Tiffany C.
Yelp
We checked out Bar Issi, the new restaurant at The Thompson Hotel. We were super excited to try it since it came highly recommended, but unfortunately, we left very disappointed.
We arrived about 15 minutes before our reservation and were directed to the bar. Both bartenders (one being Nick) were extremely nice and attentive (great first impression)! At 4:35 p.m., when our reservation time arrived, we were seated. However, no server approached our table. After waiting until 4:50, we finally waved down Nick, who kindly came over, apologized on behalf of the staff, and took our order himself. He truly went above and beyond, even serving us additional drinks.
We noticed Nick speak to the manager, who then spoke to the server assigned to us. Yet, she never introduced herself, never apologized, and barely acknowledged us. (She had brown hair pulled back in a ponytail, but that's all we know.) When our food arrived, it was good, but the service remained unacceptable. The server came by briefly but still didn't apologize once.
What bothered us most was the manager's (bald man) response, or rather, lack of one. Even after being made aware of the situation, he never approached us or offered an apology. Instead, he seemed more concerned about how the napkins looked on the tables. To make matters worse, we saw another party seated after us who received immediate and attentive service from the same server. Why were we treated differently? We are paying customers too!!!
Because of this, our server (the woman with the brown ponytail) did not deserve a tip. Instead, we gave Nick over 30%!! He was the only one who showed genuine care and professionalism!!!!
Unfortunately, we will not be returning, nor will we recommend this restaurant to family or friends. Management, do better!!!!! A great restaurant is defined not only by its food but also by its service and on that front, Bar Issi failed!!!