Shannon Benjamin
Google
I’m a frequent guest at Graton Resort & Casino and have regularly visited Boathouse Sushi over the past year. I’ve always loved the food and remained respectful during every visit. However, my recent experience left me shocked and disappointed.
After raising a concern with management about ongoing rude behavior from one of the bartenders, I returned with my casino host—only to be refused service. The HR manager told me I was “not welcome” and claimed there was video evidence of me doing something wrong. When I calmly asked to see the footage or discuss the issue, I was dismissed on the spot with the words, “She’s not open to talking—I’m not dealing with this.”
To be clear, I’ve never caused a scene, never raised my voice, and never even ordered an alcoholic beverage at this restaurant. I was treated with abrupt hostility and offered no explanation or opportunity to understand what I was being accused of. It felt personal and deeply unfair.
This was not the Graton experience I’ve come to know and respect. I hope Boathouse Sushi management reflects on how they handle customer concerns—especially when the guest has shown nothing but loyalty and respect.