Kevin
Google
I never write reviews for restaurants, but my experience dining here last night was so bad in all dimensions that I have to write one.
Based on our experience, we wouldn’t recommend this to anyone, especially given the price tag ($391 euro for 2ppl, or $276 without wine)
TL;DR, service was really slow (despite only 3 tables with diners in the whole restaurant), staff doesn’t seem to care or have any passion for the job, pushy upselling of menu items, Jose Gordon Selection steak cut was so chewy we didn’t even finish half of it, some food hygenie issues with packing food togo. I’m surprised my experience is so different from the positive reviews and the world’s best steakhouses ranking.
More details:
My wife and I dined at 8:15pm on a Monday evening, we were surprised only two other tables had diners, and no other customer arrived through our entire meal.
Here’s all that went wrong:
1. The wine menu was not given to us until we already ordered food even though we asked for it multiple times. Then it took another 10+ minutes for our wine bottle to arrive, long after our first appetizer was already served.
2. Another reviewer mentioned the waiters strongly pushed you to order more expensive menu options, and we felt the same way. We asked for the premium ox cut ($140/kg), but the waiter insisted that we get the Jose Gordon selection($170/kg) as the ‘premium ox cut’ was from the ‘worst part of the cow’, and the Jose Gordon selection was much more tender and even aged longer. After we told the waiter we are ok with the premium ox cut, they even brought the sommelier over to try to convince us again which I was surprised by. We trusted them and went with the Jose Gordon selection, which ended up being one of the chewiest steaks I ever had (more on that later). The sommelier also upsold us on the wines, I asked for wine recommendations up to 100 euros, and all the wines he recommended were 130-150+.
3. Onto the meal itself. We ordered the steak tartar, carpaccio, 1.3kg of the Jose Gordon selection cut, and the peppers. The tartar and carpaccio were decent, but nothing special warranting the 2x price tag. However the steak was actually worse than other steaks we’ve had in Spain despite the 3x price tag. I found it odd they had the sommelier serve and cut our steak, are there no other staff members? The steak itself was so tough and chewy, it was a jaw workout with each bite. We thought maybe it’s just a specific piece of the meat like that, but we tried all different pieces of the steak, cut it different ways, and it was the same texture. We also didn’t taste anything special from the steak itself, no intense ox flavor. By the end of the meal our jaws were sore, and we didn’t finish half the steak. If this is how the Jose Gordon selection cut is, I can’t even imagine what the ‘premium ox cut’ would be like.
4. At the end of the meal, we had 2 plates of leftovers, the steak and the peppers. When we asked for our leftovers to go, the waitress took our plate of meat and stacked the bottom of the plate of peppers which was sitting on the table directly on top of our meat. This is very unhygienic, and when we pointed it out, they didn’t know it was wrong. Then they packed the peppers with olive oil and the meat together in the same to go container!! Now the meat is sitting soaked in olive oil and mixing flavors with the peppers. Clearly haven’t had any hospitality training.
5. The final insult was asking for the bill. We asked twice, and after 20 minutes of waiting (why is service so slow if there are only 3 tables total dining), we got fed up and went upstairs to the cash register to find someone to pay. When we got there we saw the floor manager walking out the door, get into a car and drive away. In all my years of dining I’ve never seen the manager leave while guests and waiters were still there. Perhaps it was because Jose Gordon wasn’t there that day to supervise, but there was a clear lack of passion and care from the staff that reflected in our dining experience.