Jeff L.
Yelp
Absolute DISASTER of an experience with pickup order.
I placed a brunch order on a Saturday about 11:30am for a 12:21pm pick up time.
I show up at 12:30pm to pick up, and the server indicates there was an issue on their end and they never got the order, but they will make. I tell him that's fine, i'll wait outside - i get it that these things happens.
At about 12:40, i start to wonder how long i'm going to be waiting. A few people take seats outside and orders are placed.
At about 12:47, I go inside and ask what the deal is, they say 'sorry, its going to take another 10 to 15 minutes'. At this point, it becomes very clear that they just wasted 17 minutes of their time by not starting my order AND they are not even feigning any attempt to fix their mistake, with frankly is table stakes customer service at any restaurant, let alone one in the west village.
Around 12:50, one of the seated guys outside gets his lunch.
At 1:07 i text my GF that the guy outside finished his whole meal, and i still don't have the omelet and salad i ordered 37 minutes after the restaurant realized they made a mistake.
I get food at 1:10 - 50 minutes after it was supposed to be ready, and 40 minutes after the restaurant new of the mistake.
It takes a special level of bad to have this sequence of events unfold.
In the end - the food was OK, not exceptional, not bad, but the experience was a nightmare.
So morale of story, place pickup orders at your peril.