W C.
Yelp
We met up with some friends whom we haven't seen in forever on Sunday morning here. We pretty much spent most of the day at this place, having a great time, ordering food and drinks, and were all set to give it five stars since everything was pretty much perfect. Then we ordered from "Bartlett House embers" and the experience quickly soured.
To start: aesthetics. This place is stunningly beautiful and the integrity of the simple decor speaks volumes. The brick is lovely and the structure itself screams Hudson Valley charm; it's clear that a loving hand restored this place and we admire their decision to keep it classy.
The ordering system isn't the most streamlined because you start at the register and then have to wait at the end station to get your coffees. The problem is that several people are waiting there, and it's right by the front entrance, so the space gets jammed. That said, every staff person we encountered inside was kind, quick, and seemed genuinely content to be working there.
Food is delicious! Our friend had preordered some baked goods, which was lucky because many of them had already sold out by the time that we arrived. The pistachio croissant is INCROYABLE. Le WOW--possibly the best one that we've ever had and puts our (former) favorite at Common Bond in Houston to shame. The chocolate chip cookie is also pretty good and the blueberry muffin is fine but usual. We enjoyed our frittata plate (tbh one of us thought it was only OK but he didn't eat it right away), and tried a bite of our friend's veggie quesadillas, which we loved. Cold brews are standard.
THEN. We spent so much time there catching up that it was already lunch, so we wanted to try something from the Argentinian grill that had recently been fired up. We got two orders of the "Shaved Leg of Lamb," which with tax and tip came to almost $60. Fine, no problem, we eat a fair amount of lamb and we know it's pricey. But here's the description on the menu: "Chimichurri, herb salad." When one of us went to pick up the dishes, 1) The lamb was NOT shaved, it was rather thickly cut, and 2) There was nothing in the to-go container except the lamb with the chimichurri on it. When she asked about the herb salad, the young girl they had handing out the food pointed to the chimichurri and said that that was it. One of us politely explained that it wasn't and at that point the female chef who had overheard our conversation took the dishes, grabbed fistfuls of herbs from a container, and angrily threw those over the lamb. Didn't say a word! Wow, SUPERB customer service. Listen, we're not expecting a Michelin-star herb salad here, but we just gave you a decent tip and YOUR OWN MENU has it on there, so there's no reason to get all huffy and puffy with your CUSTOMER WHO IS GIVING YOU MONEY when she simply asks about what should be provided for THIRTY DOLLARS a pop. Re. the dish itself, the lamb was OK, a bit dry and overcooked, but the chimichurri was zippy and nicely spicy. The randomly throw-on herbs--ahem, "herb salad"--really went a loooooooong way, so great plating!!!!!!
OK, long review, oopsa daisy. We want to emphasize that our experience with Bartlett House itself was nearly flawless and we will be thrilled to come back again next time we're in the area. Our advice: stick to them and stay away from the overpriced and underdelivering grill. (BTW, as Texans we can assure you that if you sit outside when the grill is going, you will inevitably end up smelling like smoke--clothes, hair, etc--which not everybody might be going for as their Sunday morning vibe.)