Sunny A.
Yelp
Here is my letter to management after I made the grave mistake of giving them another chance.
To, Whoever cares....enough!
There was a time a while back I considered a franchise option for BonChon. I was impressed by the quality, food and ambience. However, after repeatedly having bad dine in experiences, I kept ordering the wings as takeout. Yesterday I made the grave mistake of taking a date to BonChon. The worst decision of my life.
I ordered the Boneless chicken wings and returned them TWICE, finally ended up not eating at all. The quality, presentation and temperature were all off. Food is supposed to look good and piping hot, mine looked over breaded, burnt (BURNT, not double fried) and sauce was coated by a 4 year old
I had to remind the server to provide us with the coleslaw and the raddish. He informed be BonChon is now so cheap, they offer you a choice of only 1. I cannot believe how far you have sunk
Ordered the Taekbokki, its supposed to have melted cheese. They literally had cheese sprinkled on top, like shredded cheese not melted. It was disgusting.
I was a customer of takeout a few times a year (bad dine in experiences: untrained staff, bad food presentation/quality, dirty plates and glasses), BUT NOW, even the food is rotten quality wise.
It's just overall disappointing that this location offers absolute trash off a service, bad food (not cooked well, not hot on arrival, cheese isnt melted ffs), staff forgets to provide the coleslaw and raddish, has to be informed, delays it by 15 minutes, and finally arrives with a tiny cup. What is wrong with you people?
The boneless wings are over breaded, as a customer, its blatantly obvious quality has taken a back seat. I am disgusted with your overall service and quality of food, enough to send this to management in hopes there is light at the end of the tunnel for your establishment.
As for me, please, dont bother with a coupon, or any courtesy which would be no more than a formality at this point. You cannot pay me enough to go back to a bonchon location EVER.
I had to remind the server to provide us with the coleslaw and the radish. He informed be BonChon is now so cheap, they offer you a choice of only 1. I cannot believe how far you have sunk coleslaw and reddish, has to be informed, delays it by 15 minutes, and finally arrives with a tiny cup. What is wrong with you people?
I'm Out!
Sunny