Emily K.
Yelp
TL, DR: Eater, your review really led me astray! Very disappointed.
Let's start with ambiance. Lovely space, terrible parking. The restaurant was like a cute bistro. But the air conditioning was broken. They had a portable one that they kept alternating between two sides of the bar. The chairs were hard wooden chairs. There was padding under the tablecloth that made it difficult for wine glasses to balance on it.
Time to talk about service. We were a group of 5 (although I mistakenly asked for a table for 4) and walked in. They were very accommodating. We were seated immediately. That was about the only good thing about the service. I asked our server to tell me more about one of the drinks (a banana negroni?!) and the waitress said, "well, yeah it tastes like banana" and gave a shrug. We ordered drinks. When they arrived, the server reached over the table to pass a drink and then the other one on her tray spilled on my friend. She said, "Well that's why I wanted you to take the drink from my hand, so that wouldn't happen." Sassy, bold, rude. She may have apologized, but not in any way that was memorable. The drink got remade (although all the drinks took forever to arrive!), and came back in a dirty glass. Because we were about to get our food, I didn't complain and ask for a new glass. I just drank out of the opposite side. For an easy $15 spritz, at least the glass would be clean. And you would think, if you put sugar on the rim, you'd notice some lipstick.
Food. We ordered an appetizer to start and then main courses. The menu clearly states to ask for gluten-free pasta if necessary. The server said, "we don't have gluten free pasta." And when pressed, she said "oh, not gluten free rigatoni." She had to return twice to the table. Once to ask if we meant to order the lobster carbonara or the spaghetti carbonara. We said spaghetti. She came back to tell us they didn't have the appetizer and asked if we wanted something else. No, thank you (the artichoke was the reason we went!). We had been waiting quite a while, and one of us was uncomfortable because his pants were still wet from the spilled drink. Oh wait, she came back one more time to make sure we wanted the lobster carbonara. Uh, no.
When the food arrived, our order was incomplete. The gluten free pasta did not have the guanciale on top like the menu said and had to be asked for separately. She misheard and said that it was gluten free pasta. She was unaware of what was missing from the dish. The side of pasta also needed to be asked for. And after all of that, my meal wasn't hot. Have you eaten room temp guanciale? It food wasn't cold, but it definitely wasn't warm. It was not a complicated order (4 pastas, 1 pizza) and the restaurant was not full. The pasta was cooked to a lovely al dente-- had a nice bite to it and maintained structure, the vodka sauce was velvety, but definitely not impressive enough. The serving size was on the small side of reasonable-- commensurate with what you would expect at a nice restaurant.
The bill arrived. The spilled drink was on it.
The most delightful part was the half-dollar sized cookie they offered us at the end of the meal.
To be fair, I complained at the end about the drink being on our bill, but the manager/host/person who seemed in charge said "Well I can't do anything about it if I don't know it happened." He was very apologetic, and gave me a business card to come in for a comped meal. For the prices and the NY reputation, I expect the food to be hot, the staff to be trained, and the management to be aware of the things that happen. Especially when seated 5 yards away.
Maybe they were short-staffed. Maybe our server was brand new. But there were probably 4 tables total that were seated/eating during the time we were there. I can't imagine what it's like on a busy evening. Save your money and the headache of getting there, and take those Eater reviews with a grain of salt.