Jennifer W.
Yelp
12/12/21 Will be fair considering the hype is magnanimously over inflated. Ambiance=A-
Food= B-
Food presentation =C
Price=C
Customer service=C needs major improvement
Super excited because Ive bookmarked this place a long time ago & have passed it several times. My love for cute & endearing places abound.
What a huge, no, major, maybe monumental letdown! My stomach weeps a river full of disappointments. I wanted to really love this place.
I went in with a positive heart & mind but was soon greeted with negativity as I approached the counter to order. In front of me, a gentleman who spoke at length with the cashier (I tried not to listen as I snapped photos for later use) took his time-as if no one else is patiently waiting behind him-just a person in her crutches who needed to rest her leg, soon. Finally he walks away. I smiled & greeted the cashier & the lady standing behind him. He says, "Cash only for now!", no, Hi, no acknowledgement, no smile, just a frustrated & flustered look about him & it was downhill from there.
Maybe it's the B team or since it's Sunday, training day? I was famished & wanted to try their eggs benedict (the true test of any self respecting establishment that puts it on the menu). I inquired if they have options & he looks at me with this face that shouts (Don't you know?!), as he says, & points at a menu tucked in front of me. Did not hand it over but I took it. And by now I was being tested & I asked with an even toned voice..."unless you don't know anything about the menu?" He must've noticed that I was beginning to get heated & he took the menu and looked it over. I'm guessing he didn't know either. Since he's not a server, cant fault him for not knowing what their restaurant serves. Perhaps rebooting the cash register so he can take my order & charge instead of taking 'cash only' DID impact his ability to be mindful of his customer service manners.
After that painful exchange, I was about to walk away & asked if we get a number & one another staff pointed at the pager that the cashier left on the counter. Oh.
You order, pay, get a pager, look for a seat, wait.
Luckily the food didn't take long, hubby picked up our eggs benedict (one ham, one salmon) and regular small coffee , diet Coke. $50. On paper plates & cup. Now am wishing we had either gone to Starling Diner in LB or Number 3 in Laguna. This experience will stay with me a while, like a bad haircut & pictures for posterity.
B&S, you disappoint me. Two things that saved it from a 2 star, the fact the eggs were actually perfectly poached, & the mixed berry scone, nothing else. The hollandaise was bland & cold. My tastebuds were truly underwhelmed. The coffee was okay but weak. The parking situation is not favorable (street only). The staff are apathetic, shows no appreciation for its customers.
There are better places for really good food with a cute ambiance & staff who can at the very least pretend that they appreciate the customers who patronize the establishment that employs them. Not Bricks & Scones. Just hype.