Darlene B.
Yelp
Good Evening David -
This review is in response to your response to Kynitra's review in which I was a part of the group of 5 on last Saturday. First, Yelp is here for a reason. Customers/Patrons are allowed to express their feelings, good or bad, on their experience at a particular venue, restaurant, person, etc. To me, to whomever the review was directed towards should take that opportunity to first apologize then try to make right whatever happened. I understand as a business owner, a bad review can tarnish your reputation in some way but there is always a way to come back and make it better. In this instance, you didn't do that. What a shame. Instead of giving an apology, the first thing you said was "Kynitra, please do not come back". Although you have every right to who you want in and out of your establishment, the rest of your response to her did not prompt this type of behavior from you. As stated before, I was there and witnessed your bar back's unprofessionalism, rude behavior. Unacceptable! To comment on some of the things you said in your response about a video, I would like to know what video you were looking at because the BARTENDER was not involved at the time and didn't even come over. This all happened somewhere between 6:40 and 7:15pm so check that video and come back with some accurate information and not that lie about the bartender was helping a customer when he wasn't being addressed, it was the bar back who was picking mint or basil. Also a manager never came over to address anything ever not even after your rude bar back began yelling at us after he says that he didn't hear one of the ladies, who I was sitting next to say EXCUSE ME AT LEAST 5 TIMES! I was right there looking at him and he gave a "side eye" but didn't turn his attention to her. He kept picking the mint/basil. It was then when someone else, in a louder voice, said excuse me that made him turn around and act a fool. Let me add, I personally didn't have a bad experience upon arriving, the bartender was great to me but my drink didn't taste too good but I didn't complain to him. I simply took a few sips and then asked for some water. It was what happened afterwards that was very shocking. Thereafter, another person in our party POLITELY spoke with the manager OUTSIDE. Even after they spoke, he came back in and didn't even address the situation with an apology. Three of us still stayed for a few minutes more. Upon walking out, the manager still didn't address us to offer an apology. If and when you look at the real video, you will see how wrong you are! It's sad that I have to post this but YOU have to be called out and people need to see YOUR HORRIBLE RESPONSE. This will not go unnoticed! Viewers, please see the response on Kynitra's latest review.