Jessica G.
Google
We stopped here while passing through Memphis this afternoon. I was excited because I have heard good things about Central BBQ and really wanted to try it. We ordered the rib and meat platter with two sides and a pulled pork sandwich with one side. When we got the food, everything came out but one of the sides for our rib and meat platter. We noticed it right away, so we asked one the employees about it. That employee asked what our number was, and I told him “62” He left and never came back, then another employee came out and asked what the problem was, we told her the order and said we we were missing a side. We were missing a side of pork rinds. She went away, and we waited.. after a while and we were nearly done with our meal, my mom said to me, “I don’t think they are bringing out our pork rinds.” Well, I paid for them so we are either getting them or we are getting a refund. At that point I went inside and asked the cashier if we were getting our pork rinds. She told someone to get the manager. When the manager came out and I told her, we got all of our food but I am missing a side of pork rinds for our meal, she proceeded to tell me “Well my employees in the back said they gave you your side of pork rinds” Basically she accused me of lying. Wow, just wow. I told her exactly what we ordered, a rib and meat platter with baked beans and pork rinds and a pulled pork sandwich with pork rinds. My daughter did get her pork rinds, but I did not get mine with the platter. She them just looked at me and walked into the kitchen, no “I’m sorry for the confusion.” Or “Let me make this right.” She just walked into the kitchen and after a couple of minutes came out and handed me a side of pork rinds without saying anything. I literally felt like she still thought we were pulling a fast one on them. I haven’t stolen anything in my life, nor has my mother.. but to be treated like we were was unbelievable and insulting. Sad thing is I was going to order a To GO order to bring to my husband back home because he really wanted some Memphis BBQ, even brought a cooler to put it in because we were transporting it back to Chicago, but I sent him a message that I will never buy anything from this establishment again and sorry he could try our leftovers if he wanted. That being said the BBQ was only mediocre. The brisket was moist and tender but lacked flavor. The ribs also were fall off the bone and tender but lacked flavor. The smoke was there, and I agree BBQ done right doesn’t need sauce, but a bit of spice a.k.a salt would have been nice. Not too much but a bit of salt and pepper enhances the flavor and can bring out that smoke flavor. That being said we tried the sauces due to the lack of flavor and they were ok. I enjoyed the vinegar based sauce the best. The smoke flavor was there.. but it wasn’t seasoned at all. If you are a super low sodium diet them this is place for you. The only good thing I’ll say about this place is the outside porch was nice and overall atmosphere was nice. We talked to a really nice man who gave his recommendations as he seemed to enjoy it. The other customers around us were very nice, but I will never come back to this location again. Being treated like a thief because they forgot a side. A simple mistake, that happens.. we weren’t mad at first, just wanted what we paid for, but to be accused to trying to pull one over on them. That upsets me.