Alessandra P.
Yelp
Disappointing Experience - Would Not Return
We visited this restaurant on Sunday, August 2025, during a family weekend in Winter Park. We were really looking forward to a nice breakfast. My husband dropped us off at the front while he went to find parking. I had my 3-year-old on a tricycle and my 9-year-old walking with me. As we entered, we were immediately told the tricycle could not be left anywhere near the restaurant. I called my husband, but he had already parked far away, so I had no choice but to leave the tricycle a few doors down by a bench.
When we returned and approached the host stand, I was told we could not be seated until our entire party was present. I explained that my husband was just parking and asked if we could sit, as the kids were hungry and getting upset. The host refused, citing policy. I even offered to sit at a table for three and have my son sit on my lap temporarily. Again, I was told no.
At this point, my 3-year-old was crying, and my 9-year-old was visibly frustrated. I asked to speak with a manager, hoping for some understanding, but he was just as rigid and unhelpful. His only suggestion was that we could order food to go at the bar. As a mom trying to care for my kids, I did just that--I ordered food at the bar while they sat and I stood beside them.
Moments later, my husband arrived. I quickly explained what had happened. The manager then came back and said, "When the people leave, you can sit there," referring to the bar". At that point, we had already lost our appetite and decided not to order anything else.
I later emailed the owners, Celeste and Joe, and received a follow-up call from Santiago, who was very kind and apologetic. He acknowledged that we should not have been denied seating, especially after I offered a reasonable solution to accommodate us. I appreciated his understanding, but the experience had already left a sour impression.
This was a very sad and disappointing morning for our family, and unfortunately, we won't be returning.