Ahmad Nashif
Google
Really wish you could provide half stars here. We came to Benny's Chop House after hearing the rave reviews surrounding Chicago's famed steakhouses. Visiting from out of town, we knew we needed to stop by and pay a visit.
Unfortunately, our experience did not start well. We were immediately seated following a reservation, having taken an Uber to the restaurant. The valet cost is $15, not including tip. Once seated, our waiter asked if we would like anything to drink and we opted for water to begin with. We received near radio silence thereafter. The waiter never returned, opting to assist the tables around us. We waited for nearly half an hour to place our orders and drinks, to no avail from the original waiter. Though once we complained the service improved tremendously, it definitely left a sour taste in our mouths. Pro-tip to all restaurants out there, though we may not drink alcohol nor always "dress the part", we definitely expect the same level of service and courtesy as all other guests. In particular at a steakhouse where the prices are higher.
The food itself, specifically the steak, is good. Not the best steak we've ever had, but I can see why Benny's has a renown reputation. The sides were a bit underwhelming, we opted for the mac & cheese and truffle fries.
Huge shoutout to our waitress who replaced the original gentleman for trying to ensure our evening out was memorable, she was extremely polite and on-point with recommendations and our needs. The restaurant also threw in a free dessert in an attempt to placate our experience, but again it's very difficult to climb out of a poor experience from the get-go.