Buffalo Wild Wings
Chicken wings restaurant · Naperville ·
Chain dishing up wings, tenders & burgers with many sauces
Chain dishing up wings, tenders & burgers with many sauces
"A late-October incident at the Naperville location sparked widespread attention after a social-media post went viral: staff asked a large party of African-American and mixed-race diners to move because two already-seated white customers reportedly did not want to sit near them. A police report obtained by local media says one of those white customers had a swastika tattoo, had been heard making racist comments in the past, and would sometimes return food served by non-white employees; he had been a regular for two to three years who visited to watch hockey and college football. Corporate subsequently fired two employees involved in the exchange and banned the tattooed customer. Follow-up visits showed sparse lunchtime business, two police officers on site to keep the peace, and TVs showing African-American athletes as the only people with dark skin visible inside; the episode also generated hundreds of threatening phone calls. The police report (with names redacted) noted most of the dining room was empty when the group was asked to move and that an employee described the situation as a miscommunication." - Ashok Selvam
"At a suburban Naperville Buffalo Wild Wings, I read that a worker reportedly told multiracial and African American diners that a regular customer didn’t want to sit near Black people; the victim families held a news conference calling on the chain to establish “zero tolerance” hiring practices and an accountability system, start a hotline for employees to report racial bias, and post break-room signage to “combat bigotry,” and the former regular customer has reportedly been banned for life." - Daniel Gerzina
"At the Naperville location on 2555 W. 75th Street, two managers were fired after an October 26 incident in which a party of six adults and 12 children said an employee asked about their race and relayed that a nearby regular “did not want to sit near black people,” prompting the group to leave what had been a child’s birthday celebration. Multiple managers tried to relocate the party, claiming the table was reserved, even though the restaurant later told a reporter it does not accept reservations; the family’s Facebook post about the episode was shared thousands of times. Following an internal investigation, the company terminated a service manager and a shift manager and said it has zero tolerance for discrimination, while some other employees reportedly quit. Local officials plan to address the incident at a city council meeting, and the episode adds to a history of recent, separate racism-related controversies and legal claims involving the chain." - Naomi Waxman
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