Birch Coffee

Their biscuits looked amazing and sucked me in, and I was anticipating something very tasty but because they serve them cold a cold biscuit is still cold biscuit. The barista described the coffee notes is being fruity, but there’s clearly no fruity notes in the Ethiopian. I love that the bathroom is unlocked and clean. The book nook is awesome.

Amazing coffee. Great vibes / setting. Only feedback for owners: Weekend staff needs an attitude check. 5 min before close, I pay for an espresso. But because they’re *about* to close, they can’t give me the coffee in a ceramic cup. Guys, I know you want to go home but it’s still business hours and you’re serving a customer. Don’t be entitled. Anyway, after I begged, he said “fine I’ll get you your ceramic cup…”. Cool bro, thanks, have a great weekend! Anyway the coffee is too good so I’ll be back but probably not 5 minutes before close.

LOVE the staff. The coffee’s very good. Love the lending library, too. My only knock is maybe they are TOO GOOD. I’m talking specifically about this location btw. It’s hard to drink at other places now. It’s like how Prince’s ex said it was hard to date after Prince cause Prince was PRINCE. Anyways, I really like that Espresso Tonic.

Let me start off that the coffee is excellent. It’s the best coffee shop on the UWS and it’s not close. I’ve been a patron here for about 2 or 3 years. I visit daily. It adds delight to my day. Over the last few months, I’ve noticed that there is low grade misery on the faces of the staff here. So much so that there has been a turn over in employees. No one wants to stay here. My feedback for the leaders at Birch is your coffee is good but don’t forget your people are what make it an experience. And I’d posit that you’re not treating your staff in a way that fosters a positive work experience, so they end up quitting. I recognize that you want an exit that leads to a size-able financial return. But at what cost? To be another Starbucks? I encourage you to foster a better culture that’s employee focused. I’m not aware of the leadership at this location but I can tell you it’s not the right fit. Also, protect JJ, Joe and Milo at all costs. If they leave, I’m not sure I can stick around. Stop moving the tables around, it’s dumb. Good businesses make money. Excellent businesses make a difference.

I like to order my coffee/croissant online through the Odeko app. It’s a very convenient pick up service. But often they forget to put a plain croissant in the App. I came there today and said that I couldn’t order a plain croissant through the App since they didn’t put it there . I expected them to do it right away - they usually do it. But today i was told to go and wait in line in order to buy it. I was very surprised. Their service is normally good. I left the shop and went to a different coffee shop to get what I wanted.

Lovely cafe to work in. Super nice folks here and delicious drinks! We loved the blueberry matcha latte :)

Really nice coffee shop. Delicious espresso blend. Friendly staff willing to talk coffee!

Great coffee on the Upper West Side. Their drip coffee and their espresso are both well above average, and they make excellent lattes with a variety of different non-dairy milk options for those who prefer non-dairy. The Birch coffee on Columbus Avenue is a good place to grab a cup of coffee to go, or to sit and read or relax, as long as you can find a seat. It is often crowded and difficult to find good seating. It is not the best place to study, as finding a seat is unreliable and outlets and Wifi are sparse. If you do find a seat at one of the desks available, it is a nice place to get book studying done.