Mary K.
Yelp
My family has order from this restaurant a few times. Usually food is pretty good. However, in my most recent experience, I was pretty disappointed not only from what I received in my take-out order, but also the overall response from the front desk and management.
I ordered the "Highway Goat Leg Karahi" dish that very explicitly states on the online menu that there's ONE POUND of goat leg meat in the dish itself. When I opened the container after a long drive home, I found almost 90% of the dish was bones. Since, I'm getting home and having to feed the family, I ended up serving all the food and while people were eating I went into the living room to call Bundoo Khan and make a complaint.
To my surprise, the little front desk girl asks me to take a STUPID PICTURE of the dish and send it off to her?!?! I explained that the food has already been portioned out, so what exactly is she expecting from a dumb picture. Little simpleton front desk girl replies that she needed to show the chef what had happened and that it'd be helpful for them so as to resolve the problem. She ends up texting me a number (847) 846-5351 to send the pictures to. I ended up having to ask my uncle to stop eating and intrude on his dining experience so that I could satisfy this absolutely asinine request to have a picture taken of his plate of food.
After jumping through all these hoops, I get a call back from the simpleton front desk twerp only to find out that she's complaining that she can't quite make out the video clip. NOW MIND YOU, they asked only for a picture and I took the extra step to provide a little video clip that would provide "more information" by detailing all the pieces of bones without meat in the dish. I explained to front desk twerp-girl that, it's not my problem that they can't view the video clip. Furthermore, I don't understand what they think they are going to do with this information? I'm making a complaint. I am not doing this to obtain free food. I just want credit back for that one dish because that's $35 of something I never received!!!!
Stupid little front desk twerp then responded that she'd get someone from management to call back within 24 hours. I just laughed and said, "LOOK. You're a desi restaurant and customer service is NOT your main focus. It never is in many of these restaurants. The fact that you needed me to send you pictures to prove the dish was not up to par, simply exemplifies my point even further."
To date, no one has called me back and honestly, I don't care. I'm just calling my credit card company and disputing the charge all together. In the end, I'll win because I've gone through this process before with other establishments. The thing is, ALL this hassle and loss of business reputation over a $35 dish is SIMPLY DUMB!!!!!! Just goes to show, that the people who run this place are penny wise and pound stupid! This kind of short-sightedness is the bane of many businesses and usually the death knell for restaurants.
With so many other great options on Devon, Bundoo Khan does NOT stand out as a place that I need to go out of the way for. Many other places on Devon St. offer the exact same dishes that Bundoo Khan does.