size" offerings so that a pig like me can taste as many options as possible! So I ordered 6 mini cupcakes and my cousin and I ate them across the street at Starbucks (I got a hot cocoa at Sbux, so we were patrons there as well...don't want people to think we just sat in Sbux without making a purchase!) Overall, the cupcakes were good and moist (with the exception of the one vegan cupcake that I got...super dry; don't recommend unless you are vegan). My favorite was the Halloween cupcake. The pink frosting one looked good, but something about it tasted cheap (maybe the icing?). All told, I enjoyed it at the time, but later on, I got many other sweet treats (Magnolia Bakery, Juniors Cheesecake) and I don't think this place stacks up with the rest of them. It's good and all, but I'm chalking it up as a 3 star, "average" review. Also, I was disappointed there were no restrooms or seating in this particular location (hence why we had to go to Sbux). All told, not sure I'd head back here, but it's good if you're specifically looking for cupcakes.

Had these cute little cupcakes from baked by melissa and they were so good. They were bought for a kids party and not one was left. They are vanilla cupcakes with food coloring :) it just so happened to be during Pride so it was a cool coincidence.

Are these the most amazing cupcakes you'll ever have? Maybe? Maybe not. That's also not why you come to Baked by Melissa. I love the convenience, the latest and greatest ($28$) pack is easy for a grab and go- the packaging is perfect for long trip on a plane or train and the cupcakes are ALWAYS fresh and moist. I can't stand it when I purchase expensive desserts and they are dry and smashed by the time I show up. I'll always support this company because they make it easy to transport and because it's always a crowd pleaser. I also like how fun it is to try new flavors!

Sooo, sooo, sooo good. I don't even like cupcakes, but I do like Baked by Melissa. A student of mine bought me half a dozen to celebrate and thank me for the end of our semesterl (My students are sooo amazing, and I love them.) FYI: I highly recommend the oreo one, the tie dye one, and the red velvet one. It's sugary, sweet as hello, and delicious if you have a sweet tooth. It's sinfully addictive. :)

I was gifted the Latest and Greatest cupcakes and was extremely impressed! The packaging was soo adorable and really put such a smile on my face!! This is literally the cutest idea! The cupcakes were delicious and I love the variety! I will definitely be using this company in the future and you should too!

Came here on my walk to the LIRR yesterday around noon. They had a sign outside for a free taste of their new vegan cupcakes. I went in and got a free sample of my choosing of a whole cupcake (which is tiny btw - at least they didn't cut them into smaller pieces haha). I tried their strawberry flavor as there were only two (2) pieces left. I enjoyed it thoroughly and liked that its base was almond milk. I bought a pack of their vegan cupcakes for the office. Everyone enjoyed the various flavors. They had cookie-dough, tye-dye, chocolate cupcakes with black or white frosting, peanut butter, and strawberry flavors in the vegan option. The pack of 24 cost $42.00. Quite a hefty fare, but they were an indulgence. I don't think I plan to return anytime soon because I need to focus on my fitness goals, but it was a yummy treat, the venue was clean, and the service was great. Happy eats!

This place has the cutest cupcakes! The store is pretty small and it's mostly for customers who come in and out with cupcakes. It's super bright and the cupcake cases are well light (even at night), so looking at the flavors aren't that difficult. There are a LOT of different flavors of cupcakes. Some of the special ones are tie-dye, psychdelic snowcap, rainbow cookie... they also have likited edition flavors too like "electric tie-dye" and "spring fling". My husband and I tried the red velvet and dark chocolate and the cake itself was very moist. The frosting to cake ratio (in my opinion) isn't the best; it seems like there is more frosting than the cake needs, but they're also super small so can't complain. Each individual cupcake is $1.25 and they have options where you can buy them in dozens or more. I honestly think this place is popular more so because of the novelty of the tiny cupcake idea. The flavors and taste itself isn't outstanding. Still a good place to check out!

As I am planning our Thanksgiving meal, I know that I will be cooking all day Wednesday and Thursday. I am a good cook, but I am not a baker by any means. I usually do a huge table spread of sugary goodness after everyone has settled down after the big meal, with coffee and tea of course. Each year my husband will stop by Baked by Melissa to pick up a 25 variety pack of mini cupcakes. I absolutely adore these cute, pretty, moist and tasty cupcakes, each a different flavor in the pack for all your individual guests; different palettes. It is always a big hit with the little ones. You hear them saying oh and ah as they have a hard time choosing which one they want to eat. Here are some of the flavors available: Cookie Dough Chocolate Chip Pancake Cinnamon Marshmallow Mint Cookie Tie-Dye (popular) Triple Chocolate Fudge These cupcakes are sold in packs of 25 or 50. They always offer special seasonal flavors. You can also build your own pack. These are bite size so you can eat 2-5 without feeling guilty.

It's a gimmick, ya'll! I still had to try it. People tend to think tiny things are cute...so this place capitalized on that. Well played! LOL If you're looking to portion the hell out of your dessert...come through!!! LOL These cupcakes are no larger than a quarter. I'm not even exaggerating! It's cool if you're getting it as a gift from someone, and it's all for you...but if you're trying to supply a party...that's another story. These suckers are so small, you can't really taste them. They're gourmet EZ Bake oven cupcakes. The prices are crazy...but again...it's a gimmick. Walk up two blocks, and you'll find yourself a Crumbs where one HUGE cupcake is about $5 vs the 25 BITE SIZED pack for a whopping $32!! They're cute, they taste alright...it's a healthier portion...and they do have gluten free. I guess that's the up-side. Down-side -- over priced and tiny. I recommend this place just to try it out...Just try it and see if it can be an ongoing thing for you. For me...I'm good. I go about 2x a yr or so...

