Matilda M.
Yelp
I've been to benbow room a few times now and have usually had a great time. Tonight though, I had a horrific experience.
I recently turned 21 and went out again with a friend that tuned 21 today. We sat inside and when my friend went to order a drink he was declined due to having a vertical ID. He then came back over to our table to tell us that they won't accept vertical ID's, and as he was telling us the bartender that declined him proceeded to come to our table and scream "you guys need to get the f--- out of here. It's not me, it's management, we cannot accept vertical IDs." I understand that she didn't want to get in trouble by serving us and that totally makes sense, but the immediate rudeness and the disrespect we were met with started to make me shake. We had no clue this was a rule, especially since I had been there a month before. I had just ordered food and was hoping to wait for it but she would not let us wait for our food. As I started to pack up with my friends she screamed from the bar "they aren't f-----g" leaving!!!" It was very unsettling because it seemed like the bartender herself was drunk.
Not only did this happen, but I went to the bathroom right after this encounter (before I exited the establishment) to calm my nerves and go to the bathroom. The bartender also happened to be in one of the bathroom stalls when I went in and once she left the stall she was in she proceeded to NOT wash her hands and leave. It was disgusting, and provided yet another reason to make me NEVER want to visit this establishment again. I would not trust this bartender with my drinks.
If this woman had approached us calmly or politely I would've had no problem at all, but she approached us by swearing and being verbally agressive to the extreme. I have never written a yelp review but after this encounter, I could not hold back. Please do not visit this establishment, you will be met with incredibly unkind staff who don't wash their hands after they go to the bathroom.