Brian K.
Yelp
1. Location and Accessibility
* Proximity to Local Attractions, Landmarks, or Business Districts
o This ranch is in a great location, there is easy access to both Redmon, Bend and Sisters OR.
* Ease of Access (public transportation, parking availability, airport proximity)
o There is plenty of parking on the property; however, there is not much public transportation nearby.
* Neighborhood and Surroundings (safety, noise levels, convenience stores, restaurants nearby)
o The ranch is completely safe and very quiet. There is a VERY expensive general store on the property with limited items. Restaurants are about 25-30 minutes away other than the ones on the property.
2. Check-In and Reception Experience
* Efficiency of the Check-In Process
o Check-in was easy and fast. I had booked separate bookings because of Childcare changes and they decided to upgrade my room so I didn't have to move rooms on the second day.
* Staff Friendliness and Professionalism
o Check-In was easy and the ladies at the front desk were friendly and helpful
* Availability of Multilingual Support (if relevant)
o N/A
* Any Special Requests or Services Offered (early check-in, luggage storage, etc.)
o Nothing offered. There is no luggage help. They said early check-in was only available as able.
4. Room Quality and Amenities
* Room Size and Layout
o We stayed in the one bedroom cabin and it was spacious and well put together.
* Cleanliness and Maintenance (condition of furniture, fixtures, etc.)
o Indoors were clean and furniture and fixures were mostly in good shape. The fridge was a little old and the light didn't work on it.
* Comfort of Bed and Quality of Bedding
o Bed was really hard sand generally uncomfortable. The Pillows likewise were not comfortable. The sheets and pillowcases seemed to be clean and no issues with smell or stains.
* View from the Room (if notable)
o View from our room was great, we had a view of a mountain range.
* In-Room Amenities (mini-fridge, TV, safe, coffee maker, etc.)
o TVs worked great, Coffee pot worked as expected and there was Tea available as well. The safe in the room worked as well.
* Wi-Fi Quality and Accessibility
o Wi-Fi worked great and I had no issues streaming football games or tv shows.
* Air Conditioning or Heating Functionality
o Heating and cooling worked as expected, and we could stay comfortable.
5. Bathroom Facilities
* Cleanliness and Modernity
o Good bathrooms, but could have used better showerheads.
* Shower or Bathtub Quality
o Shower was nice, but as stated it would have been better with a dual showerhead or a showerhead with a wand.
* Toiletries Provided (quality and variety)
o Soap and Conditioner were pleasant and we ended up buying some we like it so much.
* Functionality of Plumbing (water pressure, hot water, etc.)
o No issues
6. Hotel Services and Facilities
* Room Service Availability and Quality
o Room service wasn't really a thing since we were in a cabin. However, we did request a few things, which they were slow to respond to and even slower to bring to our cabin. The staff was friendly.
* Housekeeping (frequency, quality, and attentiveness)
o Housekeeping wasn't a thing, apparently. They never brought us fresh towels or cleaned our cabin. We set our garbage outside our cabin the first morning and they never picked it up the whole time we were there.
* Dining Options (restaurant or cafe in-house, breakfast service)
o Limited dining options on the property. They have a few Restaurants but don't expect to be well-fed and expect to spend large amounts of money.
* Additional Facilities (pool, gym, spa, etc.)
o Lots of additional facilities available on the Ranch, but neither my wife nor I used them. There was a beautiful golf course I never got around to using either.
* Business Facilities (meeting rooms, business center)
o N/A
7. Customer Service and Hospitality
* Staff Availability and Responsiveness (e.g., concierge, bellhop)
o This is where things went downhill. When I booked our reservations, I asked about a couples massage. They said they had no openings during our stay but would put us on the list. I proceeded to schedule a massage through a local place to make sure my wife and I had something for our anniversary weekend. I got a message through Expedia a few days later that they had an opening for my wife and me simultaneously, and they asked if I would like to book it. I responded in less than five minutes that I would like to book it. I then proceeded to cancel my reservation with the other massage place. I never received a confirmation, but it showed they received the message so I took it as they booked it. When my wife and I showed up for our anniversary massage, they didn't have it booked and had booked over that time. I went to the front desk and they said they didn't have that message anywhere. I showed them in my phone and they agreed it was definitely from the Ranch and that they just never responded. I also messaged them when I received