My friend surprised me with a mini cupcake on her recent trip to New York. She gave me the tie dye, which is their signature flavor. It's basically a bite-sized vanilla cupcake with vanilla frosting and rainbow sugar crystals on top. It's so tiny and looks like those tie dyed t-shirts LOL. Although it was a little dry and the icing was melted by the time I got it, it was still enjoyable. It makes for a nice edible souvenir because of the cuteness factor. I wouldn't mind trying their other flavors since they have so many!

Baked by Melissa is a chain that sells mini bite size cupcakes. Yes, the cupcakes are very rich and delicious, but this is basically an overpriced novelty item. They are not any different than other cupcakes except for the size. The cupcakes are sold in several variety packs of 25 mini cupcakes starting at $28.00 - that's over $1.00 per bite. I recommend the "Latest and Greatest" pack which contains a nice mix of classic favors, flavors of the month, and seasonal flavors. I actually ate an entire pack by myself. Some of the flavors they offered include red velvet, cookie dough, peanut butter and jelly, snickerdoodle, caramel, carrot cake, chocolate cheesecake, mint cookie and more.

I can't base this review off of how these cupcakes tasted because I got a variety pack as a gift. It took me about 10 mins to narrow down what box I was going to get for my friends birthday at work. This review is solely based on customer service. The workers were very helpful and efficient. They helped me pick out the perfect gift with time to spare on my lunch break hahah! I'll update my review when I try the cupcakes!

Friendly staff to go along with the happy treats! You can never go wrong with the mini bite sized goodies from Baked by Melissa. I look forward to them every trip to NY!

Solid cupcakes. Lots of options but you can't pick individual ones and make your own pack. That would be nice since there are so many options that sounds great. Great overall.

Great cupcakes, terrible customer service. Went to this location last night at around 7:30 and let me tell you that the lady at the counter isn't friendly at all. She gave us an attitude as we came in, was very rude as to how she answered my question. I would have thought this was her normal self but funny thing is that as we walked out, another customer walked in. She greeted the guest and her attitude towards him was completely different. We never did anything wrong her attitude was bad even as we had just stepped in. Us being Spanish the other customer being white might've been the issue.

Been wanting to try these cupcakes for a while and was super excited when I saw that they came in a gluten free version! I got a box of 12 for about $10. Flavors were interesting and my favorite was the caramel one but overall - not what I expected. The cupcakes were moist and too sweet for my taste. After eating two I was ready to swear off sugar. The flavor combinations were interesting but just not my thing. I don't have much of a sweet tooth and like my pastries fluffy not moist. The store is super cute and it's defiantly a neat concept but not a good march for my cup of tea.

I normally purchase a lot of these tasty goodies at the Union Square park location and that place always has really fresh stuff. Unfortunately this 7th avenue location is dreadful. On my way to 8th avenue bus terminal I got a batch of these goodies only to get home and find that the dozen I picked of my favs was all stale; gross! I took the loss and just put them in the garbage, lesson learned. I'd skip this location because I personally am not about to try this spot again and get crappy overpriced cakes. I'm a huge fan of this business too but I'll never stop by this location ever again.

There's nothing spectacular about these cupcakes. Sure, they're miniature and convenient if you wanna pop a couple in your mouth while walking down the street, but it'll cost you $1+ per bite. You can eat 4-5 of them without even blinking, so it gets expensive fast, even at NYC standards. Maybe spending $24 on the equivalent of 3 normal sized cupcakes is perfectly fine by you, but would you go out of your way to pay for mediocre desserts? Not saying they're bad desserts, they're just..... basic... Would you pay $1 for samples at Costco? Didn't think so... so go get yourself a tall, Half-Caff, Soy Latte At 120 Degrees from Starbucks instead...

Every time I'm in New York, I love making a stop at Baked by Melissa! First for the positive - excellent variety of cupcake flavors and the perfect bite-size so that you don't feel guilty! They even have vegan options. Now for the downer: The reason for the two out of five stars is for the terrible customer service by the man that was working behind the counter. The store wasn't even busy but he proceeded to tell us to hurry up and even motioned with his hand. If I wasn't with my mother, I would've walked out and gone to a different location. Next time, I'll avoid this store if he is working there.

Ordered cupcakes by delivery as a surprise for my sis. Having a "give thanks" option where an amount was donated to a local charity was a nice touch and one that I really enjoyed being able to select. The delivery was quick and efficient, and yes you're paying a premium price, but you are getting a premium product. She loved the packaging, and of course the seasonal cupcakes. Go for the seasonal stuff! The classics are classic... but if you can only get those adorable sesame street ones this month? Too cute to pass up

Decent price and cute and mini that it's a good one bite. You can try a few flavours without killing your diet or getting too full. Lots of colouring and sugar so not my type but many of my friends love it. The staff working there said he's favourite one is the sprinkle. The new item right now is marshmallow. My friend likes the rainbow cupcake. Lots of location but this is a decent one too. Small as usual so no seats or anything it's all to go. Walkable to so bus stops and subway lines too. You can buy $1 for one or $6 for a box of six or a bigger box too. Seems like there's delivery too. They also sells macaroons but I'd say the cupcakes are more worth it.